1. Jonathan Cable's Avatar
    So this morning my charging port overheated and melted,
    Attached Thumbnails img_20140520_103519.jpg   img_20140520_103513.jpg   img_20140520_103449.jpg   img_20140520_103444.jpg  
    05-20-2014 10:50 AM
  2. shmsnh's Avatar
    That's a terrible sight. I hope HTC or your carrier replaces the device.
    05-20-2014 10:59 AM
  3. Jonathan Cable's Avatar
    I am fighting with Sprint on this. I pay the $8 a month for insurance that covers manufactures defaults without a deductible, they want me to pay $100 to Assurion and I am not going to stand for it. HTC ones me to send the phone to them on my own dime and there is no guarantee they will cover it.
    Laura Knotek likes this.
    05-20-2014 04:17 PM
  4. Laura Knotek's Avatar
    Good luck. I hope you get it replaced without any issues.

    Sent from my Nokia Lumia 920 using Tapatalk
    05-20-2014 04:29 PM
  5. beachedwhale42's Avatar
    I could've sworn the $8/mo TEP had a deductible on it, even for manufacturer defects (although I could be wrong on that). Either way, I dumped it back in October for this very reason. You either fight it forever and (maybe) win (and in the meantime you're SOL), or you just keep the $8/mo + $100 deductible and buy another phone off-contract or something :-(

    Sorry they're trying to screw you over....stick it to them!
    05-20-2014 10:31 PM
  6. Jonathan Cable's Avatar
    The deductible is only for claims through Assurion. I am trying to go straight through Sprint, the third party sprint store/repair store would not even look at it. I called Sprint and they supposed to have done an advanced device exchange but we will see. I tried seeing about submitting a claim through Assurion and they said that it is considered and mechanical/electrical failure so it is cover by Sprints side and not theirs so I was unable to submit a claim that way anyways. I will see tomorrow if Sprint really ordered me a new device.
    05-21-2014 12:42 AM
  7. Jonathan Cable's Avatar
    So yesterday Sprint reps repeatedly lied to me about the replacement order being placed. There was never one placed and many reps said one was placed or they placed one. Today I finally got an honest rep and his supervisor. They placed the order for real and I got confirmation. If it was not for my discount and actually using a lot of data.
    Laura Knotek and shmsnh like this.
    05-21-2014 11:01 AM
  8. dorelse's Avatar
    Wow, that's gnarly.

    I'm assuming that's from the real HTC charger? Wonder if a pin got bent & shorted it out?
    05-23-2014 10:28 AM
  9. Jonathan Cable's Avatar
    Yes it was the real charger, and do not think it had anything to do with the charger as the phone port itself. Now I got a replacement but cannot get 8.1 back on it. It seems to be a common problem now not seeing the 8.1 update on the 8XT.
    05-23-2014 11:58 AM

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