12-25-2014 12:18 AM
26 12
  1. Jennifer Sweeney's Avatar
    all of a sudden I cannot receive text pictures. I have an HTC 8XT and when someone sends a pic it says Get Media Content Now but when you click it - nothing. driving me nuts as it tries to resend the pic over and over and over again. I have tried turning off wifi, making sure data connection in on cellular, loaded all new updates, etc. nothing works. please help.
    12-23-2014 03:59 AM
  2. Harrie-S's Avatar
    Did you contact your provider because maybe they changed something?
    Laura Knotek likes this.
    12-23-2014 04:09 AM
  3. Laura Knotek's Avatar
    What carrier do you have? Are you using an 8X that was originally branded to your carrier, or are you using an unlocked 8X with a different carrier?

    What carrier(s) do your friends use? Do they have the same carrier as you or different carriers?

    What format are the files that your friends are sending you?
    Guytronic, a5cent and RumoredNow like this.
    12-23-2014 04:09 AM
  4. Jennifer Sweeney's Avatar
    I am on Sprint. the phone was issued by Sprint. I haven't contacted them yet because I keep trying everyone's suggestions. I will call in the morning. My friends are all on different carriers but the majority are Sprint as well. the files are just normal pictures. I even tried sending myself one and received the same response.
    12-23-2014 04:27 AM
  5. RumoredNow's Avatar
    Yeah... If the Sprint people go "I dunno..." ask about a reprovision. You may have to get a tech escalation to get that done. Provisioning is when the authorizations are set up for your account access on the network.

    Something got corrupted somewhere...

    You could also try a web search for "Sprint hash codes" which might get you into some menus to see if anything looks wrong and also search "Sprint MMS APN" to see what the settings should be.
    Laura Knotek and a5cent like this.
    12-23-2014 12:18 PM
  6. Jennifer Sweeney's Avatar
    I tried the search for Sprint MMS APN and the instructions it gives I don't have on my phone. It says to go to cellular>data connection>add apn - well I have nowhere on that screen that says add apn. It says Cellular and Sim card. Turn data conection on and that's it. :*(
    12-23-2014 02:41 PM
  7. RumoredNow's Avatar
    The instructions are probably in 'droid...

    Settings > cellular + SIM > SIM settings > set MMS APN

    That's the Windows Phone menu tree... Use the values the other instruction set provided.
    Laura Knotek and a5cent like this.
    12-23-2014 04:22 PM
  8. Guytronic's Avatar
    This happened to me on the T-Mobile network.
    After many retries I went a T-Mobile location and had them move my account to a new SIM.
    Never a problem after this.

    Try turning the phone off.
    Remove the SIM-reinsert.
    See if it works after restarting.
    Laura Knotek and a5cent like this.
    12-23-2014 04:39 PM
  9. Jennifer Sweeney's Avatar
    it has Settings > Cellular + Sim > Sim settings > and then it says SIM name - SIM and Mode Selection > the options are LTE and CDMA or CDMA . that's the only thing it has on that screen

    tried that. didn't work. I was on with sprint chat for 4 hours. didn't work reset the whole thing. lost all my pics etc. for nothing!
    Last edited by Guytronic; 12-23-2014 at 07:25 PM.
    12-23-2014 06:30 PM
  10. Guytronic's Avatar
    tried that.
    Tried what?...new SIM, reinserting SIM...both?
    12-23-2014 07:28 PM
  11. Jennifer Sweeney's Avatar
    12-23-2014 07:50 PM
  12. Guytronic's Avatar
    Wait a minute...

    How much of the internal memory is left on the phone?
    12-23-2014 07:58 PM
  13. Jennifer Sweeney's Avatar
    3.97 GB free
    12-23-2014 08:01 PM
  14. Guytronic's Avatar
    3.97 GB free
    Did the SIM you are using come from another phone?
    12-23-2014 08:05 PM
  15. Jennifer Sweeney's Avatar
    no, its the original from this phone when I bought it. it worked for a year and a half just fine.
    12-23-2014 08:09 PM
  16. Guytronic's Avatar
    I'm kind of thinking your received MMS isn't being moved to the phone's memory for some reason.
    This is why I had to get a new SIM from my carrier.

    Is there another phone handy that you could move your SIM to?
    Laura Knotek likes this.
    12-23-2014 08:31 PM
  17. xrs22's Avatar
    I gotta switch to cellular to send/receive pics on my Icon and 928.
    12-23-2014 08:32 PM
  18. Jennifer Sweeney's Avatar
    ya, I have an old iphone. should I stick it in there?
    12-23-2014 08:37 PM
  19. Guytronic's Avatar
    ya, I have an old iphone. should I stick it in there?
    Is it an old Sprint smartphone?
    12-23-2014 08:38 PM
  20. Jennifer Sweeney's Avatar
    12-23-2014 08:45 PM
  21. Guytronic's Avatar
    Try it.
    12-23-2014 10:40 PM
  22. TonytheEE's Avatar
    I have this same problem. Just switch from cdma and lte to just cdma. You will lose 4g, but get MMS. See if that works.
    Guytronic and RumoredNow like this.
    12-24-2014 05:11 AM
  23. Jennifer Sweeney's Avatar
    TonytheEE is a genius! that worked. changing to CDMA only. holy moly after 5 hours, and 4 agents with Sprint this thread is what restored my sanity!!!! thanks TonytheEE
    Guytronic likes this.
    12-24-2014 12:59 PM
  24. TonytheEE's Avatar
    You're welcome!
    12-24-2014 08:56 PM
  25. dorelse's Avatar
    Does no one read the other threads in this forum? Its literally 3 threads below this one...

    This was documented and solved (albeit with a workaround) like 2 weeks ago now! And for the MODS...an 8XT is ONLY on Sprint...no, its not an 8X, why is that an issue for every person Mod, Ambassador & Writer for WC. They are not the same phone.

    Read this thread for more details...someone will open a new thread on this in a couple days again...ugh.

    12-25-2014 12:09 AM
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