1. MrDiamondJ's Avatar
    Hey all, I just installed Mango on my Surround the other night, and I'm having some major issues with it now. It will randomly crash, reboot, and then keep rebooting. It will do this four or five times in a row until finally settling down, but it happens constantly. Simply using any app is often enough to trigger it.

    Any ideas? I had random crashes pre-Mango, but they were few and far between. These crashes are rendering the phone nearly unusable.
    10-08-2011 09:29 AM
  2. palandri's Avatar
    Exchange it. It certainly sounds like a hardware problem.
    10-08-2011 09:32 AM
  3. MrDiamondJ's Avatar
    I'm definitely going to take it in to my local AT&T store. The last time I had a problem with it they said they're replace it with a refurbished version, so I hope they make the same offer this time.
    10-08-2011 06:56 PM
  4. jimski's Avatar
    Have you tried a hard reset?

    Sent from my HTC Surround using Board Express
    10-08-2011 10:57 PM
  5. MrDiamondJ's Avatar
    I've thought about that, but I'd rather take it in and have it looked at. If they say the only thing I can do is pay to get it fixed (as opposed to replaced), I'll go the hard reset route.

    I'd hate to hard reset it and then have it do the same thing all over again.
    10-08-2011 11:05 PM
  6. mambastik's Avatar
    I'm getting similar problems but not as severe. Got the Surround around May-June, and it has never froze on me. Now post-Mango, it's been freezing, but only when I'm listening to music. The music will continue, but when it comes to the end, nothing happens. I can unlock the phone (no pass) but does not respond to touch other than it will brighten up again after going dim. I cannot slide up to reveal the tiles nor can I control any of the media controls.

    I get lucky and I can reset by holding down the power button, but today was the first time I couldn't reset it. I had to actually reinsert the battery - which pissed me off a bit because while taking off the back cover, the power button broke off. Now the only way I can unlock the phone is by reinserting my headphones (or the holding the camera button).
    10-09-2011 10:27 PM
  7. MrDiamondJ's Avatar
    Just to close this out, yep, it was a hardware problem. Sent it in to HTC for a repair, they got it back to me in no time flat, and now my Surround is rock-solid. I can't recall it rebooting even once since it was fixed...it's not even a possibility any more.

    Windows Phone 7 is so stable. Love it.
    04-16-2012 08:33 PM
  8. inteller's Avatar
    the memory card in it was bad. they just swapped it out. Once your phone is out of warranty you can get a Sandisk 32Gb and put it in.
    04-16-2012 09:36 PM