07-20-2018 07:57 AM
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  1. syedfaiq93's Avatar
    I have just bought a brand new HTC 8x phone. It has already been setup. After that i wanted to sign into my microsoft account to access the wp store but i can't. It says "we're having a problem with signing in. Make sure you have good reception. If you do, the problem may be a the other end. Wait a little while and try again". I've been trying to sign in for 4 days now. I've tried using both my wi-fi at home and using my phone internet, but it still doesn't work. How do i solve this problem? Is it the phone's problem? Plese help, i really can't do much without signing in.
    02-27-2013 03:02 PM
  2. IceDree's Avatar
    Try doing a Factory reset & then when it asks you for the account ID enter yours . I hope that works
    02-27-2013 05:15 PM
  3. busngabb's Avatar
    Have you tried logging into your Microsoft account on a pc since you unsuccessfully tried to sign into your Windows Phone? They can get suspended for all kinds of reasons from a spam email being sent from your email to cheating on Xbox Live to having porn on your Sky drive. It can even get suspended by trying to use it to sign into a new pc or phone it doesn't know.

    If you can still access your ms account online, then hard reset and try again seems a logical step.
    02-27-2013 06:12 PM
  4. ny_yankees's Avatar
    What error are you exactly getting? Many of the issues with signing with a Microsoft account in Windows Phone has to do with the date and time. Make sure your phone date and time is correct. Go to Settings > Date+time

    After any changes, restart
    02-27-2013 07:39 PM
  5. vinamra gehlot's Avatar
    now heres a serious problem with my Nokia Lumia 720,..
    i'm unable to log in to any of the Microsoft account that i have with this windows phone 8
    whnever i put correct information,i'm just sent back to the screen saying-"Add a microsoft Account" or whatever previous screen is..
    plz help,i'm sure that i'm missing a lot of fun here..
    05-19-2013 08:33 AM
  6. peter mutimba's Avatar
    My 8x was also misbehaving so i factory reset it. now when i try to set it up, i get this
    "cant connect.
    we're having trouble signing in.
    this service isnt available right now. please try again later."
    it doesnt matter what i do. the date is correct, clearly i have data and i can sign in using my pc, i even downloaded some apps manually onto the phone, but when i go to the phone and try to install them, i am requested to sign in and voila! the same stupid message comes up. All my contacts are gone. i cant believe i was backing up my stuff on such an erratic platform.
    atika mohamadu likes this.
    05-06-2015 07:17 PM
  7. spoonxii's Avatar
    Yeah Xbox video all screwed up tonight grrrrrrrrrrr
    05-06-2015 07:52 PM
  8. Kyler Clinton's Avatar
    My 8x was also misbehaving so i factory reset it. now when i try to set it up, i get this
    "cant connect.
    we're having trouble signing in.
    this service isnt available right now. please try again later."
    it doesnt matter what i do. the date is correct, clearly i have data and i can sign in using my pc, i even downloaded some apps manually onto the phone, but when i go to the phone and try to install them, i am requested to sign in and voila! the same stupid message comes up. All my contacts are gone. i cant believe i was backing up my stuff on such an erratic platform.
    atika mohamadu likes this.
    08-08-2015 09:59 PM
  9. Kyler Clinton's Avatar
    Hey, did you ever find a solution to this problem? I'm having the exact same problem. Please help me lol
    08-08-2015 10:02 PM
  10. Kyler Clinton's Avatar
    On setup after factory reset and in my settings it doesn't even ask for my information. It goes straight from sign in or create one page to the "can't connect blah blah blah" Windows and HTC customer support have no idea..
    08-08-2015 10:06 PM
  11. Abeerk's Avatar
    I'm facing the same problem on my HTC 8x windows phone
    Did u got any solution to recover this ??????
    11-05-2015 04:12 AM
  12. Abeerk's Avatar
    Did u got any solution, I'm having same problem :(
    11-05-2015 04:15 AM
  13. newiko's Avatar
    Same here with my x8...tried everything
    11-05-2015 08:28 AM
  14. Michael_Richmond1134's Avatar
    I have been reading up on a few things. if you can connect your HTC 8x to your PC, go to Microsoft.com and browse the store for mobile apps and games and you can manually install these apps you chose to your phone. I hope this helps!!!
    11-05-2015 03:02 PM
  15. Mike deTomaso's Avatar
    Not sure if this helps, but I noticed when I rolled my 8X back to 8.1 from Windows 10 that it would not let me sign into my Microsoft account until I had my carrier put it back on their network and I had carrier data. Seemed odd that it would not let me sign on over just my WiFi network connection.
    11-05-2015 06:27 PM
  16. atika mohamadu's Avatar
    On setup after factory reset and in my settings it doesn't even ask for my information. It goes straight from sign in or create one page to the "can't connect blah blah blah" Windows and HTC customer support have no idea..
    11-13-2015 09:52 AM
  17. wolfee48's Avatar
    Pull the SIM card out, restart device, log into account, then reinsert SIM card.
    11-19-2015 11:16 AM
  18. Lobo Teknician's Avatar
    I have an HTC 8X and I've had the misfortune of getting the same error message about "good reception" in regards to signing in to my MS account through the phone. Fortunately I am able to sign in to Outlook and Facebook (though sometimes they are unable to sync properly) so the phone is not completely useless. Though when it comes to downloading new apps, updating current ones or accessing Office, I am out of luck due to the fact that you need to be logged into your MS account in order to proceed with those actions.

