1. jason2234's Avatar
    My 8x has been failing to wake from sleep recently and its very annoying!! I have to hold the power button down to make it reset.

    I have GDR3 on and it has happened with data off and all apps killed which makes me think its a system process.

    Is there any way to diagnose the crash?
    02-11-2014 02:40 AM
  2. N_LaRUE's Avatar
    No ability to diagnose things as far as I know.

    Try a soft reset -> Hold down volume and power button until the phone vibrates then let go. You may need to reset your time and date.

    If that doesn't work then there's only a hard reset after that.
    jason2234 likes this.
    02-11-2014 02:53 AM
  3. jason2234's Avatar
    No ability to diagnose things as far as I know.

    Try a soft reset -> Hold down volume and power button until the phone vibrates then let go. You may need to reset your time and date.

    If that doesn't work then there's only a hard reset after that.
    Does a soft reset just refresh windows phone OS but keep my files?
    02-11-2014 04:46 AM
  4. N_LaRUE's Avatar
    Does a soft reset just refresh windows phone OS but keep my files?
    A soft reset doesn't erase any files. It just resets some some settings. Which is why I mentioned date and time.

    I always recommend a backup before doing anything with your phone if you haven't done one before.

    A hard reset wipes everything.
    jason2234 likes this.
    02-11-2014 06:06 AM
  5. jason2234's Avatar
    Thanks for the help
    02-11-2014 06:25 AM
  6. jason2234's Avatar
    I've done a soft reset and a hard reset but there is still something making my phone fail to wake quite frequently. Last night it did it while charging no data on and just now data on using it normally.

    I've just disabled all the background tasks to see if this works. Any thought or ideas to what I can do to figure out what's going on? Otherwise I have just over a months left to wait for 8.1 :)
    02-17-2014 06:41 AM
  7. jason2234's Avatar
    Think I figured it out. When I switch off twitter background data the phone works as normal.
    02-21-2014 06:32 AM

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