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  1. sos710m's Avatar
    Since Thursday when I updated to the newest post mango update, my phone can't connect to any WiFi connection. I thought it was my router at first, but I'm not connecting anywhere. I power cycled the phone with the WiFi turned off and on, and I've reentered my WiFi passwords. I don't wanna master reset, but might that help? Im afraid the updated screwed up my phone.
    11-19-2011 09:17 AM
  2. palandri's Avatar
    Try taking the battery out, wait 5 minutes and then put it back in.
    11-19-2011 09:24 AM
  3. 1jaxstate1's Avatar
    Airplane mode. Switch it on and off.

    Sent from my SGH-i917 using Board Express
    11-19-2011 10:31 AM
  4. sos710m's Avatar
    Ok, I've tried both and neither helped. :-/ off to do a master reset. It better help.

    Nope, that didn't work. Bah.
    Last edited by sos710m; 11-19-2011 at 12:27 PM.
    11-19-2011 11:01 AM
  5. rabit1's Avatar
    I haven't received the update yet, but I read somewhere the new update won't connect to a higher wifi channel number.

    Try changing your router channel to something else... Try lower channel number such as 1

    And some also said that new update will change your MAC address, so make sure you don't have MAC address filtering in your router wifi setting.. Or change the MAC filter setting.

    As I said I haven't got the update, so I can't confirm about this. Sorry if I'm mistaken.
    11-19-2011 08:40 PM
  6. jimski's Avatar
    Yep. Several bloggers were on Channel 13 and couldn't connect, as the channel was removed. Changing the channel, or setting to auto might just do it. Also read about the MAC address changing, but not confirmed. Being on AT&T I know I have a long wait for an update. Nokias will probably get here first.

    Sent from my HTC Surround using Board Express
    11-19-2011 09:22 PM
  7. sos710m's Avatar
    Hmm. I wonder what our router setting is? I called HTC and he told me it was the first he'd heard of this issue and after deleting my network and adding it back he suggested I restore to the previous restore point. My WiFi works again side that. I don't need tethering so this update wasn't a big deal. Hopefully they figure out what is going on before the next update.
    11-20-2011 03:02 PM
  8. LinT's Avatar
    i had the exact same problem! I tried changing channels as well as other wifi settings. I was just getting ready to reformat the phone when i decided to delete the wifi network from the phone and reconnect it. Ever since then its been perfect!!
    11-21-2011 08:52 AM
  9. Cluelessjedi's Avatar
    I had the same problem, tried everything, my problem remains though. i had already formatted my phone, since format i could not connect to my friends wifi, all others are fine, just that one wont work. channnels were fiddled with etc, but still nothing
    11-21-2011 02:52 PM
  10. sos710m's Avatar
    The tech asked me to delete the network, but the phone refused to let me. I would long touch on the network name and it wouldn't bring up the option :-/ I suppose I will update and try again.
    11-21-2011 07:17 PM
  11. LinT's Avatar
    OK, i was wrong. I am still having the same problems. Its getting really annoying now!! Did a master reset fix it for anybody??
    11-22-2011 08:10 AM
  12. blackhawk7188's Avatar
    What security are you using? WPA is the safest. I have had issues with WEP so I changed it. It should connect to the network if it is open.

    Another suggestion, remove battery and hold in the power button for about a minute. I used to do this on my laptop when it refused to connect. Removes the residual volage on the board. It worked for me when I go to work sometimes when it doesnt want to connect to my work wifi.
    11-22-2011 12:16 PM
  13. Cluelessjedi's Avatar
    My problem is that it simply won't see the network, won't pick it up. Even though I asked really nicely -_-
    11-22-2011 05:36 PM
  14. sos710m's Avatar
    I can see networks, it just won't connect to them. Any of them, McDonald's, my gym, my mac filtered home network. Nowhere. I master reset with no change. I am only on WiFi now bc I undid the update. :-/
    11-22-2011 06:36 PM
  15. LinT's Avatar
    your issue might be a little different then mine. My phone will connect the first time but after a few minutes idle, it wont connect anymore (or even use cell data). However, once again I may have it fixed! I changed the security on my home router and now it "seems" to be working. This is the first morning ive woken up to emails!!
    sos710m likes this.
    11-23-2011 06:53 AM
  16. jeff4L's Avatar
    Yep. Several bloggers were on Channel 13 and couldn't connect, as the channel was removed. Changing the channel, or setting to auto might just do it. Also read about the MAC address changing, but not confirmed. Being on AT&T I know I have a long wait for an update. Nokias will probably get here first.

    Sent from my HTC Surround using Board Express
    Could security type be another factor? Because my school has a WPA2 Enterprise network and I always connect to that. But now, it won't let me connect to it. I have to connect through the open network.
    11-24-2011 02:31 AM
  17. LinT's Avatar
    nope, that wasnt it. Its still just randomly not connecting. Its REALLY starting to get on my nerves too!! Is there anyway to back off the update? Did a full phone master reset help for anyone?
    11-29-2011 05:43 AM
  18. sos710m's Avatar
    Go back to the computer you updated on and in the update setting in Zune you have the option to restore to the point just previous to the new update. That is what I did. The phone and Zune keep reminding me to update now, but it's only a minor annoyance.
    11-29-2011 04:20 PM
  19. LinT's Avatar
    Unfortunately i ran the update form a "non-primary" computer. I seem to remember it telling me that it would not make a backup if i continued. I guess i learned something today...
    11-30-2011 07:47 AM
  20. sos710m's Avatar
    I did the same. My primary computer was reformatted and didn't have Zune on it anymore. I did the update on my other desktop. You just have to go back to that computer...the backup should be there.
    11-30-2011 12:41 PM
  21. LinT's Avatar
    i just went back to tmobile. They are shipping me out another phone. Now I'll have to decide if i run the update again ;)
    11-30-2011 07:27 PM
  22. sos710m's Avatar
    Oh man. So they think it is enough of an issue for you to get a new phone?! Wow. They told me I had to deal with HTC. I got my phone for free from BuzzAgent so they would warranty mine like that anyway, though.
    11-30-2011 10:29 PM
  23. LinT's Avatar
    I "told" t mobile that I called HTC and that HTC said it was a hardware issue. There is no way that Tmobile could trouble shoot a FW issue. I told them since the phone was only 1 month old, I wasnt going to pay the $25 exchange fee. They agreed. New phone will be here monday.
    12-02-2011 09:18 AM
  24. sos710m's Avatar
    Now since mobile is pushing an update for the hd7, does this mean I have to do the HTC update also? Does anyone know if the tmo update might fix the WiFi issue I was having??
    12-06-2011 07:18 PM
  25. LinT's Avatar
    it fixes the MAC address issue for sure. I dont know about the wifi prob though
    sos710m likes this.
    12-08-2011 10:52 PM
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