The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
10-11-2016 01:37 PM
74 123
tools
  1. joecatskill's Avatar
    What I'm describing here has happened now on two refurbish 8x's I've received from Verizon. Quite often I'll send a text and get "can't send message Try Again?" error message. Sometimes if I try again and it takes two attempts then goes trough on try #3. Sometimes I have to delete the thread and the message goes through. Other times I've had to turn the phone off and then back on to have message go through. I have replaced the SIM card and still happens. Verizon support even reset my phone account from the back end and that lasts about 10 hours. All the while I can take the same text message, switch to embedded Facebook chat and send the message that way. It may be an app (I have bought them all through the store) but I don't want to wipe out all of my apps then add them back one by one to find the culprit and then do that again). Have others had this issue and if so and you resolved it, how? I love the phone and form factor but this is a little crazy. Maybe I'll just go back to my HTC Trophy Thanks in advance.
    10-10-2013 01:26 PM
  2. moegumby's Avatar
    Gdr2 is the culprit, had no problems with mine untill the upgrade.


    Sent from my iPhone 4
    10-10-2013 05:16 PM
  3. joecatskill's Avatar
    Thanks. Do we know if there's a patch coming for this problem?
    10-12-2013 03:10 PM
  4. deku13's Avatar
    You can try installing the developer gdr3 that came put today. That might help.

    I used to have same problem on my old 822. Part of the reason I switched to the 8x
    10-14-2013 11:55 AM
  5. scottd34's Avatar
    What I'm describing here has happened now on two refurbish 8x's I've received from Verizon. Quite often I'll send a text and get "can't send message Try Again?" error message. Sometimes if I try again and it takes two attempts then goes trough on try #3. Sometimes I have to delete the thread and the message goes through. Other times I've had to turn the phone off and then back on to have message go through. I have replaced the SIM card and still happens. Verizon support even reset my phone account from the back end and that lasts about 10 hours. All the while I can take the same text message, switch to embedded Facebook chat and send the message that way. It may be an app (I have bought them all through the store) but I don't want to wipe out all of my apps then add them back one by one to find the culprit and then do that again). Have others had this issue and if so and you resolved it, how? I love the phone and form factor but this is a little crazy. Maybe I'll just go back to my HTC Trophy Thanks in advance.
    Whenever that's happened to me a quick restart fixed it every time.
    10-14-2013 01:11 PM
  6. joecatskill's Avatar
    I just updated to GDR3 and so far (one day of very mild use) it seems to have fix the text messaging issue. I also have seen better battery power management too. Time will tell. Thank you.
    10-21-2013 11:57 AM
  7. joecatskill's Avatar
    Yeah I've tried to do that and it seems to be a very temporary fix. Just installed GDR3 and am hoping that it will do the trick. Thank you for help.
    10-21-2013 11:58 AM
  8. cslawren's Avatar
    Yeah, see, wasn't having that issue with GDR2, having that issue all the time now with Update 3.
    10-22-2013 02:25 PM
  9. Sean Cohen's Avatar
    I'm struggling with the same issue in certain locations. Always at work and home. It also causes issues with "Get Media Content Now"
    10-22-2013 03:14 PM
  10. illmartian's Avatar
    My wife's phone does this non-stop...she is on gdr2, I'll try updating her to 3 and seeing what happens...and report back
    10-23-2013 08:54 PM
  11. u240018's Avatar
    Had this problem for months. Got the GDR3 update today. First text I sent and every one since, same problem. I get "Can't Send". I hit "Try Again" a few times, and on the third time it sends.

