The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
01-27-2017 09:12 AM
80 1234
tools
  1. Chubbynaga's Avatar
    I contacted HTC support. They asked me to reset the battery contacts by doing the following:

    "We're going to reset the battery charging logic on the device. This essentially resets the way the phone and battery communicate, and can help resolve issues like this. To get started, make sure the phone has been charging for the last at least 10 minutes with no interruption and with the phone off. If so, make sure the phone is plugged in and turned completely off. Then you will press and hold the Volume Up, Volume Down, and the Power buttons for a full two minutes. Makes sure all 3 are held in the entire time. Once finished, let go and see if it powers up on it's own. If not, go ahead and attempt to manually start it back up with the power button.

    After doing so, please charge the phone fully and run the phone a couple of hours to see if it improves, if the issue persist, please do not hesitate in get in touch with us."

    After that, I used it for a few days and overheating issue came back. Called HTC today and they will replace my phone. Hopefully its a phone defect. I am on Verizon, btw.
    02-02-2015 03:37 PM
  2. Adrynalyne's Avatar
    I contacted HTC support. They asked me to reset the battery contacts by doing the following:

    "We're going to reset the battery charging logic on the device. This essentially resets the way the phone and battery communicate, and can help resolve issues like this. To get started, make sure the phone has been charging for the last at least 10 minutes with no interruption and with the phone off. If so, make sure the phone is plugged in and turned completely off. Then you will press and hold the Volume Up, Volume Down, and the Power buttons for a full two minutes. Makes sure all 3 are held in the entire time. Once finished, let go and see if it powers up on it's own. If not, go ahead and attempt to manually start it back up with the power button.

    After doing so, please charge the phone fully and run the phone a couple of hours to see if it improves, if the issue persist, please do not hesitate in get in touch with us."

    After that, I used it for a few days and overheating issue came back. Called HTC today and they will replace my phone. Hopefully its a phone defect. I am on Verizon, btw.
    Wanna know why I think that was BS? You cannot charge a Windows Phone and have it remain off.
    02-03-2015 08:07 AM
  3. Chubbynaga's Avatar
    Thats correct. I just did it anyway, but without the phone plug in. The reset battery icon still show up though - lighting with gear icon.
    02-03-2015 09:39 AM
  4. Carl Smith4's Avatar
    I've given up. New phone arriving tomorrow.

    Posted via the WPC App for Android!
    02-05-2015 06:37 PM
  5. Chubbynaga's Avatar
    If you experience the overheating, please contact HTC. They replaced mine, and my new one doesnt have the problem, plus the battery last way longer like it suppose to. Definitely a manufacturer defect.
    02-07-2015 06:55 PM
  6. Carl Smith4's Avatar
    Yes I agree. I tried everything and the problem would still occur randomly. Verizon replaced my phone and I have had no issues so far.

    Posted via the WPC App for Android!
    02-07-2015 08:57 PM
  7. Chubbynaga's Avatar
    My replaced HTC started overheating again after 1 week of use. It has happen twice in the last few days. Drained my battery in an hour. I have to bring a battery pack daily now which is frustrating. My Icon is coming to replace this phone.
    02-22-2015 12:53 AM
  8. bmetelsky's Avatar
    My replaced HTC started overheating again after 1 week of use. It has happen twice in the last few days. Drained my battery in an hour. I have to bring a battery pack daily now which is frustrating. My Icon is coming to replace this phone.
    Sorry for your bad luck with the HTC. Mine has not had any of the overheating that you have experienced. The Icon is a great phone.
    02-22-2015 12:01 PM
  9. Schmitty63's Avatar
    Ok, so after owning for 2 months with no issues whatsoever, mine started overheating and draining battery Monday. I have made no changes to my usage patterns, added apps or uploaded DP. I have to shut down the phone for a few minutes and then restart and it will cool down but if I start using for any reason, starts to heat up again. Frustrating as I love this phone. Guess I'll be heading to Verizon this weekend.
    03-04-2015 02:48 PM
  10. waazzupppp's Avatar
    Ok, so after owning for 2 months with no issues whatsoever, mine started overheating and draining battery Monday. I have made no changes to my usage patterns, added apps or uploaded DP. I have to shut down the phone for a few minutes and then restart and it will cool down but if I start using for any reason, starts to heat up again. Frustrating as I love this phone. Guess I'll be heading to Verizon this weekend.
    Did you check for recent updates to your Apps... Ever since they started allowing Auto-Updates to the Apps, I've had to watch all my devices for strange behavior.
    03-06-2015 05:54 PM
  11. slamo27's Avatar
    Same issue here. Had this phone for about 2 months (all updates installed). Randomly heats up while in use or not in use (and screen is off) and kills battery extremely fast. Currently factory resetting. VZ version.
    03-08-2015 12:22 PM
  12. Schmitty63's Avatar
    Went to the VZW store few weeks back , changed some settings and was ok for awhile, but now it does it every time I send or receive a text. A TEXT!!??
    When I went to VZW store earlier this month they told me they had not heard of issues with these phones heating up and couldn't find anything inline about it. Really?
    03-31-2015 01:07 PM
  13. TrophyNostalgia's Avatar
    Nothing ended up working for me. I forgot to update that I ended up getting a new HTC One M8 unit. Because I had insurance through Verizon they replaced it for free and I have not had a single issue with my new unit. Hope everyone else has had their problems resolved!
    06-23-2015 08:31 PM
  14. Schmitty63's Avatar
    Nothing ended up working for me. I forgot to update that I ended up getting a new HTC One M8 unit. Because I had insurance through Verizon they replaced it for free and I have not had a single issue with my new unit. Hope everyone else has had their problems resolved!
    I did the same. No issues with the second phone after 2 months so far.
    06-28-2015 05:38 PM
  15. earlyadapter's Avatar
    The heating issue has returned for me and at first I thought it was an Awesome Lock problem. Disabled that, and seems to help a bit. Now, whenever I put on Dot View case it heats up bad. So turned off Dot View and no case. I also unpinned Cortana. After researching this issue I think it has to do with the qualcomm chip inside as other devices have similar issues with heating. This will not be on the HTC m9 but it could also be related to wifi/signal issues. Even without wifi on I sometimes get very sporadic LTE signals but roaming is off.

