I bought my 8X on Nov. 30th 2012, and immediately after purchasing noticed the camera would not autofocus. Out of fear of looking like a *******, I figured I was doing something wrong and didn't get an exchange at that point. The problem kind of took a back seat in my mind until Christmas day when I wanted to take some pictures...
By this time the phone was past the 14 day return policy, so I had to send the phone in for repair. On new years eve, I took it to my carrier who sent it to an HTC repair center (standard/preferred procedure for warranty claims in Canada). It returned to the store on January 15th. The good news is the camera was working, the bad news is that something was now wrong with the cellular radio.. I couldn't get on the network, and the network selection menu only showed one carrier (not mine) as on option. So I sent it back for a second time. It returned to the store on January 28th, they claimed the mainboard and sim tray had been replaced, but the same issue with service still existed! However this time, I did get connected to the Bell network for about 30 seconds (received about 15 texts from the last week) before it returned to the same issue of just showing one carrier. I was furious and argued with my carrier for a good hour over what could be done. In the end, it was sent away again.
To say the least, I'm doubtful that it will be working when it comes back this time. Should I contact HTC directly and see if it can be shipped elsewhere? I'm sure where it's going (some place in Markham, Ontario) is a crappy third-party authorized HTC service centre.
Any advice is welcomed at this point. And oh HTC, this is the first and last device I will buy from you. Sorry bro. :devil:
By this time the phone was past the 14 day return policy, so I had to send the phone in for repair. On new years eve, I took it to my carrier who sent it to an HTC repair center (standard/preferred procedure for warranty claims in Canada). It returned to the store on January 15th. The good news is the camera was working, the bad news is that something was now wrong with the cellular radio.. I couldn't get on the network, and the network selection menu only showed one carrier (not mine) as on option. So I sent it back for a second time. It returned to the store on January 28th, they claimed the mainboard and sim tray had been replaced, but the same issue with service still existed! However this time, I did get connected to the Bell network for about 30 seconds (received about 15 texts from the last week) before it returned to the same issue of just showing one carrier. I was furious and argued with my carrier for a good hour over what could be done. In the end, it was sent away again.
To say the least, I'm doubtful that it will be working when it comes back this time. Should I contact HTC directly and see if it can be shipped elsewhere? I'm sure where it's going (some place in Markham, Ontario) is a crappy third-party authorized HTC service centre.
Any advice is welcomed at this point. And oh HTC, this is the first and last device I will buy from you. Sorry bro. :devil:
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