1. AllyKat15's Avatar
    So I was using my phone yesterday, and locked it, but when I unlocked it the screen was black. I can hear the noises the lock and unlock button makes, I can hear the camera, everything is fine, except the screen went black! If anyone could help, that would be amazing!
    07-06-2013 10:13 AM
  2. iknowsingh's Avatar
    Sounds like the backlight for the LCD went dead. Not much you could do... if you're a Sprinter (like me) and you have insurance, go to a local Sprint store and have them put in for a replacement. If your phone has no liquid or physical damage and it seems to just be a faulty backlight, it will be free and will arrive in 3-4 business days. That could tide you over until the new WP8 devices are released on Sprint in the coming weeks. If you also have an older Sprint phone laying around, you could just have your service swapped to that phone until you're ready to upgrade. Otherwise, there's not much else you could do.


    If you DON'T have insurance then you'd have to pay $50 for that replacement. Even if you do have insurance and if liquid or physical damage is found (other than your backlight issue), you'll have to make an Asurion claim. There will be a deductible for that, even if you have insurance.

    If you'd rather just upgrade now and not wait for a new WP8, that's your only other option.
    07-06-2013 10:31 PM
  3. ratsttam's Avatar
    Before you take any drastic action, take the battery out, wait a few, and try again. Sometimes weird things happen, and I've had the same happen on various phones as they aged.
    07-07-2013 11:24 PM

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