I ran into an issue where I performed a factory reset, but the reset did not complete and ran into a situation where the gears icon would spin indicating the reset processing, but would ultimately display a " " - smiley icon and would reboot performing the same sequence.
I found a thread and begun using the recovery tool However, upon attempting to install the firmware I arrive with the tool window displaying:
Summary
Software package installation result
x Operation ended with failure
File or path: " " was not found.
Was the tool just unable to download the required firmware file to install or is there a different problem I need to resolve?
Note this is separate from the issues I've read online where the summary page noted:
Software package not found on server.
Thanks in advance!
I found a thread and begun using the recovery tool However, upon attempting to install the firmware I arrive with the tool window displaying:
Summary
Software package installation result
x Operation ended with failure
File or path: " " was not found.
Was the tool just unable to download the required firmware file to install or is there a different problem I need to resolve?
Note this is separate from the issues I've read online where the summary page noted:
Software package not found on server.
Thanks in advance!