1. Krisna Directo's Avatar
    Why can't I access my Music library purchased from Microsoft store with this device anymore after I perform this? Please help.. I have tons of songs and they should automatically be downloaded to my device just by signing in to my Microsoft account. Where are my songs? Somebody help me please?
    12-22-2016 07:28 AM
  2. charlatan1978's Avatar
    Hi, if you have done a hard reset then the songs will be wiped.
    I would imagine you could re-download the songs from the store though.
    12-22-2016 09:51 AM

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