    I also have found the original charger that came with the phone, though the charger i was using was from my old phone HTC 8X. So that shouldn't matter right?

    Pretty much the worst phone I've ever used and will not go back to HTC once I pay it off. This is a new device, after cracking the screen.
    06-29-2015 09:57 AM
  16. cmucodemonkey's Avatar
    I too am having the overheating issues with my HTC One M8 running Windows 8.1 Update 2. I do use the dot view case, but it doesn't seem to make much difference on or off. Cortana is not pinned and Wifi Sense is off. The battery completely drained in about 8 hours of light use (ie. No phone calls, a few text messages and occasionally check email or Facebook). Even plugged in to the wall using the cord that shipped with the device, the phone was getting really warm and seemed to stall at 47% charged. The only thing that has worked to get over that 47% hump is turning Wifi completely off.

    Even setting the phone near an AC vent while charging doesn't seem to make much of a difference. Super frustrating! I plan on contacting HTC soon, but if anybody has any other suggestions I'd be happy to listen.
    08-03-2015 03:23 PM
  17. bmetelsky's Avatar
    How long have you had the phone? Have you tried both a soft reset, followed by a hard reset if that did not resolve the problem?
    I have the One M8 from Verizon and there have been no overheating issues. If you try both the soft and hard reset and have not resolved the problem, then I would exchange the phone, because I think that would mean there was a hardware issue.
    08-04-2015 11:30 PM
  18. cmucodemonkey's Avatar
    I have had the phone for almost a year now and have tried both a soft and hard reset. The soft reset seems to help for the short term, but it doesn't resolve the problem long term. Fortunately it looks like Verizon might be letting customers out of existing contracts soon, so I might see if I can take advantage of that and get a lumia of some sort.
    08-08-2015 09:28 PM
  19. David Winner's Avatar
    Is anyone still on this thread. I've bene having this problem with this phone for over a year now. I have had multiple replacements from Verizon. Clearly this is an OS problem. I am running windows 8.1.1 on my phone, and it is defiantly a signal issue. I haven't had any success pinning down exactly the scenario, but it is very aggravating. Anyone have any more clues?
    10-27-2015 08:24 AM
  20. Kevin Hill2's Avatar
    reading all these post, it seems to me like it is a Verizon problem and not the OS or HTC. If it was the OS or HTC people with the phone on AT&T and T- mobile would be having the same problem and 99% of these posts are Verizon, I've never had an issue with my Windows M8 on AT&T.
    10-27-2015 10:01 AM
  21. cmucodemonkey's Avatar
    Is anyone still on this thread. I've bene having this problem with this phone for over a year now. I have had multiple replacements from Verizon. Clearly this is an OS problem. I am running windows 8.1.1 on my phone, and it is defiantly a signal issue. I haven't had any success pinning down exactly the scenario, but it is very aggravating. Anyone have any more clues?
    Part of it might be the Verizon network for sure, but I don't think it is the OS. Since experiencing the issues on my HTC One M8 with Verizon I have switched to a Lumia 735 and have not had any battery drain issues. Both running Windows Phone 8.1 Update 2.
    10-27-2015 02:13 PM
  22. bmetelsky's Avatar
    reading all these post, it seems to me like it is a Verizon problem and not the OS or HTC. If it was the OS or HTC people with the phone on AT&T and T- mobile would be having the same problem and 99% of these posts are Verizon, I've never had an issue with my Windows M8 on AT&T.
    Not sure it is a VZW problem as I have an M8 on VZW and no overheating problems.
    10-28-2015 10:50 PM
  23. mho1988's Avatar
    I've had an HTC One M8 for a little over a year now and started having overheating problems at some point in July. I followed all of the advice on both this forum and others and found that nothing worked. At the time I didn't have any games and the only apps I had on the phone were productivity apps (Word, Excel, PowerPoint, One Note, Reader, Adobe PDF, etc.). After unsuccessfully solving the problem through doing a factory reset I went to Verizon and they sent me a new phone. The same problem reappeared the day I took the new phone out of the box. I took it to Verizon yet again and, hot enough to cook an egg on, they took it back and swapped it out yet again. The third phone had the same damn problem, too.

