1. DOS76's Avatar
    I am having a major issue with my phone I can no longer update or download any apps it says that my Microsoft account requires attention and won't sync. It lets me go into settings and change my password but it rejects my password which I know to be correct. I know it isn't a problem with the account I used it to sign into my PC, Microsoft Answers and this forum anyone else having this issue and have an clue how to fix without a dreaded reset. I have a Verizon 8x if that helps any
    09-18-2013 08:38 AM
  2. sabotage's Avatar
    Log onto sykdrive.com from your computer and ensure your account is valid. Second check your WIFI and Cell data connectivity can you reach skydrive.com login through IE? If your passport account is working correctly in these too scenario's and you've connected your phone to your PC and downloaded all your media content, then doing the reset will be easy. I preformed a reset with a valid working passport account, and it went seamlessly it even auto downloaded all my apps. But sounds like you have an issue with connectivity from your phone or something's amiss with your passport account.
    09-18-2013 09:40 AM
  3. DOS76's Avatar
    Did the reset restoring everything went surprisingly easy and my issue seems o have gone away
    sabotage likes this.
    09-19-2013 01:19 AM
  4. jclretired's Avatar
    Thanks to the suggestion to log in on computer to Skydrive, I was able to enter my password there. Once I did that, I then went to my Lumia 820 and tried the 13 updates. It said my password was out of date and to re-enter. Entered the password I've used for months and my updates are now downloading as I type this. Thanks for the help.
    11-27-2013 04:00 PM
  5. Kelly Edwards's Avatar
    Thank you soooo much for the information on how to reset or get my phone to download apps again by logging in on pc first then on the phone. I am able to update my apps on my phone and download new ones Thanks again. :)
    12-29-2013 12:11 PM
  6. Shivaprasad Kamat's Avatar
    It works. Changing the OneDrive password, requires to update the credentials on the Windows Phone to allow any transaction at the App Store.
    05-22-2014 02:47 PM
  7. aa 20's Avatar
    Can somebody plz give me a step wise procedure to solve this menace .. i'm fed up of it
    05-24-2014 12:37 PM
  8. sarayurayappa's Avatar
    I followed the instructions given by u...it is still not working for me.
    06-27-2014 02:19 AM
  9. Rossana Llamosa's Avatar
    No permite actualizaciones, sincronizar y marca error 80048823!!!
    08-19-2014 09:15 AM

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