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09-28-2015 04:37 PM
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  1. Adrynalyne's Avatar
    It's an OS issue.

    It happens during network transitions in fringe areas. The power fluctuations caused by it trying to latch onto LTE and failing cause the OS to sometimes crash.

    I've had a reboot and I saw how it unfolded. Android used to have this issue, so it can be fixed by software.
    09-12-2014 09:51 AM
  2. vzwdj's Avatar
    Has anyone had any issues with Data connection not reconnecting after being in an area without service? This has happened to me multiple times and only fix was to restart the phone...anyone else have this?
    09-12-2014 12:06 PM
  3. scotiez's Avatar
    I don't think my problem was network or data connections. I have narrowed it down to a software bug of why my phone was rebooting every hour to 1 1/2 hours. 1st I went to the Verizon store last night and they did nothing for me since I had my phone for over 14 days. They told me they could warranty it and have one sent to me instead of just giving me a new one right there, and its not guaranteed that I would get a new one. So I told them to forget it and i'll look for another solution even if I have to purchase one out right.
    After I got home from Verizon I searched on the internet again and read many threads on the HTC One m8 rebooting. I have gone into setting and turned off every app that can run in the background EXCEPT for Cortana and my Calendars app. Then I left open the Calendar and Music app instead of closing them. This seems to have done the trick. By leaving the app open the phone things I am still using that app instead of sitting idol which is when my phone was rebooting. My phone has now been running for over 17 hours without a reboot. I will slowly turn the apps on to run in the background so I can find out which app was causing trouble. I am sure over time there will be a software update but till now I think I solved my problem.
    09-20-2014 12:16 PM
  4. ShannyMan's Avatar
    I too have been experiencing this issue very badly. Already swapped out the phone at Verizon, tried installing a bare minimum complement of apps and it still happens. Even with ALL apps set to not run in the background. I tried the trick mentioned in previous posts, regarding keeping apps open in the background. It didn't work for me.
    Along with the reboots, the device is also doubling as a pocket heater. Until the battery drains at least. Rebooting and wiping didn't fix that either. It seems to stop once I put the device in airplane mode though, so I think I've narrowed down my issues to either the cellular antenna, or WiFi.
    09-20-2014 12:43 PM
  5. scotiez's Avatar
    I've now been over 24 hours without a reboot. Some say its the bing weather app, but I'm not sure. I did turn that app off though so it doesn't run in the background. Some also say there phone gets hot. Mine never did, just kept rebooting every hour. I thought it was really strange having the phone for o3 weeks then out of the blue started rebooting, every time it rebooted it was sitting idol, except one time I was playing music. Anyway I am going to let it go like this till tomorrow morning and if still no reboot i'll start turning things on to see what happens.
    09-20-2014 07:56 PM
  6. anon(5383410)'s Avatar
    Mine isn't rebooting
    09-21-2014 10:32 AM
  7. Jimmie Lee's Avatar
    My 14 days ended yesterday, but planned on keeping my M8 anyway. However, mine did start the rebooting thing, recently. I turn my phone off when I go to bed. One night, I did, set it aside and laid on my pillow. Then, I saw the light come on, as the phone was rebooting. At first, I wondered if I had held the power button too long, causing it to reboot, but I don't think I did. Then, yesterday, I plugged it up to recharge after I let it die completely. I didn't use the usb cable that came with the phone. I used a different one. As soon as the phone came on after I plugged it in, I started to play music on it, then it rebooted again. I did this, at least, three more times and it kept rebooting as soon as I started to play a song. Then, I decided to use the usb charger cable that came with the phone, and it didn't reboot after that. Other than those two incidents, my phone does not reboot at all throughout the day when I am using it or when I just have it sitting around somewhere not being used.
    Last edited by Jimmie Lee; 09-21-2014 at 03:04 PM.
    09-21-2014 02:49 PM
  8. ShannyMan's Avatar
    A friend of mine pointed me to an app I didn't know existed: Field Medic. I've been running that all day. So far, no issues have arisen but if they do again, I should be able to capture some additional details. I don't have enough posts to share the link, but it's worth looking for.
