06-27-2011 09:33 AM
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  1. tiny's Avatar
    There seems to be a lot of debate over what is really pretty well documented. I will set this straight in the form of a story.


    The history of Sprints premium data charge:

    Sprint CEO: "There will be no additional fee for 4G data plans - if anything it should cost less, since it costs us less. Mark my words, no premium data charge for 4G phones"

    Sprint Announcement: "Evo 4G now availible, $10 premium data charge because it is 4G"

    Sprint Customers: "CEO said there wouldn't be a charge for 4G"

    Sprint Internally: "Ah! Why did you say that CEO! Now we got to re-word this to not make you look like a lier."

    Sprint Announcement/Customer Service: "The Evo 4G is subject to a premium data fee, not because it is 4G, but because of its fast processor and large screen which allows you to use more media. Our studies show that with the Evo 4G customers will use 35% more data a month."

    Sprint Internally: "You know, our prices are low compared to competitors. Why don't we just throw this fee on all 3G/4G smart phones on new contracts? Sounds great."

    Sprint Announcement: "Going forward all new contracts with 3G/4G smartphones require a premium data plan of $10. Furthermore we are getting rid of tons of benefits we use to give our long time customers."
    06-05-2011 02:35 PM
  2. Duvi's Avatar
    Honestly, who cares if they did say it was 4G and now they say it's not. Btw, they never said it was a 4G fee. They always said it was for the additional features that would be used more. They EVO 4G brought a front facing camera and a larger screen that definitely used more data when loading up apps and web pages.

    You all complain because Sprint added a $10 fee? C'mon! I'm paying for 4 lines, all with data plans on my AT&T account and if I did on Sprint, even with the $10 fee, it would be hundreds in savings per year. My Sprint line doesn't have this fee and I've had the Pre since day 1 and never changed it. If I change my primary line on AT&T, I have to go with a 2GB cap vs. unlimited that I have right now. Yet, you all are complaining about paying less for unlimited when I pay more for limited?

    Where are they gonna get the money to put up new towers and/or roaming agreements? Where will they get the money for phone exclusives? Most sprint customers already cry about not getting all the best devices like AT&T & Verizon. You want everything, but want to pay nothing extra. In America, it doesn't work that way.

    I have no issues with the fee from Sprint, no matter what it's for and will gladly pay it! $10 is reasonable for what you get on Sprint. Free Navigation which they charge for on both AT&T and Verizon. ESPN Mobile or whatever they have now for football!
    06-05-2011 09:58 PM
  3. canesfan625's Avatar
    There seems to be a lot of debate over what is really pretty well documented. I will set this straight in the form of a story.


    The history of Sprints premium data charge:

    Sprint CEO: "There will be no additional fee for 4G data plans - if anything it should cost less, since it costs us less. Mark my words, no premium data charge for 4G phones"

    Sprint Announcement: "Evo 4G now availible, $10 premium data charge because it is 4G"

    Sprint Customers: "CEO said there wouldn't be a charge for 4G"

    Sprint Internally: "Ah! Why did you say that CEO! Now we got to re-word this to not make you look like a lier."

    Sprint Announcement/Customer Service: "The Evo 4G is subject to a premium data fee, not because it is 4G, but because of its fast processor and large screen which allows you to use more media. Our studies show that with the Evo 4G customers will use 35% more data a month."

    Sprint Internally: "You know, our prices are low compared to competitors. Why don't we just throw this fee on all 3G/4G smart phones on new contracts? Sounds great."

    Sprint Announcement: "Going forward all new contracts with 3G/4G smartphones require a premium data plan of $10. Furthermore we are getting rid of tons of benefits we use to give our long time customers."
    Who are you quoting?
    06-06-2011 12:25 AM
  4. Duvi's Avatar
    Who are you quoting?
    someone named Sprint CEO. lol. That's a weird first and last name though.
    06-06-2011 12:32 AM
  5. tiny's Avatar
    Who are you quoting?
    I was just giving a replay of pretty much what happened. I've been following this pretty religiously, and this is how I remember it.

