02-15-2012 12:35 PM
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  1. palandri's Avatar
    What... the... ****...

    That must have changed somewhat recently. I remember when AT&T wasn't calling hspa+ "4G." But I guess someone in management decided that they had to since T-Mobile was doing it.

    So what are they going to call LTE? And will they say LTE is 6-8 Mbps?
    LOL, They will probably call it 4G+ :D
    12-07-2011 10:50 PM
  2. tensacross's Avatar
    when i emailed AT&T about the slow data speed on the Titan..

    "i thought this was a 4G phone? my 3G data speeds on Sprint are faster!"

    they simply emailed me back their return policy :p
    12-07-2011 11:56 PM
  3. ZombieBacchus's Avatar
    It's rare that I can get a simple mobile web page to load. It usually times out. Same with speed tests. Signal strength occassionally spikes and I can download something, but it usually lasts no more than a few seconds. 99.9% of the time the signal strength hovers around 1 bar, but no data is being transmitted.
    Same thing for me on Boston. 1 single bar in my office and no data being transmitted. I go outside and get 3-4 bars plus data. The thing that really pisses me off is that I also have an iPhone 4 and sitting in my office where my Titan can't even load a mobile web page my iPhone is getting 4 bars on 3G and has great data speeds.

    Come January my wife gets my iPhone 4 so the Titan will be my only phone. I called AT&T and all they can tell me is that I "should" have great coverage where I am and they can't explain why the iPhone does and the Titan doesn't!

    I asked if there was a way for the Titan to only connect to 3G instead to see if that would allow me to get data at work and the guy shifted the blame to Microsoft and said they won't allow it. I don't know what to believe anymore.
    12-08-2011 04:45 AM
  4. Reflexx's Avatar
    Same thing for me on Boston. 1 single bar in my office and no data being transmitted. I go outside and get 3-4 bars plus data. The thing that really pisses me off is that I also have an iPhone 4 and sitting in my office where my Titan can't even load a mobile web page my iPhone is getting 4 bars on 3G and has great data speeds.

    Come January my wife gets my iPhone 4 so the Titan will be my only phone. I called AT&T and all they can tell me is that I "should" have great coverage where I am and they can't explain why the iPhone does and the Titan doesn't!

    I asked if there was a way for the Titan to only connect to 3G instead to see if that would allow me to get data at work and the guy shifted the blame to Microsoft and said they won't allow it. I don't know what to believe anymore.
    The guy you talked to is likely full of crap.

    Why would an OS maker "not allow" getting reception?
    12-08-2011 07:30 AM
  5. Rocket_Girl's Avatar
    Same thing for me on Boston. 1 single bar in my office and no data being transmitted. I go outside and get 3-4 bars plus data. The thing that really pisses me off is that I also have an iPhone 4 and sitting in my office where my Titan can't even load a mobile web page my iPhone is getting 4 bars on 3G and has great data speeds.

    Come January my wife gets my iPhone 4 so the Titan will be my only phone. I called AT&T and all they can tell me is that I "should" have great coverage where I am and they can't explain why the iPhone does and the Titan doesn't!

    I asked if there was a way for the Titan to only connect to 3G instead to see if that would allow me to get data at work and the guy shifted the blame to Microsoft and said they won't allow it. I don't know what to believe anymore.
    ...and why would MS "not allow" connection to 3G with what is, in the eyes of all the world *other than* at&t, a 3G phone???
    12-08-2011 11:27 AM
  6. HeyCori's Avatar
    I wonder if more users than just the "top 5%" are being affected by this.

    AT&T throttles speeds for heavy data users | Digital Media - CNET News
    12-08-2011 01:11 PM
  7. jmagwp's Avatar
    I wonder if more users than just the "top 5%" are being affected by this.

    AT&T throttles speeds for heavy data users | Digital Media - CNET News
    If that's the case, I wouldn't fall into that category because since I can't get reception half of the day because I'm at work, and the other half I use my wifi at home.

    Hmmm...I stand corrected. Looking at my usage I'm at 796MB of 2GB, with 13 days left in my cycle. I don't know how that is remotely possible. I watched some videos and such at home to test out the data service (which works ok at home), but at work I couldn't have possibly used more than 10-20MB. Now I'm questioning their usage calculation. If I can hit almost 800MB with using data less than 25% of the time, then hitting 2GB is incredibly easy to do.

    I'm calling shenanigans!
    12-08-2011 01:21 PM
  8. kevm14's Avatar
    I wonder if more users than just the "top 5%" are being affected by this.