    New Update. Same Problem. Nice.
    10-25-2013 03:45 PM
  12. Hotvak123's Avatar
    I believe it's the Network having the problem than the phone, consider the TRY AGAIN as a busy signal.
    here my reasoning I have had no problem with sending messages/pictures back and forth, but one time it didn't send and try again came up , but as soon as I touch it , it went though, another time I sent a message and it sent, put the phone down, a few seconds latter , it rang, with the message try again! , That's telling me that the network having issues and it could not finish sending my message. I touched the Try again and it went though. so as far as I am concern It's the same problem I get with my Vontage phone system when I try to send a Fax and I get a communication problem and have to send again. or the internet not loading a page right. I live 2.8 mile from a Verizon tower, and I get three bars on 3g on my flip phone.
    my 8x I get three bars, and one or two bar for LTE when it comes in , even with that the phone work grate! , and I have no issues with my 8x., and has performed as expected.
    Its Verizon that has the issues not the Phone.
    10-26-2013 04:38 PM
  13. joecatskill's Avatar
    Well having installed GDR3 hasn't completely wiped out this problem. I was able to speak with an HTC tech and he was less than helpful. He said HTC is aware of the problem and will be addressing it soon. No explanation or temporary work around. Really felt like he was pretty indifferent to the fact that there is a problem with their product. I do tend to agree there is some Verizon network issues too. None-the-less it is pretty annoying to have a great phone that can do all kinds of wonderfully complex things but then cannot send a text message.
    10-30-2013 11:50 AM
  14. ryan.kruger's Avatar
    My wife is having the same issues on Verizon. Keep in mind that with this developer Update 3, no carrier updates are included. I imagine when the full Update 3 that gets pushed out carrier by carrier is released, there will be significantly less problems.
    10-30-2013 12:04 PM
  15. etlahrs's Avatar
    I have been having this issue for a couple weeks now at least. But to add to it, I only have the issue when sending to someone with an iPhone. I have not had any issues texting feature phones, Androids, or other WP, only iPhones. I thought it was my wife's iMessage because once she had to reset her iPhone and mine sent fine then. But now, that doesn't fix it and it has happened to 3 other people with iPhones. When I delete the text thread and start a new one, the message will send immediately. But no matter how many times I press, "Try Again", it just fails. I haven't been able to completely rule out it has something to do with iMessage, but since deleteing the thread on my phone seems to fix it, it has me thinking this is either an issue with the HTX 8X or WP8 in general.

    Does anyone know if this is happening on other WP8 phones?
    10-30-2013 01:55 PM
  16. Sean Cohen's Avatar
    My wife has an iPhone and most of my problems stem from texting her, but I haven't tested with others. But when I can't send a message i can tap try again all day but it will never send until I restart and send a new message.
    10-30-2013 05:08 PM
  17. Judge_Daniel's Avatar
    Hey, I turned off text message backup and chat backup and I haven't had the issue in a day. We'll see if this is a permanent fix.
    ryan.kruger likes this.
    10-31-2013 01:03 AM
  18. Hotvak123's Avatar
    It's the network not the phone, I sent a text to my son and keep getting can't send, so I sent the text to my brother for a test it went though, tried my son and got the same cant send, tried someone else, it went though, retried my son and this time it went though. This morning I sent him a text it went though put the phone down it went to sleep mode, then got a reply back and it seed can't send, (this is telling me that the network received my message but could not connect with the other phone or timed out, and sent me a reply back) so I resent it and it went though.
    to sporadic to be the phone, INTERNET and wireless network have hiccups all the time, be it with your phone or computer. the networks can't be trusted to work flawlessly.
    10-31-2013 08:50 AM
  19. JP724's Avatar
    I just got off the phone with Verizon support. After being transferred to Level 2 support, they said it is an issue they are aware of and are waiting for a new software update from the manufacturer to fix it. My sense was that the issue is specific to this device rather than the network. The person I spoke with couldn't give more details beyond that. She said the only fix they could recommend for now was resetting the phone, which may or may not resolve the issue. But she also said that if the issue is not resolved after resetting the phone, I would be entitled to a new replacement under the one-year manufacturer warranty (provided I call back before my one-year warranty expires in a couple of weeks). I'm guessing a replacement won't fix the issue either, but I'll still take one!
    11-01-2013 05:29 PM
  20. poots1101's Avatar
    I had the same issue (on Verizon), it was actually an issue with my past ***** self blocking MMS service. Back when I first started using smartphones (like....treo 650 days), I didn't have a data plan, so I set it up through Verizon to block MMS so I wouldn't get charged. I completely forgot I did this many years ago. Once I unblocked it, MMS started to work.

    If it's with SMS as well, then idk. good luck with VZW support.
    11-04-2013 09:43 PM
  21. jonthysell's Avatar
    I've had this problem ever since GDR2. Both the underground car garage and bathrooms at work kill my signal, so I hit this constantly (once an hour or so).

