05-30-2016 07:46 AM
345 ... 7891011 ...
tools
  1. jorgejlt's Avatar
    Thank you. I was afraid this is the solution but, no way to remove it up before auto-installing tonight?
    09-18-2015 06:11 AM
  2. HTC_8X_User's Avatar
    Might want to backup all the data and settings on your phone if your carrier provides the option. Or at least get or data backed up.
    09-18-2015 06:11 AM
  3. HTC_8X_User's Avatar
    Thank you. I was afraid this is the solution but, no way to remove it up before auto-installing tonight?
    Might be if Microsoft has a fix available before your scheduled Windows 10 update. I'm sure they know that there are a bunch of 8X phones are going to do the install and the user can only stop it with a reset. Thing is though, I think it going to be hard for Microsoft to get the fix in place in a day or two.
    Joao Silva2 likes this.
    09-18-2015 06:15 AM
  4. jorgejlt's Avatar
    Me too, thanks again. Resetting
    09-18-2015 06:16 AM
  5. HTC_8X_User's Avatar
    As you think about Microsoft's options for a fix you might think that they had the 8.1 upgrade for all the 8X phones and they could use it, but I think going back from Windows 10 to 8.1 is a completely different thing than the 8.1 files that they had for that upgrade. To go back I think they need a image to rewrite the phone. 8X phones are used on a lot of carriers so how do they get the images they need to restore a Verizon phone or AT&T, etc. Might be that the carrier does not matter, I'm not sure.
    09-18-2015 06:22 AM
  6. Joao Silva2's Avatar
    Might be if Microsoft has a fix available before your scheduled Windows 10 update. I'm sure they know that there are a bunch of 8X phones are going to do the install and the user can only stop it with a reset. Thing is though, I think it going to be hard for Microsoft to get the fix in place in a day or two.
    Yeah i think it maybe take 3 or 4 days until a fix...
    Last edited by Joao Silva2; 09-18-2015 at 07:18 AM.
    09-18-2015 06:37 AM
  7. Alex Jong's Avatar
    I wonder how many 8X users bought new phones to solve this problem??? I have a no contract Microsoft 735 on the way and should be here tomorrow. (BTW, on the Microsoft list for a Windows 10 free upgrade when ready)
    I couldn't wait for the fix. So I went and got the Lumia 640 XL instead.
    09-19-2015 01:01 AM
  8. samtronX's Avatar
    Just got an email
    untitled1.png
    09-19-2015 01:27 AM
  9. Mohamed Zaher1's Avatar
    development on android ? u mean abandoning old android devices as well. The htc one m7 (which was launched 6 months after the 8x) was officially announced that it won't get any updates after android 5.0.2, which is a memory hog version, what a pity.
    To be honest, given htc record with android (the htc one x and x+, anybody remembers?), I am not holding my breath. if htc 8x gets Windows 10 mobile, it would be because Ms has pushed htc not because of the good will of htc.
    09-19-2015 10:07 AM
  10. gabest11's Avatar
    But the HTC 8x is not an obsolete Windows Phone, better than most recent Lumia phones. I'd switched already if there was anything available, except the overpriced 900 series.
    09-19-2015 11:44 AM
  11. Peter McNeill1's Avatar
    I also jumped and bought a 640. Must say I like it far more than my 8X. 8X is still a good phone though, but the only advantage I can see is it sounds better for music (as long as you use beats otherwise not a huge difference), in every other way the 640 outperforms it.
    Alex Jong likes this.
    09-20-2015 07:04 AM
  12. HTC_8X_User's Avatar
    Interesting that no one so far is replacing there 8X with another HTC phone like the HTC One M8. I think the HTC 8X has been a great phone, but HTC's support for Windows has not been real super. It seems like one of the Microsoft phones is a much safer bet for the future.
    Last edited by HTC_8X_User; 09-20-2015 at 03:38 PM.
    09-20-2015 10:56 AM
  13. Alex Jong's Avatar
    Judging by the current support HTC are giving to their customers esp WP users.. You can't blame us for "jumping ship". WIthout a doubt 8X is a great phone, I don't mind sticking to Windows 8.1. But the small resolutions is hurting my eyes :P
    cmucodemonkey likes this.
    09-20-2015 11:24 AM
  14. Daniel B1's Avatar
    I'm aware there's differences between various HTC 8Xs but it's interesting to note that:
    a) some HTC 8Xs seem to have completed the update to WP10TP without issue (although it may have taken some time)
    b) some HTC 8Xs seem to have completed the update to WP10TP only after being stuck on gears reboot loop and then having a manual hard reset performed
    c) some HTC 8Xs are permanently stuck on gears reboot loop and CANNOT be manually hard reset (cannot reach the exclamation mark screen)