    AT&T throttles speeds for heavy data users | Digital Media - CNET News
    I am a new customer, haven't had my first bill yet, and haven't exceeded 2GB anyway. So that's not it.
    12-08-2011 01:39 PM
  9. HeyCori's Avatar
    I am a new customer, haven't had my first bill yet, and haven't exceeded 2GB anyway. So that's not it.
    I'm merely suggesting that AT&T could have a flawed throttling system and is targeting the wrong users.
    12-08-2011 01:44 PM
  10. Blacklac's Avatar
    I just called ATT and came to the conclusion they are calling 3G now 4G on these phones. My area does not show 4G, yet the guy in my local store said we have had 4G (I specifically asked HSPA+ and he acknowledged that I did because he was impressed I knew to call it HSPA+) for 10 months. So I get my Titan a week later and to my surprise, it infact shows 4G. So, as I've said in earlier posts, only getting 3G speeds. I called CS and he tells me the nearest 4G is 20 minutes south, which their map does show.

    I take from that, they are lying and calling their 3G network 4G. I assume, maybe, if I actually had HSPA+ 4G in my area it would actually show H or H+ and not 4G?

    Does anyone actually see an H or H+ on these ATT Titans, in their 4G zones?
    12-08-2011 02:14 PM
  11. TheWeeBear's Avatar
    Mine shows 3H for 3.5G

    It remains on 3G until data is accessed, then the 3H appears. :)

    None of that 4G fibbing nonsense here in the UK. ;)
    12-08-2011 02:16 PM
  12. aptmx45's Avatar
    Mine shows 3H for 3.5G

    It remains on 3G until data is accessed, then the 3H appears. :)

    None of that 4G fibbing nonsense here in the UK. ;)
    What kind of speeds do you get?
    12-08-2011 02:24 PM
  13. jenashley's Avatar
    I just called ATT and came to the conclusion they are calling 3G now 4G on these phones. My area does not show 4G, yet the guy in my local store said we have had 4G (I specifically asked HSPA+ and he acknowledged that I did because he was impressed I knew to call it HSPA+) for 10 months. So I get my Titan a week later and to my surprise, it infact shows 4G. So, as I've said in earlier posts, only getting 3G speeds. I called CS and he tells me the nearest 4G is 20 minutes south, which their map does show.

    I take from that, they are lying and calling their 3G network 4G. I assume, maybe, if I actually had HSPA+ 4G in my area it would actually show H or H+ and not 4G?

    Does anyone actually see an H or H+ on these ATT Titans, in their 4G zones?
    I'm in DFW and we have 4G, and all I see is 4G. I'm a dunce when it comes to this stuff, so I have no idea how to find out if it's HSPA+. Is that LTE? Too many abbreviations! I think we have all of the above?
    12-08-2011 02:25 PM
  14. TheWeeBear's Avatar
    Around 3.5 Mbps mostly, sometimes a little more aptmx45. :)
    12-08-2011 02:26 PM
  15. jmagwp's Avatar
    So check this out. I pulled the daily data usage from my AT&T account. I signed up on November 22nd. The data goes through yesterday, although it looks like a partial day for yesterday.

    Here is the link to the PDF file on my SkyDrive account: my ATT data usage

    It appears the data is tracked based on when a request is initiated. Although I'm not sure when a time stamp is recorded because I know I initiate many more requests than those listed each day. It usually takes multiple requests to get email to work, to send a MMS, etc.

    I've broken down the usage during work hours and non-work hours as well as weekends. You'll see hardly any activity on the weekends because I use my home wifi. I've added notes to the file for you data nerds out there like me.

    Basically, my conclusion is that, except for 5 outlier times during the weekdays, my data rate is pretty terrible. I also question the amount of data I've used. Not being able to effectively use data for 11+ hours a day while I'm at work, and I STILL pulled down 350MB worth makes me question the usage. That implies that if my data was working properly I'd be using many times the 2GB limit. Makes no sense whatsoever, particularly given that on Sprint, where I could use 4G at 5Mbps+, in this same office, I never came close to 2GB of usage.

    This isn't scientific by any stretch of the imagination, just interesting...to some.

    EDIT: I should also note that much of that data usage during the day (except for the outliers), is likely me endlessly trying to use the Bandwidth app to test my speed. That downloads a 4MB file. So the usage is skewed by this because on those random instances where I can get a connection it will download the 4MB file, but that may have been 30 seconds out of a 60 minute period. I also have done tests while walking to/from the parking garage in the morning and evening, where I get reception, just to see what kind of speeds I was getting. Next month the data will look much different because I won't be testing as much, most likely.
    Last edited by jmagwp; 12-08-2011 at 03:08 PM.
    12-08-2011 02:33 PM
  16. Reflexx's Avatar
    I'm in DFW and we have 4G, and all I see is 4G. I'm a dunce when it comes to this stuff, so I have no idea how to find out if it's HSPA+. Is that LTE? Too many abbreviations! I think we have all of the above?
    HSPA+ is just an enhanced 3G. But it's called 4G by T-Mobile and AT&T. It's capable of speeds of around 14 Mbps.

