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06-26-2015 08:40 AM
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  1. AndyD14's Avatar
    Anyone else receive the update that's going around today? I had not experienced the issue that is supposedly fixes. Anyone else?
    06-18-2015 03:08 PM
  2. max-8x's Avatar
    Yes, but i'm not able to update :/
    It failed three times ...
    06-18-2015 03:49 PM
  3. Kavu2's Avatar
    Ditto here.

    Update downloaded sucessfully...
    -------------------------------
    An update is ready to be downloaded
    Windows Phone 8.1 - This update fixes a critical issue that may cause your device to periodically reboot. Please install it now so that your phone will keep working as intended.
    ------------------------------------------------

    .....and tried to install
    - 'Preparing to install' progress to 72%...pauses awhile...advances to 78% pauses...finally to 100%
    - offers to 'install'....+ ...message indicating that there would be an auto install on the 6/19 if not installed now....
    --------------------------------------
    An update will be installed at 3:00AM on 6/192015. You can set a preferred time, or tap 'install' now.
    This should take 5 to 10 minutes, but could take longer. You won't be able to use your phone while then update installs.
    -------------------------------------

    - phone restarts...HTC...Verizon.... gears....restart...HTC....Verizon....Windows....lockscreen....
    ....fails with error(0x80188308)
    ------------------------------------
    Can't update phone
    It's probably a temporary problem. Try again, go to Settings > Phone update (0x80188308)
    -------------------------------------

    Checked update status....
    -----------------------------
    Sorry, but we are having trouble updating your phone. Please try again in a little while (80188308)
    ----------------------------

    'Learn more' link had no specific info relating to the error code #.
    Tried 3 times also. Tried a 4th time w/cellular data off to be sure it was going thru WiFi, also had it plugged in. Should have enough space on phone so that's not it. Failed again, same process.
    Guess I'll try again later.
    Last edited by Kavu2; 06-18-2015 at 05:55 PM.
    06-18-2015 05:35 PM
  4. jorgejlt's Avatar
    Installed with no issues. HTC 8X unlocked. Searching what's new
    06-19-2015 01:32 AM
  5. podsnap's Avatar
    Yep, I'm having the exact same issue with the same stages, on a SIM free HTC 8x with a Virgin Mobile SIM.
    06-19-2015 03:40 AM
  6. costas60's Avatar
    Got the update no problem
    06-19-2015 04:06 AM
  7. manus31's Avatar
    I Just got this update on my 640 this morning on meteor Ireland,wasn't expecting it on my device,but everything seems to be in order
    06-19-2015 04:44 AM
  8. Bilal34's Avatar
    Just updated my HTC 8x Verizon it as just 1MB updated, after updated it got stuck on restart pressed power and volume down, phone booted up and intalled updated, restated again, and it working fine now, sadly nothing new.
    06-19-2015 10:49 AM
  9. HTC_8X_User's Avatar
    Updated fine with no problems, HTC 8X Verizon.
    06-19-2015 12:43 PM
  10. Kavu2's Avatar
    Same update error continues. Glad to see it's not Verizon mucking up the works. It's supposed to auto install tomorrow early morning, so we'll see.

    Googling, I see this same error number associated w/previous other MS updates. Something about insufficient System memory space (not User space)....about which the user can do nothing to reduce. Possible solutions included MS issusing a re-worked update (presumably smaller?) and a complete reset of phone to create enough space I suppose. Don't want to do that just yet especially since my HTC 8X hasn't had the reboot problem (recently at least).

