1. Darkgift's Avatar
    I am running Win 7 Home Premium. Ever since I hard reset my phone, the WP Desktop app and the Device settings window (the one who's taskbar icon is a pic of the phone) no longer launch automatically. I have uninstalled and reinstalled both the phone driver and the WPDesktop app, and nothing. Any suggestions?
    04-05-2013 01:02 PM
  2. sonardude1's Avatar
    I've noticed that the usb cable you use to connect makes a difference. The cable that comes with the phone works great, however another one I have will only charge and never open the app. Just a thought.
    04-05-2013 03:46 PM
  3. Kavu2's Avatar
    ^^ similiar experience here....the USB cables make a difference....as well as the PC USB post on occasion as well
    04-06-2013 12:36 AM
  4. Darkgift's Avatar
    I'm using the OEM cable that came with. Did u mean USB port?
    04-06-2013 01:58 AM
  5. Kavu2's Avatar
    ^^^ Yes...USB port...sorry, typo. I've found sometimes USB ports are configured differently even on OEM machines out of the box. So maybe try a different USB port and see if that helps the phone to sync with the desktop app and launch it.

    ETA...also don't use a port from a USB hub (if that is your setup) as that also can cause problems. Get as direct as you can from phone to PC.
    04-06-2013 12:10 PM
  6. Darkgift's Avatar
    No change with the USB port....gonna try a different computer.
    04-09-2013 11:40 AM

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