12-08-2011 11:35 AM
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  1. GekkoAce's Avatar
    I have not had any issues with WiFi. I haven't seen any bug except the disappearing keyboard. I use my phone a lot for music, podcasts, twitter, and internet... Not sure why your Titans are so buggy, but mine isn't...

    Sent from my TITAN using Board Express
    12-04-2011 12:04 PM
  2. cyrus_the_great's Avatar
    I have not had any issues with WiFi. I haven't seen any bug except the disappearing keyboard. I use my phone a lot for music, podcasts, twitter, and internet... Not sure why your Titans are so buggy, but mine isn't...

    Sent from my TITAN using Board Express
    is It international version?
    12-04-2011 01:21 PM
  3. kevm14's Avatar
    I was in Buy, Buy, Baby yesterday in Lombard, IL... western suburb and couldn't get a data connection for anything. I tried using the Amazon app but it just hung.

    The most embarrassing part was when my wife and I were told we could taxt something and get a 20% off coupon. I couldn't connect using the resulting web link, she fired up our old TP2 on Verizon and got it. UGH!


    This needs to be fixed or I'm giving up and going iPhone4s on Verizon, which would be monumental since I've been anti-Apple products (well since I got rid of my Apple II + in 1986... lol).

    John
    I also have this issue. And while we wait for a fix, try engaging airplane mode, then turn it back off. That fixed it for me this last time it happened.
    12-04-2011 04:01 PM
  4. HeyCori's Avatar
    HTC's reply:

    I apologize for the inconvenience you're experiencing with WIFI signal and connection, audio during calls, network reception, disappearing keyboard on the HTC Titan. I will be more than happy to assist you with these issues. Due to the issues on the device, I would first recommend to perform a soft reset. This is done by powering down the phone, remove the battery for at least 30 seconds, replace it and restart the phone. This will clear the cache on the device.

    Make sure you are not using a task killer on your phone. These can interfere with the processes that the phone needs to connect to the network. They are also known to cause instability to the UI on HTC devices, causing the phones to behave abnormally. If you use a task killer, we strongly suggest that you uninstall it.

    Also, if you have a case of any type on the phone we recommend to remove it. Cases will often impede proper reception and functionality of the phone.

    The availability and strength of the WIFI signal will vary depending on objects, such as buildings or simply a wall between rooms, the WIFI signal has to pass through. Try moving to different areas of the building to see if there is better reception on one side or another.

    Make sure you are not in a basement, or surrounded by either a lot of concrete, or large electrical devices such as furnaces, air conditioners, and microwaves. All electrical devices emit electro-magnetic interference to some degree. If there is a lot of it in the building, then this can disrupt the signals.

    Have you tried adjusting the audio levels on the Titan, when using Bing or changing songs?

    When you are holding the phone, do so with the edges of the device, making sure to leave some space between the palm of your hand and the back of the phone. Again, this allows the best reception of cell signals. Contact your provider and see if they are having any connectivity issues in your area. They may also be able to refresh your connection to their network.

    Lastly I would recommend to perform a factory data reset on the phone. A factory data reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, third-party applications, etc. will need to be reinstalled after performing a factory data reset. To perform a factory data reset, Applications list > Settings > About > Reset your phone > Follow the onscreen instructions.

    In the interim we will pass along your comments and feedback to our developers on your behalf. All constructive suggestions are evaluated on their own merit and are used by our developers when deciding what new features to offer in upcoming models, to improve existing features and functions, to find out what things that our customers are looking for in their device, or find areas that could be improved with future models of HTC devices.

    We do apologise for any inconvenience this may cause and we hope the suggestions we have provided can resolve this important issue for you. We deeply regret if this issue has caused you any dissatisfaction with your phone or with HTC, and we hope that it will not detract from your overall use and enjoyment of the Titan. We thank you for your patience while we work to resolve this important issue.

    Keep in mind that we are here to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, or by phone at 1-866-449-8358.

    Let me know if I have successfully answered your question, please click here to complete this.

    To send a reply to this message, please click here.

    Sincerely,

    Ryan

    HTC

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    12-04-2011 04:18 PM
  5. Major's Avatar
    Funny they suggest removing any case you might be using to improve reception, as using a case on an iPhone usually improves reception.
    12-04-2011 05:03 PM
  6. peestandingup's Avatar
    Funny they suggest removing any case you might be using to improve reception, as using a case on an iPhone usually improves reception.
    And to not have any task killers installed (on a WP7 device). Sounds like HTC's been living in Androidland too long.
    12-04-2011 06:23 PM
  7. kevm14's Avatar
    I like the task killer canned response (for Android).
    12-04-2011 06:25 PM
  8. HeyCori's Avatar
    I also found it found how he suggested holding the phone differently. Soft admission of antenna problems?

    I'm left handed and it seems like signal quality drops when I'm holding it with my left hand but when I use my right hand I get a stronger signal. Hmmmm....
    12-04-2011 06:48 PM
  9. Billone's Avatar
    I like the task killer canned response (for Android).
    Wasn't the entire response canned? This is where I fear that reported issues like this will fall between the cracks of some tech support person trying close the ticket as quickly as possible (this is what most support people are evaluated on: how quickly they can close tickets). How easy will it be to get AT&T and HTC together to figure out what's going on? Not easy at all. Much easier for them to point fingers at each other, maybe pointing at Microsoft, too.
    12-04-2011 07:07 PM
  10. jalb's Avatar
    HTC's reply:

    SNIP
    That is SO totally an automated response. I doubt that anyone even really read or understood your issues.
    12-04-2011 07:26 PM
  11. ZombieBacchus's Avatar
    Sounds like a mostly canned response from HTC. I finally emailed them today so hopefully tomorrow I will get my reply and we can compare how canned the response was.