    Three workarounds I've found are to:
    1. Reset the phone (slowest)
    2. Cycle airplane mode
    3. Cycle the cellular connection from Global to LTE/CDMA and back (fastest)


    Since people started talking about text backup maybe affecting this, I turned off text backup this morning. In and out of the garage, elevators, and bathroom and so far no issues today. Also cleaned up some stale messaging threads and turned off Facebook chat, but we'll see if this sticks. If I can make it through the whole day without one dropped SMS then I'll be happy.

    11/22 Update: Since turning off text backup, I only hit this about once a day (and it's legitimate, since signal at my desk is awful). Usually the 1st or 2nd try again works. I've not had to reset my connection or reboot my phone once in two weeks, and I text constantly.
    Last edited by jonthysell; 11-22-2013 at 01:47 PM. Reason: 2 week update
    11-05-2013 12:54 PM
  22. steve_w_7's Avatar
    My wife has this problem occasionally with her 8X on Tmo and I have noticed it a few times, but not as frequenlty, with my Nokia 925 (on Tmo). It occurs most often when she tries to send a picture via text.
    11-05-2013 01:10 PM
  23. gregz83's Avatar
    Have had this problem with HTC before, had a similar issue on my Trophy. Had this problem ever since I got the 8x, replacing the not-so-amazing Nokia Lumia 928 (2 hardware failures).

    As of yesterday, 12/02/2013, I got the GDR3 Update. This morning I had the problem again. I have long since tried phone resets, turning off all text/sms backup options, turning off wifi (all these before and after GDR3). Well I am still having the problem.

    I was about to leave Windows Phone after my Trophy, but United released their app for WP8. Well after this contract I am about ready to leave Windows Phone again. This text problem is key (#1). Problem 2: lack of Windows Phones offered by Verizon, Problem 3: no US Bank app (lack of many apps in general). It would be nice if Microsoft got their $h!# together, but they aren't doing a very good job of it. I favor competition in the market, but it took them almost 3 years to allow customer ringtones (GDR3). Come on guys.
    12-03-2013 11:40 AM
  24. radmanvr's Avatar
    This was quite a while ago so I do not remember the source but it might have been here on WPC.

    Someone describe this error as a sim error not making a clean/good contact with your phone. The fastest way to fix this is to put scotch tape on the back of your sim 2-5 layers. ( I did 2 layers) and slide it back in. This will ensure that your sim is making contact with your phone.

    I haven't had text sending error ever since I tried.


    Alternately you can call HTC and have them send you an new sim tray as this is a recognized defect/failure by HTC and they haved designed a sim tray 2.0.

    Again. I read these tips a long time ago and do not remember where I have read this.
    12-03-2013 12:03 PM
  25. teshny's Avatar
    This was quite a while ago so I do not remember the source but it might have been here on WPC.

    Someone describe this error as a sim error not making a clean/good contact with your phone. The fastest way to fix this is to put scotch tape on the back of your sim 2-5 layers. ( I did 2 layers) and slide it back in. This will ensure that your sim is making contact with your phone.

    I haven't had text sending error ever since I tried.


    Alternately you can call HTC and have them send you an new sim tray as this is a recognized defect/failure by HTC and they haved designed a sim tray 2.0.

    Again. I read these tips a long time ago and do not remember where I have read this.

    Tried the SIM tape thing - it fixed the no service issue but I still get the "Try Again" message, even after GDR3.
    12-03-2013 05:57 PM
74 123

Similar Threads

  1. Problem With Audio out/Microfone in surface rt
    By ManVSKing in forum Microsoft Surface for Windows RT
    Replies: 3
    Last Post: 02-16-2015, 09:38 PM
  2. Want to buy Lumia 720, had L720 user got a problem?
    By frenzyvanrafi in forum Nokia Lumia 720
    Replies: 16
    Last Post: 12-26-2013, 06:08 AM
  3. Replies: 37
    Last Post: 10-15-2013, 06:56 AM
  4. O2 Internet Problems
    By acousticpoem in forum Nokia Lumia 820
    Replies: 2
    Last Post: 10-10-2013, 01:25 PM
  5. Replies: 1
    Last Post: 10-10-2013, 06:21 AM
LINK TO POST COPIED TO CLIPBOARD