    Perhaps there's even a 'd'.. permanently stuck on gears reboot loop even after performing a hard reset from the exclamation mark screen.

    In any case, the obvious question is "Why are some of ours bricked while others aren't?"

    Since the WP10TP update, mine has been stuck in the gears reboot loop. I've tried all the 'how tos' on how to hard reset the phone and none seem apply to my phone, as no matter what I try, I simply cannot reach the exclamation mark screen. I'm also unable to power off the phone. I realize there's nothing more I can do and my fingers are crossed that Microsoft/HTC will find a solution.

    My HTX 8X is Canadian, originally 'Rogers' branded, now unlocked and operating on Virgin Mobile network.
    I took a screenshot of my 'about' screen a couple of months ago (on 8.1 Update) and I see that my phone is:

    Model: c625a
    Firmware revision number: 3030.0.52101.631
    Hardware revision number: 0002
    Radio software version: 1.23b.32.19.17_15.68b.32.19
    Radio hardware version: 2.26.0.D4
    Bootloader version: 0.0.3030.0(181178)
    Chip SOC version: 8960

    I wonder which of those items is in common with others who are similarly bricked, and which is in common with those who have got WP10TP up and running?
    Is there 1 thing that's to blame, or multiple? Or.. none?

    Maybe relevant, maybe not?.... the evening of the WP10TP update, my phone was sluggish while playing a puzzle game. I checked my free space and it was under 1GB left, so I deleted around 3GB of videos and photos and it seemed to improve immediately. My battery was at 20-30% around 8PM so I plugged it in to the wall charger. Around 11:30PM I picked up the phone and noticed a message on the screen saying WP10TP was now available for my phone. I clicked "Update now" or whatever it was to commence the update. An hour and a half later with it still on 'gears' reboot loop, I went to bed. I woke up in the morning and it was still doing it. And around 11AM, I unplugged, having noticed the red (charging) light wasn't on, and thinking perhaps there wasn't enough charge to complete the gears progress.

    There is no way to charge the phone fully.. if I leave it unplugged it will reboot loop until dead, then when I plug it in, it will charge until it has enough power to reboot loop again. If I instead put it into bootloader (barcode) mode or lightning bolt/gear mode to prevent it from restarting, I can get the red light to stay on, but it does not charge

    I fear that even if HTC/Microsoft release the Recovery Tool file for our phones, I'm going to run into a problem installing it due to low charge.
    Last edited by Daniel B1; 09-20-2015 at 11:22 PM.
    09-20-2015 10:59 PM
  15. samtronX's Avatar
    In My case it works fine. But if i restart it. then it goes into a reboot loop. Here are the phone details. And it seems you have an updated version of Firmware and a different version of Chip SOC. And the difference in SOC is just that mine doesn't supports LTE
    Model No PM23200
    http: //system-on-a-chip.specout.com/compare/286-291/Qualcomm-Snapdragon-S4-MSM8960-vs-Qualcomm-Snapdragon-S4-MSM8260A

    wp_ss_20150921_0002-1-.jpg
    Last edited by samtronX; 09-21-2015 at 04:03 AM.
    Daniel B1 likes this.
    09-21-2015 03:35 AM
  16. HTC_8X_User's Avatar
    My 8X has the older 3030.0.41301.605 firmware version. Other than the micro size founts and I cannot add new tiles to the start screen it seems to works fine, but I believe if I shut it off and back on it would start the reboot cycle. It was doing that after the Windows 10 upgrade and before I did the hard reset. When it was in the reboot cycle it even rebooted when it was shut off. The only way I could keep it from rebooting in the off mode, oddly was to keep it charging with a USB cable.