    I don't recall why, but at some point I decided to turn off my cellular data and found, much to my surprise, that the overheating stopped completely. These days I keep it off almost all the time and only turn it on if I'm in an area without WiFi and need access to the internet. Another unintended but positive side effect of turning off the cellular data is that the battery life has lengthened considerably. In the past on days where there was no overheating the battery would barely carry me to the end of the day (and that was only doing some mild internet browsing on news sites and some limited text messaging). These days I can get two full days of use even with a decent level of usage that includes internet browsing, text messaging, playing Halo: Spartan Assault for ten to fifteen minutes per day, playing Tetris Blitz for roughly the same amount of time, and listening to music (stored on the phone) or the FM radio at volume of 11 to 16 for an hour or so.

    Turning off the cellular data does not hinder your ability to send or receive text messages, though Cortana and speech-to-text will not work without cellular data enabled. GPS will still provide you with your location and you can still follow directions to a destination, but you generally cannot enter new destinations that are not already stored in your phone. If I need to go to a new place I usually enable cellular data, locate the place I want to go, get directions, and then turn off the cellular data. My phone currently runs Windows Phone 8.1 Update 2 which permits the pinning of individual settings to the home screen. I went to the settings menu, tapped and held "Cellular + SIM" and pinned it to the start. If I absolutely need cellular data it's only two taps away if you're already at the home screen, three taps if you're not. See the screenshots I attached to this post. My phone's default language is Chinese, so apologies there, but the settings are in the same order and the functions are the same regardless of language.

    I have no clue if this "fix" will work for other people, but this overheating issue seems to be relatively common and the fact that HTC has not yet fixed it is absolutely ridiculous.
    Attached Thumbnails wp_ss_20151102_0003.jpg  
    Last edited by mho1988; 11-03-2015 at 07:46 AM. Reason: Added screenshot
    11-02-2015 10:02 PM
  24. segadc's Avatar
    I love my M8. Got it in June but now it's been over heating for over a month. :( Yeah turning off the cell does stop it from overheating and it will cool down. I usually do it whenever I feel it get hot but it's so random! Why does this happen and will Windows 10 fix it? I just don't understand how I could go with all these months and finally get it? There has to be another fix somehow...
    12-11-2015 11:10 AM
  25. mho1988's Avatar
    I don't recall where exactly I saw this, but I saw somewhere that the overheating is a product of the phone trying to secure a strong data connection. Oddly enough, a few weeks ago the overheating on my phone stopped completely even with the cellular data enabled. Truly a mysterious phenomenon....
    01-03-2016 04:03 PM
80 1234

Similar Threads

  1. Replies: 8
    Last Post: 12-09-2014, 03:22 PM
  2. Replies: 1
    Last Post: 12-06-2014, 06:12 PM
  3. VLC Beta: Features, Issues, Opinions
    By Gauravs90 in forum Applications
    Replies: 6
    Last Post: 12-05-2014, 10:36 AM
  4. Audio Playback issues with surround sound recorded videos?
    By bassoprofundo in forum Nokia Lumia 1520
    Replies: 0
    Last Post: 12-05-2014, 09:36 AM
  5. Why is my phone having issues after Subway Surfers update Lumia 730?
    By cool4chetan in forum Nokia Lumia 730 & 735
    Replies: 1
    Last Post: 12-05-2014, 01:47 AM
LINK TO POST COPIED TO CLIPBOARD