    09-21-2014 07:56 PM
  9. bajabenedik's Avatar
    I'm on my fourth HTC One M8 Windows Phone in one month with each having the same random rebooting problem. I haven't found any rhyme or reason behind the reboots. Some of the things I've tried so far with no luck in fixing the reboot problems follow:
    - Hard reset on each phone
    - Hard reset without installing any additional software
    - Formatting my SD card
    - Removing my SD card
    - Keeping an application open in the background
    Like I said I've tried all of the above and each phone continues to randomly reboot. I've talked to Verizon more times than I care to remember and they said they've opened up a trouble ticket with HTC. I'm actually on the phone with Verizon and HTC at the same time with them trying to figure out what is causing this issue. I will update as I find out more.
    09-22-2014 05:07 PM
  10. Dewg's Avatar
    The only suggestion I have is, uninstall Skype. And keep Messaging open in the background.
    09-22-2014 11:57 PM
  11. Jimmie Lee's Avatar
    Has doing this worked for you?
    09-23-2014 06:10 AM
  12. c0wb0ycliche's Avatar
    I haven't had it happen in awhile now, have Skype installed and haven't done anything special. Stopped using case most of the time as well. Who knows lol.
    09-23-2014 06:30 AM
  13. Noremacam's Avatar
    Hello all, I have another theory(though I don't own this phone yet, but tomorrow :-D). If it's happening while sitting in your pocket, or while charging, then it might help to look at what the phone does while idle, like syncing accounts. So maybe we should look at what kinds of accounts we're syncing: gmail, outlook, contacts, calendar, etc. Maybe some users have special characters in some calendar event that it can't handle, or special characters contact name/fields. Maybe something chokes it up during sync services that it wasn't expecting.
    09-23-2014 06:59 AM
  14. ShannyMan's Avatar
    After collecting a ton of Field Medic data, I've learned that I don't know how to interpret the reports! But the problem seems to appear and disappear upon the installation and uninstallation of the Bing Weather app, as someone else has also mentioned. When the app is installed, it also stopped happening when the phone is in airplane mode (likely a check for internet connection prevents the app from doing anything else).
    If anyone has experience reading those Field Medic/Performance reports, I would be very interested in learning. Thanks.
    09-23-2014 11:45 AM
  15. cbreze's Avatar
    I've yet to have a reboot and don't use Bing weather sooo.......be damned I ever use it now
    09-23-2014 06:10 PM
  16. Jimmie Lee's Avatar
    I've yet to have a reboot and don't use Bing weather sooo.......be damned I ever use it now��
    I've had it installed. I'm going to uninstall it for a few days and see what happens.
    09-23-2014 06:57 PM
  17. cbreze's Avatar
    I've had it installed. I'm going to uninstall it for a few days and see what happens.
    Cool please keep us posted. Maybe do a soft reset to clean out all remaining BW crumbs?
    09-23-2014 07:16 PM
  18. Jimmie Lee's Avatar
    Cool please keep us posted. Maybe do a soft reset to clean out all remaining BW crumbs?
    I don't know how to do a soft reset. Nor do I know what all will be affected by it. BW crumbs?:)
    09-23-2014 07:18 PM
  19. cbreze's Avatar
    I don't know how to do a soft reset. Nor do I know what all will be affected by it. BW crumbs?:)
    Vol down and power, press together till the screen goes dark and vibrates. BW = Bing weather.
    A soft reset is a step above a simple reboot. If your phone is running fine you wont notice any difference as it doesn't delete anything, not like a hard reset which deletes you back to factory fresh settings. I usually do a soft reset if I'm unfortunate enough to have some app issue after I've removed the offending app. Generally I do it a couple of times a month on average anyway. Just a way to houseclean. I also reboot each morning as part of starting my day. I never have issues with my phones either so maybe I'm onto something.
