12-07-2011 03:07 PM
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  1. jenashley's Avatar
    Ok I am double posting.

    I finally got a really nice premier customer service rep! He said he does not know when a more Titans will arrive (suckage). He also had no idea why my device got skipped over on shipment. Not much information, honestly, but he said he is refunding me the $15 for overnight shipping and reassured me that I will still receive the overnight shipping.

    So I feel better about the situation, but still frustrated. I just really want that phone!!
    11-28-2011 06:10 PM
  2. 5tephen's Avatar
    Ok I am double posting.

    I finally got a really nice premier customer service rep! He said he does not know when a more Titans will arrive (suckage). He also had no idea why my device got skipped over on shipment. Not much information, honestly, but he said he is refunding me the $15 for overnight shipping and reassured me that I will still receive the overnight shipping.

    So I feel better about the situation, but still frustrated. I just really want that phone!!
    It's a really nice phone and in my opinion it is well worth the wait. You will be just as excited, I'm sure but I know it's really hard waiting!
    11-28-2011 07:07 PM
  3. Billone's Avatar
    I ordered from att via the phone on Saturday evening. I was told that Titans were backordered at that time. My order status looks like this from the att site:


    1 FREIGHT Status: In Progress Pending Shipment

    2 HTC America Inc. Status: In Progress Pending Shipment
    PI39100 SLV PHONE

    3 Various SIM Status: In Progress Pending Shipment
    11-28-2011 07:09 PM
  4. jalb's Avatar
    Mine entered the mailstream in Connecticut first, then went to Fort Worth from there. AND PASSED MY ENTIRE STATE IN THE MIDDLE.

    *facepalm*
    11-28-2011 07:34 PM
  5. Loxias's Avatar
    Mine seems to be stuck in Memphis. Doesn't show any delays so it better show up tomorrow. :D
    11-28-2011 08:40 PM
  6. Sirhill's Avatar
    Picked up my titan and focus s from the Microsoft store here in Atlanta, wasn't sure which I wanted so I got them both, and for the price of free it was not a bad deal. Will up load pics of both later. Loving these devices, not sure which one to keep.
    11-28-2011 09:20 PM
  7. Major's Avatar
    Mine finally shipped from TN today. Should arrive at my doorstep tomorrow in TX.
    11-28-2011 09:58 PM
  8. Duvi's Avatar
    Pending shipment... through Customer Service.
    11-28-2011 10:13 PM
  9. jdevenberg's Avatar
    I ordered last Tuesday through Amazon and it's supposed to be here Thursday or Friday. Can't wait!
    11-28-2011 10:46 PM
  10. Duvi's Avatar
    I ordered last Tuesday through Amazon and it's supposed to be here Thursday or Friday. Can't wait!
    Wow @ how long shipping is taking.
    11-28-2011 11:59 PM
  11. Brunothesheep's Avatar
    Mine showed shipped by Sunday morning, even though the email said 'pending shipment'. When going to the order tracker, it now shows as on the way to the sort facility in PA.
    It's coming from Texas.
    I live in Arkansas..lol

    Sent from my Samsung Focus S using Board Express
    11-29-2011 12:09 AM
  12. sodeepop's Avatar
    Lol some of you guys are pretty impatient, it's the holidays give them a break.

    @Alvarian: My shipment also went from Fort Worth, TX to Memphis, TN even though I live in San Antonio, TX lol. But it did come in so I'm happy for that.
    11-29-2011 01:15 AM
  13. Billone's Avatar
    Per an email from att, my "backordered" Titan has shipped via USPS:
    Your item was accepted at 11:20 pm on November 28, 2011 in MEMPHIS, TN 38118. Information, if available, is updated periodically throughout the day. Please check again later.