    That having been said, I don't really care. Sucks for some people, but I pay $40 a month to have an HTC Arrive with:

    500 anytime
    Unlimited mobile to mobile
    Unlimited Nights/Weekends
    Unlimited Text
    Unlimited Data
    + More

    So I'm not complaining, but just telling it as I remember it.
    06-06-2011 01:25 AM
  6. canesfan625's Avatar
    I was just giving a replay of pretty much what happened. I've been following this pretty religiously, and this is how I remember it.

    That having been said, I don't really care. Sucks for some people, but I pay $40 a month to have an HTC Arrive with:

    500 anytime
    Unlimited mobile to mobile
    Unlimited Nights/Weekends
    Unlimited Text
    Unlimited Data
    + More

    So I'm not complaining, but just telling it as I remember it.
    Great. So why are people still calling it a charge/fee for 4g? I don't see how anyone could whine about this 10 dollar add on but not complain about what ATT is doing with their plans either. esp the iPhone
    06-06-2011 10:49 AM
  7. tiny's Avatar
    Great. So why are people still calling it a charge/fee for 4g? I don't see how anyone could whine about this 10 dollar add on but not complain about what ATT is doing with their plans either. esp the iPhone
    Well it does get a little deeper.

    See, for example, on Sero if I want to add a 4G device, the price goes up another $10/month, so people still could technically argue that there is a $10 4G premium.

    But the reason why people are saying it is really mostly Sprint's fault. They weren't sure what they wanted to call it and what phones it would apply to - they just knew they wanted to start charging lots of new customers more money. Sprint has several times changed the terms of that 4G charge and who/what it applies to. So they are the ones that made it confusing.

    So I understand why people are saying it, but this is really an issue of 6months to a year ago. Nothing has really changed in the past while, and so there isn't really much to discuss at this point.
    06-06-2011 12:12 PM
  8. Rhody#WP's Avatar
    Well it does get a little deeper.

    See, for example, on Sero if I want to add a 4G device, the price goes up another $10/month, so people still could technically argue that there is a $10 4G premium.

    But the reason why people are saying it is really mostly Sprint's fault. They weren't sure what they wanted to call it and what phones it would apply to - they just knew they wanted to start charging lots of new customers more money. Sprint has several times changed the terms of that 4G charge and who/what it applies to. So they are the ones that made it confusing.

    So I understand why people are saying it, but this is really an issue of 6months to a year ago. Nothing has really changed in the past while, and so there isn't really much to discuss at this point.
    You're right that Sprint made it confusing. I went from a Palm Pixi to an Evo, and they told me I had to pay $10/month for 4G and visual voicemail. I was fine with that. Then, I went back to the Palm Pixi and they told me I had to pay $10/month for "premium data."

    The other reason Sprint makes it confusing is they say the "everything data" plans have "unlimited data." Then they charge you $10/month more for "premium data." If "everything data" and "unlimited data" don't include "premium data," then they're neither "everything" nor "unlimited."

    I don't know what AT&T calls their plans, but I know Sprint is misleading with the names of their plans.
    06-06-2011 02:24 PM
  9. oldpueblo's Avatar
    This is bait and switch, pure and simple. Where on all of their commercials does it list the cost of how amazing the smartphone plans are and then say "But also another $10 fee per device!" Unless I missed it, it doesn't. If you go to Sprint.com, add a plan, then choose a device (still doesn't show the fee), THEN you move forward only then does it force the fee. They need to just roll it into the cost and be done, the way they did it just leaves a bitter taste and looks underhanded. It's essentially false advertising.
    Last edited by oldpueblo; 06-06-2011 at 06:35 PM.
    06-06-2011 06:26 PM
  10. disposed's Avatar
    This is bait and switch, pure and simple. Where on all of their commercials does it list the cost of how amazing the smartphone plans are and then say "But also another $10 fee per device!" Unless I missed it, it doesn't. If you go to Sprint.com, add a plan, then choose a device (still doesn't show the fee), THEN you move forward only then does it force the fee. They need to just roll it into the cost and be done, the way they did it just leaves a bitter taste and looks underhanded. It's essentially false advertising.
    When you choose your plan this is shown at the bottom.