    LTE is a completely different animal. I've heard of people in the Dallas/Ft Worth area getting 60 Mbps with LTE. Though that was when nobody else had it. lol

    Edit: Found an article that's not too old showing some people averaging 20 Mbps. http://www.intomobile.com/2011/09/20...-mbps-average/
    jenashley likes this.
    12-08-2011 02:37 PM
  17. Blacklac's Avatar
    Yes, its pretty common to get 15-20Mbps on LTE. HSPA+ was supposed to be around 6Mbps actual speeds, for ATT.
    jenashley likes this.
    12-08-2011 02:43 PM
  18. Rocket_Girl's Avatar
    HSPA+ is just an enhanced 3G. But it's called 4G by T-Mobile and AT&T. It's capable of speeds of around 14 Mbps.

    LTE is a completely different animal. I've heard of people in the Dallas/Ft Worth area getting 60 Mbps with LTE. Though that was when nobody else had it. lol

    Edit: Found an article that's not too old showing some people averaging 20 Mbps. Just how fast is AT&T's new 4G LTE network? Crazy, stupid, insane.
    I can get these blistering speeds on wi-fi (anywhere from 6 to over 18 mbps, usually well over 10.0). On "4G", seldom over 2, and often closer to or below 1. Not much 'enhanced' about HSPA+!!
    12-08-2011 04:33 PM
  19. Rocket_Girl's Avatar
    So, outside of Manhattan, the rest of my state is 3G - no HSPA+ in sight - no dark blue to be found on that coverage map. So: that means there is hope - they WILL build it. Eventually... but we will be quite a ways down the list. No sign on at&t website of when service in our area might hit the next level. Bit of a racket to be charged for what others here have been calling FauxG. Love the term, hate what it means for my service!
    12-08-2011 06:02 PM
  20. daylater's Avatar
    So I had an online chat with an ATT rep about the terrible 4G speeds. Enjoy. (FYI Edited to remove names and superfluous info)