    I ordered from att via the phone on Saturday evening. I was told that Titans were backordered at that time. My order status looks like this from the att site:


    1 FREIGHT Status: In Progress Pending Shipment

    2 HTC America Inc. Status: In Progress Pending Shipment
    PI39100 SLV PHONE

    3 Various SIM Status: In Progress Pending Shipment
    11-29-2011 05:44 AM
  14. Slowzee's Avatar
    My Titan and my case will be at my house when I get off work, its gonna be a good night

    Sent from my SGH-i917 using Board Express
    11-29-2011 07:07 AM
  15. MikeF74's Avatar
    I ordered my Titan Sunday evening via Best Buy website (with $5 expedited service) and it's on the UPS truck for delivery today (Tuesday). I really didn't expect it until near the end of the week.
    11-29-2011 07:47 AM
  16. Loxias's Avatar
    Glad to see more people are seeing their backorders ship. Maybe the delay won't be long on getting these things fulfilled.
    11-29-2011 12:27 PM
  17. mailman27's Avatar
    My Titan just arrived. Opened the cardboard FedEx box and discovered the AT&T branded box inside had already been opened. Opened the already unsealed box and see the phone laying inside with the protective plastic layer already removed, the back of the phone completely detached from the display/guts, and the sim card already installed in the phone.

    Haven't booted up the phone yet as I'm at work, but this experience sucks.
    11-29-2011 12:41 PM
  18. jenashley's Avatar
    My Titan just arrived. Opened the cardboard FedEx box and discovered the AT&T branded box inside had already been opened. Opened the already unsealed box and see the phone laying inside with the protective plastic layer already removed, the back of the phone completely detached from the display/guts, and the sim card already installed in the phone.

    Haven't booted up the phone yet as I'm at work, but this experience sucks.
    Woah, I wish there was a 'dislike' button! I hope this isn't a common experience. I'd be ticked if I were you. I hope everything works okay.
    11-29-2011 12:44 PM
  19. MannLou's Avatar
    My Titan just arrived. Opened the cardboard FedEx box and discovered the AT&T branded box inside had already been opened. Opened the already unsealed box and see the phone laying inside with the protective plastic layer already removed, the back of the phone completely detached from the display/guts, and the sim card already installed in the phone.

    Haven't booted up the phone yet as I'm at work, but this experience sucks.
    Yeah. mine came that was as well. I assume they put the card in to activate the new account or have one in place. The battery was sealed so I know it wasn't turned on using that particular battery. I ordered mine from my Focus on Saturday @ 12:15am and already have it. That was pretty fast delivery BTW.
    11-29-2011 12:56 PM
  20. kevm14's Avatar
    My Titan just arrived. Opened the cardboard FedEx box and discovered the AT&T branded box inside had already been opened. Opened the already unsealed box and see the phone laying inside with the protective plastic layer already removed, the back of the phone completely detached from the display/guts, and the sim card already installed in the phone.

    Haven't booted up the phone yet as I'm at work, but this experience sucks.
    That is exactly how mine shipped. It's a really bad way to do it as the phone would be slamming into the case all through shipment. The cover was also turned 180 which may or may not be an improvement.
    11-29-2011 01:27 PM
  21. MannLou's Avatar
    Quick side note if you're looking for some simple protection or to make the back of Titan less slippery ZAGG has their Invisible Shields half off until tomorrow. I just grabbed one for $15 shipped. All of my previous phones have had them and it does help. Just a thought.
    11-29-2011 01:42 PM
  22. Major's Avatar
    Wow that sure is disappointing, the way AT&T is opening the boxes. I like to get my new stuff factory sealed.

    It should be here sometime today. Guess we'll see.
    11-29-2011 01:59 PM
  23. mailman27's Avatar
    Quick side note if you're looking for some simple protection or to make the back of Titan less slippery ZAGG has their Invisible Shields half off until tomorrow. I just grabbed one for $15 shipped. All of my previous phones have had them and it does help. Just a thought.
    How are the Invisible Shields? I've heard they can add a little too much tangibility to the screen.
    11-29-2011 02:45 PM
  24. Duvi's Avatar
    Wow... just double checked my order and it says back-ordered quantity is 1.

    Disappointed.
    11-29-2011 03:11 PM
  25. jenashley's Avatar
    Wow... just double checked my order and it says back-ordered quantity is 1.

    Disappointed.
    For the phone, right?

    Sorry about that, but I'm happy I'm not the only one now! It seems like everyone else is getting theirs now!!
    11-29-2011 03:33 PM
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