    Next, you'll pick service add-ons for each device. If you picked a smartphone, our $10 Premium Data add-on charge will apply.
    Its not false advertising. You cannot pick a plan without being warned about the fee.
    06-06-2011 07:23 PM
  11. Duvi's Avatar
    There is a difference between Sprint saying it was a 4G charge and reps saying it. Sprint has never said it. I get misled by a lot of AT&T reps and I know it because I worked as a manager for them. It's an add-on fee when you change equipment because they don't want you being able to get out of your contract. So for new new activation/upgrade, the $10 fee will be added.
    SolarPlexus likes this.
    06-06-2011 08:29 PM
  12. oldpueblo's Avatar
    When you choose your plan this is shown at the bottom.



    Its not false advertising. You cannot pick a plan without being warned about the fee.
    Fair enough, however of all the phones listed after I choose the unlimited plan which of them is NOT a 3G phone where I wouldn't have to pay the fee? I didn't go through them all but it seems to me if the vast majority of devices are 3G then just bundle it into the price. Or have a separate plan altogether for smartphones since it's ridiculous to pay for unlimited data on all lines in a family plan when some phones are basic (as in my case). Basically there seem to be plenty of ways this could've been done better.
    06-06-2011 10:49 PM
  13. disposed's Avatar
    Fair enough, however of all the phones listed after I choose the unlimited plan which of them is NOT a 3G phone where I wouldn't have to pay the fee? I didn't go through them all but it seems to me if the vast majority of devices are 3G then just bundle it into the price. Or have a separate plan altogether for smartphones since it's ridiculous to pay for unlimited data on all lines in a family plan when some phones are basic (as in my case). Basically there seem to be plenty of ways this could've been done better.
    Like has been explained, its not a 4g fee so finding a 3g phone wont help you. Its a smartphone fee, so if you pick a smartphone, 3g or not you WILL get the fee, period.

    There is absolutely NO reason you cannot get the "everything messaging" family plan and add the unlimited data to the line or lines you need.

    It would seem to me you are creating issues that dont really exist and have not really done your homework on this yet argue anyway. Pretty much everything you have said has been wrong. I dont mean to sound harsh but you really dont seem like you have looked into this at all.
    06-07-2011 12:48 AM
  14. oldpueblo's Avatar
    Like has been explained, its not a 4g fee so finding a 3g phone wont help you. Its a smartphone fee, so if you pick a smartphone, 3g or not you WILL get the fee, period.

    There is absolutely NO reason you cannot get the "everything messaging" family plan and add the unlimited data to the line or lines you need.

    It would seem to me you are creating issues that dont really exist and have not really done your homework on this yet argue anyway. Pretty much everything you have said has been wrong. I dont mean to sound harsh but you really dont seem like you have looked into this at all.
    My bad, I meant 3G as in "smartphone". But see this is the point, it's not obvious till you get near the end. Not until you choose a device (is this one I don't know!?!? -Joe Average) only then does it show you have the added fee.

    There is a reason to not get the everything messaging, it's because three of the four lines ARE smartphones. But I'm still paying for unlimited data on a line with a basic phone. Also try selecting everything messaging and then look at phone selection, there are no smartphones to choose from. The point is the plans need some streamlining, and they can start with rolling that annoying fee in or making them more modular. Instead of charging me $19.99 for each additional line, how about you ask me what kind of line it is and set the price accordingly? Everything altogether is nice, but it also means you might be paying for more than you need as I am. Don't get me wrong, it's still cheaper than Verizon. But it's still nonsensical.
    06-07-2011 05:21 AM
  15. Rhody#WP's Avatar
    My bad, I meant 3G as in "smartphone". But see this is the point, it's not obvious till you get near the end. Not until you choose a device (is this one I don't know!?!? -Joe Average) only then does it show you have the added fee.