    Pull the SIM card out, restart device, log into account, then reinsert SIM card.
    Thank you, but unfortunately this did not solve my particular issue.

    Not sure if this helps, but I noticed when I rolled my 8X back to 8.1 from Windows 10 that it would not let me sign into my Microsoft account until I had my carrier put it back on their network and I had carrier data. Seemed odd that it would not let me sign on over just my WiFi network connection.
    Thank you for your input, I am running Win 8 on my device and after much reading about my issue this is the only possible solution I have been able to come up with. I have been trying to sign in through WiFi for days now and have had no luck, as I said, Outlook and Facebook work ok, and IE is also functional. I will most likely be purchasing an AT&T plan tomorrow, and the sim card should arrive in a few days. I will test this solution for myself and report back to this thread with the results.
    11-21-2015 04:05 AM
  19. Mike deTomaso's Avatar
    Thank you for your input, I am running Win 8 on my device and after much reading about my issue this is the only possible solution I have been able to come up with. I have been trying to sign in through WiFi for days now and have had no luck, as I said, Outlook and Facebook work ok, and IE is also functional. I will most likely be purchasing an AT&T plan tomorrow, and the sim card should arrive in a few days. I will test this solution for myself and report back to this thread with the results.
    Exactly the way my 8X worked without carrier data. Once is was back on the carrier plan I could log into my Microsoft account.
    11-21-2015 03:42 PM
  20. Shane L's Avatar
    My dad had this problem, and a reset did not help. After looking into his account, I noticed he had set up 2-step verification, so I selected the "Create an app password" button when logged into a PC browser and entered the code it provided in the password box, and it worked. There is an article that explains in detail: support dot Microsoft dot com en-us/kb/2432933
    11-27-2015 06:37 PM
  21. Lobo Teknician's Avatar
    So I received my sim card from AT&T after some complications and a long headache. Unfortunately that did not solve the issue, but I was able to resolve my problem using a different method. After speaking to someone from Microsoft customer service, he stated that my problem was a know issue and the resolution was to "Restore my phone software".

    The representative provided me with a link ( Link: goo -DOT- gl/CEAUqA ) to the page in order to download the "Windows Device Recovery" tool, the page included step by step instructions that were easy to follow. After downloading the software and following the instructions it seemed as though this might actually work, (but that would be too easy, lol) until I ran into a small hiccup. While the tool was trying to download the necessary files it failed and stated that it was not able to download a specific file, and it advised to make sure my "Proxy settings are correct".

    I tried a few things but nothing worked, it kept failing, I was finally able to solve the issue by downloading another software tool from Microsoft. I followed a link ( Link: goo -DOT- gl/cnsDYj ) that provided a tool that would reset my Internet Explorer settings. I downloaded it and let it do its thing, it was pretty easy to use and again there were instructions on the page. After the proxy settings were reset I tried to restore my phones software again, and lo and behold it was successful.

    The phone software was uninstalled and reinstalled, (NOTE: This process will erase everything on your phone so make sure to back up your files) I turned on the phone and it was as if I did a factory reset, (which I had already tried and did not work) once I got to the part to sign in to my Microsoft account I was able to sign in successfully . I had to set up all my settings and contacts again, but thats a small price to pay.

    I hope I was able to help others with the same issue, good luck!... Now to figure out how to get this Xbox Music App to stream my music in my One Drive.
    12-03-2015 11:53 AM
  22. hafizurr's Avatar
    Please help where to download this tool, as I have same issue.

    Thanks
    12-08-2015 01:22 PM
  23. Riaz Baldeo's Avatar
    This method works.... Simply do a google search for "Windows Device Recovery Tool" and follow the instructions.
    01-19-2016 02:01 PM
  24. MobilePCupgrades's Avatar
    Here is the fix that worked for me:

    First the history:

    Phone: HTC 8x AT&T provider. My phone stopped connecting to the MS store.

    Following suggested fixes: None resolved the issue.
    Set time and date manually, turn off Wifi, turn off data, reset the phone (several times) Nothing worked.

    The Fix: Download and run the Windows Device recovery tool. (be sure to charge the battery first)

    Complete instructions including backup and restore data:

    (sorry Im not trusted to post links here)

    google kb3106218 (or go to windows dot com/htc8xupdate )

    Straight to the tool:
    (link removed)

    This should work for:

    All Lumia phones running Windows Phone 8.0/8.1 or Windows 10.
    Alcatel OneTouch Fierce XL.
    BLU Win HD W510U, BLU Win HD LTE X150Q and BLU Win JR W410a.
    HTC One and HTC 8X.
    LG Lancet.
    MCJ Madosma Q501.

    There is a separate tool at the same website for Nokias.
    03-14-2016 07:52 PM
  25. Alexis_benjamin's Avatar
    I have just bought a brand new HTC 8x phone. It has already been setup. After that i wanted to sign into my microsoft account to access the wp store but i can't. It says "we're having a problem with signing in. Make sure you have good reception. If you do, the problem may be a the other end. Wait a little while and try again". I've been trying to sign in for 4 days now. I've tried using both my wi-fi at home and using my phone internet, but it still doesn't work. How do i solve this problem? Is it the phone's problem? Plese help, i really can't do much without signing in.
    05-21-2016 02:10 PM
28 12

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