    Me: I just got a new HTC Titan phone and the download speeds over the "4G" network are terrible
    ATT Rep: I can assist you with that.
    Me: nearly full bars and it says "4G"... but i'm getting consistently 1Mbps or less
    ATT Rep: Okay.
    ATT Rep: One moment please.
    ATT Rep: Okay.
    ATT Rep: With WiFi off. Please go to att.com/ttr from your device to test your mobile Internet connection.
    Me: says it's connected
    ATT Rep: Okay.
    ATT Rep: Do a speed test and let me know what you get.
    Me: speeds are the same as before, maybe even slightly worse
    ATT Rep: Have you run a test?
    Me: .9 Mbps
    Me: yes
    ATT Rep: Okay.
    Me: oh jumped to 1.03 at the last second
    ATT Rep: Okay.
    ATT Rep: One moment please.
    ATT Rep: Go to Settings > Wireless and Networks > Mobile Network. Access Point Names. What selection is showing?
    Me: different server, similar speed 1.3
    ATT Rep: Okay.
    Me: there is no wireless and networks setting
    ATT Rep: Whatever is similar.
    Me: under cellular it says "active network - AT&T"
    ATT Rep: Okay.
    ATT Rep: What is the signal showing at the top of the screen?
    Me: 3/5 bars currently
    ATT Rep: Okay.
    ATT Rep: 1.3 mbps with 3 bars is close to what is expected. Is there an area you can move to with 4 or 5 bars.
    Me: 1.3 is 3g speeds... not 4g
    Me: not that this is really 4g to begin with but come on...
    ATT Rep: Yes, but reception determines speeds.
    ATT Rep: 2 to 3 bars will allow and Internet connection but not at the highest speeds.
    Me: at 4 bars in the other room i broke 1.5 Mb, but barely
    ATT Rep: Okay.
    ATT Rep: Power off the device and remove the battery.
    Me: do you know what rating of HSPA+ this is?
    Me: 8? 10?
    Me: battery removed
    ATT Rep: Not aware of a rating system.
    Me: or category
    ATT Rep: What SIM card did you use for this device?
    Me: the one from my previous phone, I tried using the one that came in the phone, and it gave me an error
    ATT Rep: Okay.
    ATT Rep: The SIM card that was in your old device is a previous SIM version and there is a new SIM version (the one that came with the device) and this was designed for our 4G/LTE networks.
    Me: k swapping
    ATT Rep: Okay.
    ATT Rep: Place the new SIM card in your device along with the battery and let me know when you are back to the homescreen.
    Me: k
    ATT Rep: Okay.
    Me: back
    ATT Rep: Okay.
    ATT Rep: Call 611 to test calling features.
    Me: works
    ATT Rep: Go to att.com/ttr from your device to test your mobile Internet connection.
    Me: yes
    ATT Rep: Try a speed test.
    Me: let me go in the other room, brb
    ATT Rep: Okay.
    Me: finicky, seems my reception isn't as good. 1.15Mbps - 3 Bars
    ATT Rep: Okay.
    Me: and then i got a decent 4.54 with 4 bars
    Me: but then i got a .14 with 2 bars
    ATT Rep: There we go.
    Me: all standing the in the same spot
    ATT Rep: TIme of day and reception play a huge part in your speeds.
    Me: i had better speeds with my 3g phone
    ATT Rep: For a more accurate test: go to dslreports.com/mspeed and tap on 100k.
    Me: result said 'Unstable/too fast a result
    ATT Rep: 4pm-6pm is a slow period of time in California, unfortunately. This is due to the amount of commuters using the available bandwidth.
    ATT Rep: Tap on larger file.
    ATT Rep: Choose 1MB.
    Me: taking way too long
    ATT Rep: Okay.
    Me: 169 kbit
    Me: 48 seconds
    ATT Rep: That site has been acting strange today.
    ATT Rep: Its not an AT&T site so I wanted to check to see if it was working again, guess not.
    Me: it worked it was just slow
    Me: but that's the problem to begin with
    ATT Rep: The site has been doing that for most of the day.
    Me: tested with a smaller file, 136k this time
    ATT Rep: Okay.
    Me: can you make the reception in my area better? that'd solve the issue =P
    ATT Rep: The best I could suggest is relocating to an area with 4-5 bars consistently and run another test.
    ATT Rep: I can only see the towers, I cannot affect them.
    Me: so unless i have better than average reception, i will get sub 3g speeds?
    ATT Rep: Sub 3G would be less than 165 kbits.
    Me: i mean, 3 out of 5 bars is pretty much always... and the speeds are on the lower end of the 3g specturm
    Me: right
    ATT Rep: Kinda.
    ATT Rep: 4G is 3G.
    Me: lol can i quote you on that?
    ATT Rep: 4G is the next and last evolution of our "3G" technology.
    ATT Rep: The iPhone 3G was technically 3.75G.
    Me: so LTE will be 5G?!
    ATT Rep: G is for GSM.
    Me: i see... everyone has a different label.
    ATT Rep: The LTE is it own technology separate for GSM, which is the network AT&T run on.
    Me: well, i'm dissapointed.
    Me: what is the theoretical cap on my "4G"?
    Me: 7.2 or 14
    ATT Rep: The thoeortical cap is 4gbits.
    ATT Rep: or 4000mbps
    ATT Rep: Try the test again after 8PM and if you are still getting less than 2mbps on average we can escalate the issue and see what else can be done.
    Me: what else can be done?
    ATT Rep: It would be up to the next level support, I am unfortunately not with that team.
    Me: I see, well you have been very helpful. again i applogize if i'm frustrated, but this is frustrating.
    ATT Rep: I hope that I was able to make a little less murky.
    Me: yes you were great, not the answers or results i wanted, but i can't blame you.
    ATT Rep: The data network gets strained at peak times. If a ticket needs to be filed its best to do so when conditions are optimal so that 'Peak' time is not an excuse for the slower speeds.
    Me: I'm going to go drink now.
    Rocket_Girl and tensacross like this.
    12-08-2011 06:44 PM
  21. Blacklac's Avatar
    4000mbps theoretical, huh? Lol
    12-08-2011 06:55 PM
  22. daylater's Avatar
    4000mbps theoretical, huh? Lol
    I wanted to BOLD the best parts, but i didn't see a way to do it and i was too lazy to html the thing.

    There's a few gems like "4G is 3G"

    le sigh
    tensacross likes this.
    12-08-2011 07:08 PM
  23. aptmx45's Avatar
    "Me: I'm going to go drink now."



    Best Part.
    tensacross likes this.
    12-08-2011 07:09 PM
  24. jenashley's Avatar
    Yeah I LOLd at the 4g is 3g part... And the last. Interesting convo, thanks for sharing.

    Sent from my wicked HTC TITAN using Board Express
    12-08-2011 07:33 PM
  25. boneycat's Avatar
    Well I guess getting a drink is more favorable to slitting one's wrist lol!
    12-08-2011 07:43 PM
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