    There is a reason to not get the everything messaging, it's because three of the four lines ARE smartphones. But I'm still paying for unlimited data on a line with a basic phone. Also try selecting everything messaging and then look at phone selection, there are no smartphones to choose from. The point is the plans need some streamlining, and they can start with rolling that annoying fee in or making them more modular. Instead of charging me $19.99 for each additional line, how about you ask me what kind of line it is and set the price accordingly? Everything altogether is nice, but it also means you might be paying for more than you need as I am. Don't get me wrong, it's still cheaper than Verizon. But it's still nonsensical.
    That's a good way of looking at it. They should have an "everything feature phone" plan and an "everything smart phone" plan.
    06-07-2011 08:30 AM
  16. canesfan625's Avatar
    The other reason Sprint makes it confusing is they say the "everything data" plans have "unlimited data." Then they charge you $10/month more for "premium data." If "everything data" and "unlimited data" don't include "premium data," then they're neither "everything" nor "unlimited."
    "everything data" is a plan "premium data" is an add on. They are not one in the same. If I have a phone that is not a smart phone and want unlimited data I get that plan. If I have a smart phone and want unlimited data then I have to get that plan and the premium add on. Why are we still going in circles about their plans not being unlimited? do you even have sprint?

    This is not confusing...

    I don't know what AT&T calls their plans, but I know Sprint is misleading with the names of their plans.[/QUOTE]

    How else can we explain to people that sprints data plans are unlimited. No hard cap and no soft cap.
    06-07-2011 09:10 PM
  17. starblade876's Avatar
    "everything data" is a plan "premium data" is an add on. They are not one in the same. If I have a phone that is not a smart phone and want unlimited data I get that plan. If I have a smart phone and want unlimited data then I have to get that plan and the premium add on. Why are we still going in circles about their plans not being unlimited? do you even have sprint?

    This is not confusing...

    How else can we explain to people that sprints data plans are unlimited. No hard cap and no soft cap.
    You're apparently confused. People aren't arguing whether it's unlimited or that Sprint is still priced better than others. There's no problem paying the extra $10. The argument is in the name.

    If you have a plan called "Simply Everything," it should be simple and include everything for whoever gets the plan. When you start adding things, it becomes less simple and doesn't include everything if you can't get the plan without an extra add-on. For example, would it be simpler to ask you for the square root of 64 times 6 plus 3 minus 50 hamburgers or to ask you for 1 hambuger?

    Separate the plans and call them Simply Everything Smart and Simply Everything Feature or something and include the $10 in the plan for smartphones and not for feature phones. In other words, Everything Feature = $99.99 and Everything Smart = $109.99 (not $99.99 + $10). SIMPLE.
    Rhody#WP likes this.
    06-08-2011 12:42 AM
  18. canesfan625's Avatar
    You're apparently confused. People aren't arguing whether it's unlimited or that Sprint is still priced better than others. There's no problem paying the extra $10. The argument is in the name.

    If you have a plan called "Simply Everything," it should be simple and include everything for whoever gets the plan. When you start adding things, it becomes less simple and doesn't include everything if you can't get the plan without an extra add-on. For example, would it be simpler to ask you for the square root of 64 times 6 plus 3 minus 50 hamburgers or to ask you for 1 hambuger?

