1. anon5954042's Avatar
    I just bought a brand new HTC 8x on eBay. I turned it on and set everything with no problems. But when I put it on the charger the indicator light was flashing red and then green. So now it doesn't charge it just stays at one number. Even tried my 521 charger. I thought maybe letting the battery die to see of that work but now it just vibrates and goes to the battery icon with a question mark. So any ideas?
    01-16-2014 06:39 PM
  2. worldspy99's Avatar
    I just bought a brand new HTC 8x on eBay. I turned it on and set everything with no problems. But when I put it on the charger the indicator light was flashing red and then green. So now it doesn't charge it just stays at one number. Even tried my 521 charger. I thought maybe letting the battery die to see of that work but now it just vibrates and goes to the battery icon with a question mark. So any ideas?
    Brand new or refurbished? If it cannot hold a charge there might be possible water damage.
    01-16-2014 09:56 PM
  3. Himanshu Chowdhary's Avatar
    Sounds like a faulty battery. Checking the official how-to it says "Battery power or state of the battery isn't currently known." as explanation:
    What do the icons on my phone mean? | Windows Phone How-to (United States)
    01-16-2014 10:06 PM
  4. anon5954042's Avatar
    Brand new or refurbished? If it cannot hold a charge there might be possible water damage.
    It's brand new.
    01-17-2014 04:57 AM
  5. anon5954042's Avatar
    Sounds like a faulty battery. Checking the official how-to it says "Battery power or state of the battery isn't currently known." as explanation:
    What do the icons on my phone mean? | Windows Phone How-to (United States)
    I thought that it was a a crap battery. I mean its been sitting in the box for who knows how long not being used.
    01-17-2014 05:06 AM
  6. anon5954042's Avatar
    I wonder if I can get a replacement from T-mobile since I have insurance.
    01-17-2014 05:07 AM
  7. Himanshu Chowdhary's Avatar
    I was thinking the same, try to contact T-Mobile about the same.
    01-17-2014 05:34 AM
  8. worldspy99's Avatar
    Yup contact T-Mo. Also if it was BNIB then HTC should also be able to help directly as manufacturers warranty is valid for 1 year from date of sale.
    Himanshu Chowdhary likes this.
    01-17-2014 07:35 AM
  9. Himanshu Chowdhary's Avatar
    HTC can also help you out but the service is not good as Nokia and Apple have. AtLeast in my country. They took my phone for diagnose and returned after 3 months saying we don't have the wifi chip available right now.
    01-17-2014 08:12 AM
  10. juanitoriv's Avatar
    Talk to TMo tech support and ask about a warranty/advanced exchange. They should ship you a new phone as well as a box to send the defective unit in at no cost to you.

    FYI: The only times I've seen the red/green flash was when the phone got hot. Like watching HD Streaming Video/Movies while plugged in.
    01-18-2014 07:27 PM
  11. anon5954042's Avatar
    I took it to the store right down the street and I was told it had fp be active for a few days on my account for it to show up in their system to do a insurance swap. The seller would send out s another device but I asked for a refund instead.
    01-18-2014 09:07 PM
  12. Himanshu Chowdhary's Avatar
    I took it to the store right down the street and I was told it had fp be active for a few days on my account for it to show up in their system to do a insurance swap. The seller would send out s another device but I asked for a refund instead.
    get your money and buy a Lumia ;) Lumia 1320 if you want a 6" phablet or Lumia 925/920 :)
    01-18-2014 11:35 PM
  13. anon5954042's Avatar
    I got a 925 so I'm good.
    Himanshu Chowdhary likes this.
    01-19-2014 01:24 AM

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