    I think we need to start getting Microsoft involved. This is one of the flagship phones for the OS and issues need to be addressed. The network speed should be a major concern as the iPhone 4 on the same network runs fine. Something is being done to limit the Titan (all Windows Phones?) and it needs to be dealt
    12-04-2011 08:03 PM
  12. Billone's Avatar
    Sounds like a mostly canned response from HTC. I finally emailed them today so hopefully tomorrow I will get my reply and we can compare how canned the response was.

    I think we need to start getting Microsoft involved. This is one of the flagship phones for the OS and issues need to be addressed. The network speed should be a major concern as the iPhone 4 on the same network runs fine. Something is being done to limit the Titan (all Windows Phones?) and it needs to be dealt
    It's hard to tell where the issue exists. I've seen at least one person reporting that a Focus S was getting better speeds than a Titan, and at least one person that was getting the same speeds as a Focus S. There are so many variables, it's hard to decipher this.
    12-04-2011 09:54 PM
  13. HeyCori's Avatar
    Got another email from HTC requesting more information but that's about all so far.


    Thank you for your continued patience and understanding while we work to resolve these issues. If you could also provide the following information for tracking purposes:

    Customer information:

    Customer Name
    Email Address
    Contact Number
    Mobile Number
    Preferred Contact Time
    Customer Time Zone
    Customer Device Type

    Device Information:

    Device OS
    ROM Version
    Phone OS Version
    Kernal Version and Date
    Software Version
    Serial Number/MEID/ IMEI/ESN
    Customer Carrier

    Software and Application Information:

    Software versions for relative software (Example Outlook 07 or HTC Sync)
    Downloaded apps on the device (List all if less than 10 or the most recent if more than 10)
    Non-market apps on the device (List all)
    12-05-2011 12:43 AM
  14. lumic's Avatar
    The lowered music volume and disappearing keyboard have already been extensively documented as Mango issues.
    12-05-2011 12:44 AM
  15. cyrus_the_great's Avatar
    They're somehow ignoring these issues.
    jeremyshaw likes this.
    12-05-2011 04:12 PM
  16. gtg465x's Avatar
    The lowered music volume and disappearing keyboard have already been extensively documented as Mango issues.
    Also, the two finger zoom bug in the browser is a Mango issue.
    12-05-2011 05:16 PM
  17. kevm14's Avatar
    Which bug is that?

    Sent from my HTC TITAN using Board Express
    12-05-2011 05:37 PM
  18. jalb's Avatar
    Finally saw an issue - was listening to a podcast when I accidentally hit the Bing button and the quality of the sound completely changed.

    Also, was playing that shuffleboard game and saw the chugginess, which was fixed by turning off SRS.
    12-05-2011 07:43 PM
  19. lumic's Avatar
    Also, the two finger zoom bug in the browser is a Mango issue.
    Is this when it sometimes jitters around even though you're not moving your two fingers?
    12-06-2011 03:32 AM
  20. HeyCori's Avatar
    AT&T had me fill out this long survey, probably took about 15 minutes to finish. Some of the questions were about AT&T's network but most were about my experience with the Titan so far. I made sure to give them a laundry list of complaints including poor network performance.
    12-06-2011 09:11 AM
  21. Peter McCain's Avatar
    The quicker we contact HTC and AT&T about the numerous problems with the Titan the faster someone will get around to fixing them. Here is the list I sent. Hopefully I described the problems accurately.

    Weak wifi antenna... YES
    Randomly dropping wifi connection ... YES. This is horrible in 5 days I have already use a quarter of my data.
    No audio during phone calls.. Nope
    Audio pops during songs... havent notice it.
    Music distorts while using Bing search... haven't notice it
    Unusually slow network speeds.. sometimes it's a little bit slow.. but this is still faster than Sprint
    Vertical tile tearing.. haven't notice it
    Disappearing keyboard.. YES!! it has been happening the last 3-4 days
    No activity even with 4G/wifi connected.. YES! the browser doesnt do anything, and Bing search just freezes.
    SRS causes video and game stuttering...... YES, i just turned it off.
    One week after owning the Titan, I really like WP UI, but i feel disappointed to have these problems with the phone. Really disappointing. I think I might have to pay more for data and a warranty plan. That's at least $20 more on my phone. I have 3 Titans!!!
    Last edited by Peter McCain; 12-06-2011 at 08:30 PM. Reason: I don't see the option to bold my reply on the original post.
    12-06-2011 08:28 PM
  22. mocsharp's Avatar
    12-06-2011 10:16 PM
  23. Rocket_Girl's Avatar
    Also, do the "do you like your new phone" survey. Tell them you are unhappy with network speeds...
    12-06-2011 10:25 PM
  24. Billone's Avatar
    I don't think that this is a Titan-specific issue. I think it's AT&Ts 4g Hspa+ in general.
    12-07-2011 12:21 AM
  25. Peter McCain's Avatar
    I don't think that this is a Titan-specific issue. I think it's AT&Ts 4g Hspa+ in general.
    I don't know, the iphone 4s and the skyrocket (my other 2 options before the Titan), they are running faster on 4g HSPA+ (New York City)
    12-07-2011 01:52 AM
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