    Separate the plans and call them Simply Everything Smart and Simply Everything Feature or something and include the $10 in the plan for smartphones and not for feature phones. In other words, Everything Feature = $99.99 and Everything Smart = $109.99 (not $99.99 + $10). SIMPLE.
    I can quote you multiple posts in this thread of someone rambling about it not being unlimited.

    as for the "everything feature" and "everything smart" that's more confusing right off the bat. Whats the difference between "feature" and "smart"? I imagine most people are automatically going to equate smart phones as being feature phones. If they thought about it long enough they could probably find a way to fork the plan that would make sense. If anything they should just call it everything unlimited/data smart phone.
    06-08-2011 12:17 PM
  19. Rhody#WP's Avatar
    I can quote you multiple posts in this thread of someone rambling about it not being unlimited.
    Nobody is saying that it is not "uncapped." That's the word they should use. The word "unlimited" has a much broader meaning. Any way they limit the way in which you receive data is a limit, not just the amount of data you receive.

    If an ice cream store advertised "unlimited ice cream for $1" and then when you got there they told you that you can have unlimited ice cream... but you can only have vanilla and you have to eat it with chop sticks, well, that's a limit (actually two), isn't it? And if they charged another $1 if you want to eat it with a spoon, was it really unlimited in the first place? Any reasonable person would feel like he was mislead.

    as for the "everything feature" and "everything smart" that's more confusing right off the bat. Whats the difference between "feature" and "smart"? I imagine most people are automatically going to equate smart phones as being feature phones. If they thought about it long enough they could probably find a way to fork the plan that would make sense. If anything they should just call it everything unlimited/data smart phone.
    I think the distinction between feature phone and smart phone is clearer than the distinction between "premium" data and non-premium data. Anyway, it looks like you get the point. They could call it "everything unlimited for feature phones" and "everything unlimited for smart phones" and people would know what they're buying.

    Paying one price for "unlimited data" and then paying extra for some "premium data" that's not included in "unlimited data" is inherently wrong and confusing.
    06-08-2011 01:30 PM
  20. Duvi's Avatar
    What would you call the family plans? Family Everything Feature, Family Everything Smartphone and Family Everything Mixed? If they change the individual plans, they'd have to change the family plans.

    How hard is it to just say it's a premium data add on? The phone does more and it requires the $10 charge? Those saying that it should be split are in the minority, because most customers do not think that way and would get more people confused if they split the plans.
    06-09-2011 12:11 AM
  21. oldpueblo's Avatar
    Family plans share lines, why can't you add different types of lines? Smartphone line, feature line, the plan otherwise is priced the same. Currently it's 19.99 for a second smartphone line, why can't it be only $10-$15 for a feature phone line? (Verizon's additional lines are only $10 for feature phones last I checked)
    06-09-2011 02:07 AM
  22. Rhody#WP's Avatar
    What would you call the family plans? Family Everything Feature, Family Everything Smartphone and Family Everything Mixed? If they change the individual plans, they'd have to change the family plans.

    How hard is it to just say it's a premium data add on? The phone does more and it requires the $10 charge? Those saying that it should be split are in the minority, because most customers do not think that way and would get more people confused if they split the plans.
    I guess I just don't understand this thinking. It's not an add-on, is it? What are they adding on?
    06-09-2011 09:18 AM
  23. Duvi's Avatar
    I guess I just don't understand this thinking. It's not an add-on, is it? What are they adding on?
    front facing camera for video calls, faster data, capacity to send larger files (5mp/8mp pics, 3D video, 720p/1080p video) and a lot of other things.
    06-11-2011 12:07 PM
  24. Rhody#WP's Avatar
    front facing camera for video calls, faster data, capacity to send larger files (5mp/8mp pics, 3D video, 720p/1080p video) and a lot of other things.
    The device gives you that, not the plan.
    06-11-2011 05:53 PM
  25. canesfan625's Avatar
    I guess I just don't understand this thinking. It's not an add-on, is it? What are they adding on?
    Well, it is an add on by definition of add on. It's even a supplement AND additional charge.
    06-12-2011 12:07 AM
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