8X Users on T-Mobile/Orange/EE, do you have this problem?

ZMeshign

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Dec 1, 2012
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Hi,

Are there any 8X users on T-Mobile/Orange/EE that have their carrier name showing as "Virgin"?

I have tried inserting 2 different T-Mobile SIM on 2 different 8X devices (which as a matter of fact was done by Phones4U) and they both showed Virgin as the carrier instead of T-Mobile or EE. I have told HTC about this and the customer support representative escalated this so I am waiting for a response but I just thought maybe some other people are having this problem as well so then maybe we could tell HTC that this is a bug that most or all users are experiencing.

While the carrier name is shown as "Virgin" (which as far as I am concerned is T-Mobile) or "virgin" (Orange), all services are functioning fully and flawlessly. Also manually selecting the carrier was of no help to me.

Thanks
 

gibbage

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Sep 14, 2012
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I had this problem and it kept only showing ATT radio's. I took it into the TMO store and they saw there was a problem with my account. For some reason, TMO shut off my account, and since the phone could not validate my SIM onto a TMO radio, it tried ATT's. Once the account was re-activated, it found the TMO radio and was happy.
 

Flagz

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Mine shows tmobile and the only instance that it showed another carrier was ATT, that was with roaming on and it was only for a hot second.
 

ZMeshign

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I had this problem and it kept only showing ATT radio's. I took it into the TMO store and they saw there was a problem with my account. For some reason, TMO shut off my account, and since the phone could not validate my SIM onto a TMO radio, it tried ATT's. Once the account was re-activated, it found the TMO radio and was happy.

So you're saying the problem was from your SIM/TMO Account, not the phone itself? I have tried every single setting in the phone but it does not make any difference except that it switches from Virgin to virgin (which I think is from TMO to Orange)

Can anyone else on T-Mobile UK confirm that their phone is showing "EE" as the carrier and not Virgin or anything else?
 

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