    I'd leave things as is except my understanding is that an update not installed blocks future updates from installing???? Anyway, guess I have to wait it out.
    06-19-2015 02:48 PM
  11. costas60's Avatar
    theones that updated what
    OS system are ypu on
    mine is
    8.10.14219.341
    I think I read somewhere the last
    3 numbers should be 735 not 341
    06-19-2015 08:55 PM
  12. Raffyv's Avatar
    Received Critical update for random reboot issue on Windows phone 8.1, but Can't install due to 0x80188308 error
    06-20-2015 05:46 AM
  13. musicnews_jlo's Avatar
    Not got the update on my Lumia 640 yet I'm sim free and bought at Carphone warehouse
    06-20-2015 05:50 AM
  14. smogz's Avatar
    I got it on my 640 this morning, on Telia network in Sweden. No problems installing it. Have not found any visible differences.
    06-20-2015 07:33 AM
  15. Kavu2's Avatar
    auto install Update...
    Auto install also failed w/ same 0x80188308 error. Not surprised. So it's in Microsoft's hands to fix or a complete reset of phone. Not sure if they will respond unless the number of cases gets there attention. Will try a posting on their support site to get it on their radar.
    Harrie-S likes this.
    06-20-2015 09:45 AM
  16. HTC_8X_User's Avatar
    theones that updated what
    OS system are ypu on
    mine is
    8.10.14219.341
    I think I read somewhere the last
    3 numbers should be 735 not 341
    My 8X has 8.10.14219.341 and updated fine.
    06-20-2015 09:50 AM
  17. timbo65b's Avatar
    Yes. My wife was able to update, I wasn't. Get the 0x80188308 error code. We both have identical phones. I have a lot more apps than she has. Deleted apps - now have 1.7GB free - still no joy. Wheels start turning then phone automatically reboots - just what the update was supposed to correct!! By the way I have been having no issues previously. Is the original problem only on Nokia phones?
    Sammie Butler likes this.
    06-20-2015 01:33 PM
  18. Kavu2's Avatar
    >timbo65b
    I had a few reboot issues awhile back...maybe a month ago, but it has been stable for awhile now.

    I posted the issue at MS Support forum.
    0x80188308 error at Critical Update for phone reboot issue - Microsoft Community
    Maybe if enough people confirm similar issue, MS will address it or someone will post a solution. This error has appeared before for Update 1 and other MS updates in past and MS has re-issued the update to make it install properly.
    06-20-2015 03:59 PM
  19. dozer167a's Avatar
    I too received the update message that a update was available on my backup HTC 8x. I accepted the update and it proceeded to download, then went to the moving cogs as it was updating. The update failed!. I attempted the procedure again, but had the same result. Then in a last ditched attempt I disabled developers preview and tried to update once more. Updated fine with developers preview disabled.
    Last edited by dozer167a; 06-20-2015 at 04:44 PM. Reason: correcting spelling
    06-20-2015 04:40 PM
  20. HTC_8X_User's Avatar
    Since the successful update I notice the Windows Insider app would no longer do anything if you clicked on it. Had to delete it and reinstall. When I ran it restarted the phone, but it did not go through the original process where it downloaded stuff and went through the gear turning process. It does indicate that I've joined the Windows Insider for Windows 10 though.
    Last edited by HTC_8X_User; 06-21-2015 at 07:18 PM.
    06-20-2015 08:59 PM
  21. Kavu2's Avatar
    Update on search for solution....

    My post at MS Support got responses and another suggestion from a MS moderator (remove SIM and SD card and retry) but that did not work

    FIX (for me at least)...
    Getting desperate to avoid a complete reset to Day 1 of device....and not thinking it was a User storage space issue (I had 2.24GB free space)....

    I tried removing my entire Music folder contents from the Phone to the Desktop to free up even more space (5.5 GB free). Results: for the first time in many update attempts I actually saw indication of progress on 'gears spinning' stage. It did stall at 50% or so for a long time and then finally rebooted. Migration of Data stalled at 0% for a long time but finally proceeded thru all 21 steps. Ending with a successful update. A re-check for updates indicated 'up-to-date'.

    So this worked for me, give it a try for those who are experiencing this error.
    Hope this helps others out.
    06-21-2015 10:56 AM
  22. Raffyv's Avatar
    Moved my entire music and camera contents, then I had over 5gb free space and I still get the same problem!
    06-22-2015 01:48 AM
  23. mikey2toes's Avatar
    I managed to update my 8x the other day but I'm still getting reboots and sim errors. Looks like android phone it is then.
    06-22-2015 03:23 AM
  24. Sher Allen's Avatar
    Is anyone else experiencing an issue updating apps along with not being able to install this update?

    I have a user who is having issues trying to do the update and is also not able to download updates for apps as well. I was wondering if they were related issues.
    06-22-2015 09:56 AM
  25. Andreasjva's Avatar
    Same problem here. HTC 8XT. Moved stuff, reset my phone, etc. Nothing. Won't install the update. Repeated error 80188308. Very fricken annoying. Out of ideas. DON'T WASTE YOUR TIME RESETTING YOUR PHONE, NO MATTER WHO TELLS YOU. No difference.
    06-22-2015 09:57 AM
36 12

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