1. Windows Central Question's Avatar
    I noticed yesterday when I plugged my HTC m8 windows phone into my PC it does not show the Phone or the SD card with memory anymore. I did a hard reset this morning and it came back then once again it disappeared. The phone internal memory and the SD card wont even show up in windows explorer..... I am confused and wondering what my next step could be. I even took out the SD card and did a hard reset. I also downloaded the Windows app and it says my phone is locked please unlock it.... but there is not lock on the phone at all....
    04-08-2015 07:02 PM
  2. xandros9's Avatar
    Make sure the phone is on and that the lockscreen has been swiped away at some point when plugged in. (which is what the computer is referring to by locked)
    04-08-2015 07:24 PM
  3. Br1t's Avatar
    I would try a different usb cable also as they are not all equal. Alot of usb charging cables don't do data or don't do it well enough to maintain a sufficient connection.
    04-10-2015 05:22 PM
  4. AV2RY's Avatar
    Connect your phones once again and go to device manager (Start. Search for Device manager). Your phone should be up there under unknown devices (I think) marked with black exclamation mark in yellow triangle. Right click and unistall that entry. Disconnect and reconnect your phone now. It should work now
    04-10-2015 05:33 PM
  5. Larry Amato's Avatar
    It might not be your phone.. sometimes windows doesn't recognize the usb device when you plug into your pc(restart pc)...also make sure that the setting on your phone is not set to ask you all the time..in usb settings..
    04-22-2015 04:51 PM
  6. djeire84's Avatar
    You could try uninstalling the USB driver and installing it again.
    04-22-2015 05:46 PM
  7. Calibian's Avatar
    I had same issue, then I added Exchange email account from my work.
    05-05-2015 03:31 PM

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