1. Master24747's Avatar
    Hello. I don't know if anyone can help me, but I just got a new 8X and for the first two weeks it's been just fine but today it kept shutting down even though it was fully charged and I hadn't even touched it. Is there anything I can do?
    04-05-2013 03:55 PM
  2. pfg's Avatar
    Remove end isert SIM card
    wpn00b likes this.
    04-05-2013 04:54 PM
  3. beachhoppr's Avatar
    Why would that matter
    04-05-2013 05:09 PM
  4. unstoppablekem's Avatar
    Try doing a soft reset. Hold the power button and volume down button for 10 seconds. Don't let go till it reboots.
    04-05-2013 06:48 PM
  5. jhguth's Avatar
    1. turn off
    2. remove sim
    3. place tape on back of sim
    4. ...
    5. profit
    04-05-2013 06:53 PM
  6. Coolknight1968's Avatar
    Install 'LastBootUpTime' send gathered info to HTC customer support!
    04-06-2013 02:23 PM
  7. wpn00b's Avatar
    My 8X started having this problem today. It says the battery is at 50% and has never done this before. I did remove and reinsert the SIM because it also recently started giving an invalid SIM error daily. Not sure if the removing is causing this but I will try the suggestions here.

    Edit: Powering down and removing/reinserting the SIM fixed it. Its been several hours without a shutdown. The device had been shutdown using volume down + power. I think removing the SIM prior when trying to fix the invalid SIM error causes the problem.

    Edit: Did it once so far since the above post, but it stayed on much longer than before. I will continue to monitor it. I have not removed the SIM since the last time.
    Last edited by wpn00b; 04-13-2013 at 07:40 PM.
    04-13-2013 02:11 PM
  8. jhguth's Avatar
    just tape your sim
    04-14-2013 01:28 PM
  9. Daisy Anderson's Avatar
    OK my phone is freaking out, first the screen went black and a lightning bolt and a gear popped up on the screen, then it just started turning its self off and on, over and over for like 5 mins!!! I held the power button and volume button down at the same time, but its still doing it. What the crap! Is anyone having this same issue?
    04-16-2013 08:04 PM
  10. Connie Coupons's Avatar
    Try doing a soft reset. Hold the power button and volume down button for 10 seconds. Don't let go till it reboots.
    Would doing that erase all my data? Photo's and stuff?
    08-23-2013 10:30 AM
  11. tristan2's Avatar
    Same here. Even after a replacement (new one) Back to Factory settings is no solution, done it 5 times now (by 8 times i know what the 8x means). A piece of tape is no solution....Even now with the factory settings restored for 10 minutes, the phone is rebooting in a 5 minutes sequence. HTC is responding: send for repair, so no phone for more than 10 days, and probably a restored to factory settings solution. HTC says further: by 3 times repair tries, you will get a new one....So i will have to wait for a long time. many forums are discussing this issue and many people are complaining that HTC is not fixing the problem: you get a rebooting phone back after 10 days.
    I am desparete! Im am recommending no one this phone, or even this operating system: windows phone! This issue is around on the net for more than 1/2 year, and still no fix.

    So people: accept that you being conned by verry big and untransparent companies.

    Stil i have hope that there is comming a solution, otherwise they have stolen 300 euro's with big talk.
    08-28-2013 11:30 AM
  12. to_be_announced's Avatar
    Anyone still having this issue? Mine is shutting down ALL THE TIME. It's happened 3 times today already.
    05-20-2014 02:20 PM
  13. iSpirit81's Avatar
    +1 here...
    05-22-2014 03:00 PM
  14. Carrie Pierce's Avatar
    I have had my HTC Windows 8 phone for over a year and it has been shutting down randomly for the past month. Now I'm getting the lighting bolt and gear when it starts up. I only have this phone in my life. Can't live without one for 10 days.
    07-25-2014 11:40 AM
  15. tbsteph1's Avatar
    It makes no sense but, putting a layer of scotch tape on the SIM will fix the random shut down issue. Use an Exacto knife and trim neatly around the SIM card itself. It should fit fairly tight in the tray.

    FWIW, I put tape on my 8X's SIM over a year ago. The phone has not randomly shutdown since. Apparently their is a problem with the SIM tray used by HTC. They have had a replacement part available for a long time. Unbelievable this issue pops up still.
    07-25-2014 06:11 PM
  16. CeesD's Avatar
    Tried the Scotch tape trick yesterday and 24 hours later it is still running. No shutdowns anymore.
    08-15-2014 07:22 AM
  17. EMM PI's Avatar
    it's unbelievable, i didn't believe it at first but when i try it i was surprised,
    my 8x shut down 3 to 5 times per day, some times (not so often) doesn't recognize sim card,and all the time appears a message from vodafone gr (sim settings or something like that) i tried everything and didn't work,finally i put tape 24 hr ago and still working fine. i'm excited. thanks a lot.
    05-05-2015 10:51 AM

Similar Threads

  1. Nokia Lumia 920 keeps shutting down
    By TiggleBitties in forum Nokia Lumia 920
    Replies: 31
    Last Post: 07-19-2014, 01:09 PM
  2. 920 keeps shutting down.
    By Hypetrak in forum Nokia Lumia 920
    Replies: 45
    Last Post: 04-11-2013, 02:18 PM
  3. 920 keeps shutting down
    By michael walmsley in forum Nokia Lumia 920
    Replies: 2
    Last Post: 02-05-2013, 11:57 PM
  4. marketplace being shut down? is this some sick joke?
    By dave9851 in forum Windows Phone 7
    Replies: 11
    Last Post: 04-06-2012, 02:43 PM
  5. htc arrive shuts down during the night
    By Jetface in forum HTC Arrive / 7 Pro
    Replies: 20
    Last Post: 04-04-2011, 05:49 PM