    Right now I'm keeping it charged and leaving it on all the time, waiting for Microsoft's fix to apparently flash it back to 8.1. I've replaced it with a Microsoft Lumia 735 because I expect it will be awhile before Microsoft can offer a fix. To keep it on all the time and not interfere with setting up my new 735 I put it in airplane mode so it is not connected to the carrier network.
    09-21-2015 07:40 AM
  17. Daniel B1's Avatar
    In My case it works fine. But if i restart it. then it goes into a reboot loop. Here are the phone details.
    Thanks for posting your info. So, to my surprise, the Bootloader version was one of the only things the same! (Hardware revision was the only other thing).

    I hadn't included my model # before, mine is PM23300 (it's written on the back of the phone, below the speaker).
    09-21-2015 10:21 AM
  18. Alex Jong's Avatar
    Hey guys,
    Apparently someone managed to flash from Win 10 to 8.1 using WPRT. But the firmware is 3030.0.52103.841. Mine still not available there though. Sigh.

    forums.windowscentral.com/windows-10-mobile-insider-preview/382926-2.htm
    09-21-2015 10:52 AM
  19. Daniel B1's Avatar
    xwliiww.png
    Alex Jong likes this.
    09-21-2015 11:42 AM
  20. Joao Silva2's Avatar
    Well... it's gonna take a while i guess
    09-21-2015 12:02 PM
  21. HTC_8X_User's Avatar
    Notice Gabriel said images with a "s". I wonder if that means they need a Verizon, T-Mobile, AT&T, etc. image to make the recovery work? If that is the case there is not much incentive for the carriers to help them out of this mess.
    09-21-2015 12:18 PM
  22. a5cent's Avatar
    ^ They don't need the carriers. HTC manages all the images for all carriers/countries where the 8x was sold. Carriers are only involved when an OEM intends to release a new carrier image, because OEMs may not update carrier devices without the carrier's consent. Carriers never manage/release/distribute OS updates or firmware themselves.
    Alex Jong likes this.
    09-21-2015 12:35 PM
  23. HTC_8X_User's Avatar
    ^ They don't need the carriers. HTC manages all the images for all carriers/countries where the 8x was sold. Carriers are only involved when an OEM intends to release a new carrier image, because OEMs may not update carrier devices without the carrier's consent. Carriers never manage/release/distribute OS updates or firmware themselves.
    That is good to know and hopefully HTC will be interested in helping Microsoft recover the 8Xs.
    09-21-2015 01:04 PM
  24. paulove's Avatar
    Time to tweet @htc asking to send restore images for the 8X to MS.


    Sent from my iPad using Tapatalk
    09-21-2015 01:58 PM
  25. HTC_8X_User's Avatar
    Trying to read between the lines in this Microsoft email and this information linked and understand what that means for 8X owners Unsupported devices in Windows Insider Program - Microsoft Community
    Attached Thumbnails htc-8x-microsoft.jpg  
    Last edited by HTC_8X_User; 09-21-2015 at 09:12 PM.
    09-21-2015 08:43 PM
345 ... 7891011 ...

Similar Threads

  1. My HTC 8x finally got 10536 update (and its terrible)
    By DarwinPurol in forum Windows 10 Mobile Insider Preview
    Replies: 54
    Last Post: 10-05-2015, 12:24 AM
  2. What's the size of the download to update from WP8.1 to W10M 10536?
    By anon9476898 in forum Windows 10 Mobile Insider Preview
    Replies: 2
    Last Post: 09-15-2015, 01:52 PM
  3. Is windows 10 builds 10536 work smooth in Lumia 630.
    By Mohamed El-Fadaly in forum Windows 10 Mobile Insider Preview
    Replies: 2
    Last Post: 09-15-2015, 07:38 AM
  4. Replies: 3
    Last Post: 09-15-2015, 07:13 AM
  5. HTC 8x started updating to Windows 10, but now it's boot looping
    By michielbrinkers in forum Windows 10 Mobile Insider Preview
    Replies: 1
    Last Post: 09-15-2015, 06:13 AM
LINK TO POST COPIED TO CLIPBOARD