    09-23-2014 07:38 PM
  20. bajabenedik's Avatar
    So I talked to HTC today about this issue and they said they have nothing on record of this problem. They gave me three options of trying to get this fixed and each option has me paying out of my own pocket to ship it to them where they will fix the problem and send the phone back to me. I told them I was not keen paying out of my own pocket for shipping to have them fix their phone which is buggy. Not sure how I'm going to proceed at this point. Does anybody know when the Nokia Lumia Icon phone will be getting the WP8.1 update?
    09-23-2014 07:53 PM
  21. cbreze's Avatar
    So I talked to HTC today about this issue and they said they have nothing on record of this problem. They gave me three options of trying to get this fixed and each option has me paying out of my own pocket to ship it to them where they will fix the problem and send the phone back to me. I told them I was not keen paying out of my own pocket for shipping to have them fix their phone which is buggy. Not sure how I'm going to proceed at this point. Does anybody know when the Nokia Lumia Icon phone will be getting the WP8.1 update?
    Since it would seem a lot more M8 owners do not have this issue than have it , it makes one wonder if its not software related and by that I mean some software that was installed after the phone was fired up for the first time. If I were having this problem I'd be looking at apps or anything else I've installed since I got it. I'd probably just do a hard reset and use the phone bare bones without anything outside installed at all. Some are saying Bing Weather could be an issue, I'd uninstall that one first. SD card? Another thing to consider. Bad Sim? Try a new one, free at Verizon. Lots can be done before giving up. Don't wait on the icon for the official 8.1 as you could be waiting quite awhile from the looks of things. Maybe it was a bad batch from HTC and theres no fixing it, who knows for sure? But HTC wont admit to anything that is for sure. If you've already tried the hard reset then you've done a lot to try a fix, if not try it, can't hurt. BTW, if you take it in to a Verizon store and tell them about it they'd probably say hard reset also. Good Luck
    09-23-2014 08:13 PM
  22. bajabenedik's Avatar
    Since it would seem a lot more M8 owners do not have this issue than have it , it makes one wonder if its not software related and by that I mean some software that was installed after the phone was fired up for the first time. If I were having this problem I'd be looking at apps or anything else I've installed since I got it. I'd probably just do a hard reset and use the phone bare bones without anything outside installed at all. Some are saying Bing Weather could be an issue, I'd uninstall that one first. SD card? Another thing to consider. Bad Sim? Try a new one, free at Verizon. Lots can be done before giving up. Don't wait on the icon for the official 8.1 as you could be waiting quite awhile from the looks of things. Maybe it was a bad batch from HTC and theres no fixing it, who knows for sure? But HTC wont admit to anything that is for sure. If you've already tried the hard reset then you've done a lot to try a fix, if not try it, can't hurt. BTW, if you take it in to a Verizon store and tell them about it they'd probably say hard reset also. Good Luck
    I've already done everything you've suggested. The one thing I'm trying now is to leave the messaging app open in the background to see if the random reboots quit. I've talked to Verizon more times than I care to remember and they know I've tried several hard resets to no avail. They are as stumped as I am.
    09-23-2014 08:33 PM
  23. Futra Hurairah Salleh's Avatar
    Oh, wow. Frequent reboot issues? Just as I was eyeing on this phone to somewhat play with before (hopefully not) replacing my 1020. I really do hope the future unlocked international version will solve this issue.
    09-23-2014 08:33 PM
  24. scotiez's Avatar
    Mine has not rebooted in over 4 days now. The only thing I have done is turned all my apps off so they don't run in the back ground. I only have Cortana, Music, and my Calendar apps running in the background. Plus I leave open my calendar and music app. I have not used the Bing weather app since I turned it off from running in the background. I have been getting my weather from NOAA over internet explorer. I have that pinned to my start screen. I am not sure if the weather app was the one causing the reboot but I didn't like that app anyway. Most of the time it was very inaccurate and didn't update the tile like it should.
    09-23-2014 08:37 PM
  25. dby2011's Avatar
    Wonder if the new developer update that came out today for 8.1.1. helps the reboot issue. They said it was for HTC phones.
    09-24-2014 02:20 PM
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