11-30-2011 04:08 PM
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  1. TheWeeBear's Avatar
    Ordered mine on friday night at 8:35 pst, and it was for a penny. Got my order confirmation immediatly. Just got a shipping tracking # first thing Sunday morning, hope to have it by tuesday. Can not wait!!

    Remember to pop back in and let us know how you feel about it rbiasca, hoping to get one myself in the next couple of weeks.

    Oh and welcome along to WPC :)
    11-27-2011 12:45 PM
  2. Fiann's Avatar
    Ordered mine on friday night at 8:35 pst, and it was for a penny. Got my order confirmation immediatly. Just got a shipping tracking # first thing Sunday morning, hope to have it by tuesday. Can not wait!!
    That is what worries me. It is only about 10 minutes before I ordered mine but mine still just says processing.
    11-27-2011 12:50 PM
  3. HeyCori's Avatar
    My order says it's been sent to the warehouse for shipping.

    Now stop playing with my emotions and actually ship it to me!!!
    11-27-2011 01:24 PM
  4. Loxias's Avatar
    That is what worries me. It is only about 10 minutes before I ordered mine but mine still just says processing.
    Not to cause further alarm, but I'd be concerned too. I had my shipping confirmation by noon on Saturday and tracking shows it left the Fedex facility Saturday afternoon.
    11-27-2011 02:03 PM
  5. jd914's Avatar
    I just got notification that my order has been shipped via fedex. I ordered next day shipping and should be getting by the 29th, I can't wait. :D
    11-27-2011 02:10 PM
  6. arzoo's Avatar
    I tried upgrading two eligible lines on my family plan yesterday - but had the same problem as many others, only the full price would show up in the cart. I spent over two hours (combined) on the phone with 7 different AT&T reps (including two "supervisors"). One rep told me that only the primary line was eligible for the deal. I explained that the terms made no mention of that, and the FamilyTalk plan was included in the promotion. She wanted to try switching one of the lines to be the primary, but that would require we selected a new rate plan because our current plan was no longer an option - and of course the new plan is more expensive. Forget that. Another rep told me that upgraded lines required a rebate form for the 1 cent promotion. I told her there was no mention of this and wanted her to email me the specific rebate. After 15 minutes on hold, she could not find the rebate and told me to call Premier on Monday morning. In fact, that ended up being what all the reps told me - call on Monday. Yet another rep seemed to really be trying hard to resolve the problem, but then we were disconnected. Worst customer service experience I've ever had with AT&T.
    UPDATE:
    I called the premier line (866-499-8008) this morning just so I could get the hours of operation for Monday morning. But to my surprise, an agent answered. Turns out the Premier Support line is open this weekend due to the expected heavy call volume. Which is funny because when I was transferred internally yesterday, I received a message that they were closed. Anyway, I explained my situation and the agent told me that there was nothing he could do because the promotion was no longer valid. So I asked to speak with his supervisor - and after a 15 minutes to check over my account and the support logs, he agreed to give me the promotional price on both upgrades! My wife will use the Samsung Focus S and I'll be using the HTC Titan (both for 2 cents) :)

    And with that, my entire family will be using Windows Phones (my son's are using the 1st gen Focus).
    11-27-2011 02:20 PM
  7. tjwheels's Avatar
    I just got notification that my order has been shipped via fedex. I ordered next day shipping and should be getting by the 29th, I can't wait. :D
    I just received my shipping confirmation from AT&T (2:30 PM EST). I checked the tracking number and it reads estimated delivery date, Nov 30. I used the free 2-day shipping.
    Last edited by tjwheels; 11-27-2011 at 02:57 PM.
    11-27-2011 02:51 PM
  8. HeyCori's Avatar
    Strange. I just checked my order status and it says Shipped. It also has a USPS tracking number. However, I never got an email stating that it was shipped to me. Or maybe it hasn't been officially shipped to me only "shipped" to the warehouse to be sent out later.
    11-27-2011 03:07 PM
  9. jalb's Avatar
    Mine is now shipped with a tracking number and in Hartford Connecticut. My guess is that they did a bunch of orders, and closed their manifest, but it didn't actually get scanned until later.
    11-27-2011 03:09 PM
  10. jenashley's Avatar
    Mine hasn't shipped yet and I think I was pretty quick at ordering it. I got an email saying more info is needed to port my number. Should that really hold up the phone being shipped?? If so, that's lame. Should've just gotten a new damn number. Of course Premier is closed til morning, so i can't take care of this til then. Annoying.

    Sent from my T7575 using Board Express
    11-27-2011 04:12 PM
  11. kevm14's Avatar
    I just tried calling Premier again and was told by the CSR and a supervisor that I will need to call back Monday...so I'll do that.
    11-27-2011 04:17 PM
  12. jenashley's Avatar
    UPDATE:
    I called the premier line (866-499-8008) this morning just so I could get the hours of operation for Monday morning. But to my surprise, an agent answered. Turns out the Premier Support line is open this weekend due to the expected heavy call volume. Which is funny because when I was transferred internally yesterday, I received a message that they were closed. Anyway, I explained my situation and the agent told me that there was nothing he could do because the promotion was no longer valid. So I asked to speak with his supervisor - and after a 15 minutes to check over my account and the support logs, he agreed to give me the promotional price on both upgrades! My wife will use the Samsung Focus S and I'll be using the HTC Titan (both for 2 cents) :)

    And with that, my entire family will be using Windows Phones (my son's are using the 1st gen Focus).
    Did you go through the steps of inputting your order number when you called? Or did you go in asking specifically for an agent? When I put my number in it says "Your order has been processed and will be shipped shortly" then tells me to hit 0 to talk to someone. I do that, it rings once, beeps three times, then hangs up. It's done it twice... :-/ I'm super anxious. This is mean of them.
    11-27-2011 04:37 PM
  13. arzoo's Avatar
    Did you go through the steps of inputting your order number when you called? Or did you go in asking specifically for an agent? When I put my number in it says "Your order has been processed and will be shipped shortly" then tells me to hit 0 to talk to someone. I do that, it rings once, beeps three times, then hangs up. It's done it twice... :-/ I'm super anxious. This is mean of them.
    I was never able to place an order on Saturday - so I had no order number.
    11-27-2011 06:50 PM
  14. mailman27's Avatar
    Did you go through the steps of inputting your order number when you called? Or did you go in asking specifically for an agent? When I put my number in it says "Your order has been processed and will be shipped shortly" then tells me to hit 0 to talk to someone. I do that, it rings once, beeps three times, then hangs up. It's done it twice... :-/ I'm super anxious. This is mean of them.
    I'll be calling them in the morning as well.
    11-27-2011 09:34 PM
  15. pdangcil's Avatar
    My Titan will be here today before 3pm according to the tracking number. Yessss!!!
    11-28-2011 09:33 AM
  16. jenashley's Avatar
    My Titan will be here today before 3pm according to the tracking number. Yessss!!!
    So jealous. I just got off the phone with AT&T, apparently the email didn't know what it was talking about. Unless they just needed me to verify info... I hope I get the shipment notification email today so I can have mine tomorrow!!
    11-28-2011 10:23 AM
  17. mailman27's Avatar
    So jealous. I just got off the phone with AT&T, apparently the email didn't know what it was talking about. Unless they just needed me to verify info... I hope I get the shipment notification email today so I can have mine tomorrow!!
    Were you able to resolve the Premier issue? I'm about to call them regarding the $299 charge instead of the $0.01 and wanted to see if you had luck in resolving your issue.
    11-28-2011 10:56 AM
  18. jenashley's Avatar
    Were you able to resolve the Premier issue? I'm about to call them regarding the $299 charge instead of the $0.01 and wanted to see if you had luck in resolving your issue.
    My issue wasn't anything like that. I'm sure you'll have no problem what-so-ever resolving that. I had received an email saying more information was needed to port my number, but apparently not or they were just verifying information. I thought my phone was being held up due to that but I guess not. It hasn't shipped yet, but no problems.
    11-28-2011 10:58 AM
  19. prjkthack's Avatar
    My Titan just came in. What an absolutely beautiful device. You can just feel the quality while holding it.
    11-28-2011 11:30 AM
  20. jenashley's Avatar
    My Titan just came in. What an absolutely beautiful device. You can just feel the quality while holding it.
    Are they requiring signatures for delivery? Need to know if I should schedule someone to be at my house when mine is supposed to come.
    11-28-2011 11:33 AM
  21. prjkthack's Avatar
    Are they requiring signatures for delivery? Need to know if I should schedule someone to be at my house when mine is supposed to come.
    Well, its not saying signature was required, but there was someone available to sign so they made that person sign for the device.

    Also just got off the phone with Premier Support, and they are crediting my credit card back $199.98. So I got the phone for .01 cent. Also waiving the activation fee. Awesome sauce.
    Last edited by prjkthack; 11-28-2011 at 12:16 PM.
    11-28-2011 11:43 AM
  22. HeyCori's Avatar
    At&t:

    Y u no ship my phone yet!!!
    11-28-2011 12:47 PM
  23. boneycat's Avatar
    My says "processing". *sigh*
    11-28-2011 01:05 PM
  24. jenashley's Avatar
    My says "processing". *sigh*
    Same. I got my order confirmation email on the 25th (Friday) at 10:51pm. I really wanna know why they're not going in order? I WANT MY DAMN PHONE. *sigh* Especially since I paid for overnight shipping...
    11-28-2011 01:16 PM
  25. prjkthack's Avatar
    Same. I got my order confirmation email on the 25th (Friday) at 10:51pm. I really wanna know why they're not going in order? I WANT MY DAMN PHONE. *sigh* Especially since I paid for overnight shipping...
    It takes 3-5 business days to actually get the order prepped. Then they ship it.

    I ordered my phone last Monday, it took a couple days to get prepped, and it only finally shipped on Friday, and arrived this morning.
    11-28-2011 01:29 PM
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