11-29-2012 02:27 AM
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  1. cormasco's Avatar
    My Titan randomly reboots sometimes. It happens often when I plug it into a charger. I also get complaints that people can't hear me during calls like i'm whispering.
    12-10-2011 04:57 AM
  2. planetbrian411's Avatar
    Every person we talk to says we sound "terrible, muffled, in a can". We have two of these with no case on the phones and no apps installed.
    12-10-2011 12:44 PM
  3. Rocket_Girl's Avatar
    My Titan randomly reboots sometimes. It happens often when I plug it into a charger. I also get complaints that people can't hear me during calls like i'm whispering.
    I had this reboot problem, but the phone dies very shortly thereafter (see thread Titan DOA?). Picked it up one evening as a swap for my original Titan ( which had minor problems in comparison). Activated @9:30 pm. At least 3 random reboots before I went to sleep. Set the alarm...woke up at 3am to find it stuck on the HTC screen. Completely dead: would boy turn on or off. Battery pull made no difference. Would not even take a charge....I literally watched it go dead.

    Took it back 1st thing the nex morning & they replaced again. I would encourage you to swap yours asap. The progression of random reboot problem does NOT end well... Do it while within your 1st 30 days in order to get another new one (vs refurb). Once refurbs are in the mix, we all will know what possible problems got them sent back...and nobody would want one of those!
    12-10-2011 05:26 PM
  4. Rocket_Girl's Avatar
    Geez, sorry about typos. Between autocorrect overriding what I want and leaving what I don't, clearly still getting used to this keyboard!
    12-10-2011 05:28 PM
  5. HeyCori's Avatar
    I sent a tweet @HTC about the bugs.

    I'm tempted to send one to Joe Belfiore too. :D
    12-11-2011 01:06 AM
  6. jfa1's Avatar
    For those with call quality issues have you pulled the back off or tried to get to the speaker to check if theirs lint or some physical obstruction over the speaker? Maybe QC at the factory was not so thorough in their job! Its worth a shot!
    12-11-2011 09:27 AM
  7. Rocket_Girl's Avatar
    Count me in for disappearing keyboard and light-leakage below 'back' arrow and Windows/home key.
    12-12-2011 03:26 PM
  8. leonbelize's Avatar
    I'm not entirely sure if this is an OS, or a TITAN discrepancy, so forgive me...but is anyone else having an issue with the microphone volume in Tango? I had no complaints when using it on my Surround, but on the TITAN, everyone I call complains that they can barely hear me, if at all. I even exchanged (luckily) my TITAN for another one, and still the same problem. I used a headset and people hear me just fine, its just when I use the built-in mic that I get complaints...and just to let it be known, I have went through every troubleshooting process you can think of (hence the phone exchange). Thoughts or feedback is appreciated. And for the record, I also have the bleeding light on my windows button, and crappy 4G speeds.

    Sent from my HTC TITAN using Board Express
    I get the same thing all the time. If i call someone on speaker we're just yelling hello for a few minutes until the mic picks up or something.
    12-12-2011 07:01 PM
  9. leonbelize's Avatar
    I think something is wrong with the speakerphone option. When I initiate it there is a delay before the person can hear me. Some businesses have even hung up on me i guess thinking it was a prank call. :@
    12-12-2011 07:04 PM
  10. sfleuriet's Avatar
    I think something is wrong with the speakerphone option. When I initiate it there is a delay before the person can hear me. Some businesses have even hung up on me i guess thinking it was a prank call. :@
    Yes I've experienced this too - didn't know if I was doing something wrong or not!
    12-12-2011 08:21 PM
  11. chuckk9032's Avatar
    Yes also on the muffled microphone. All is fine with a headset or hands-free car Bluetooth. Had to return the phone today. It's a shame as I like the phone otherwise!
    12-12-2011 10:35 PM
  12. NewWindowsPhoner's Avatar
    I'm having a problem with my Google calendar alerts coming through and don't know who to turn to to get it resolved. The alerts only seem to work "sometimes". Ok, I have two calendar events in a day and they are both set up identically. They are repeating events but there are days when only one audible alert comes through and then there are days when no audible alerts come through and then there are days when both audible alerts come through. It's never the same. Some days, the morning audible alert will come through and the afternoon one won't. Then the next day it'll be reversed, the morning alert won't happen but the afternoon one will. It's driving me crazy. I've tried changing and using my Windows Live Calendar, but there is a problem with it syncing, so that was a failure. Any suggestions? I've gone to AT&T and they don't have a clue and they set up test alerts on the Calendar and they work. Any and all help/sugggestions will be greatly appreciated. This is on the HTC Titan. Don't know if that makes any difference or not.
    12-13-2011 07:45 AM
  13. HeyCori's Avatar
    The worst part of it all is that the phone is perhaps just one firmware update away from being perfect (not counting Mango specific problems). We're lucky in that a lot of problems we have are minor annoyances. None of the problems I've encountered have actually prohibited me from using my Titan. I've seen some people just settle for a bricked device with no help in sight. Call quality is a major concern and needs to be addressed. However, things like the wifi antenna having a smaller range and audio pops aren't the worst things in the world. Our phones still work, the problems are just reminders that our phone isn't living up to its potential. All we need is someone at HTC/Microsoft to get busy on a fix.
    12-13-2011 05:40 PM
  14. slitching's Avatar
    The worst part of it all is that the phone is perhaps just one firmware update away from being perfect (not counting Mango specific problems). We're lucky in that a lot of problems we have are minor annoyances. None of the problems I've encountered have actually prohibited me from using my Titan. I've seen some people just settle for a bricked device with no help in sight. Call quality is a major concern and needs to be addressed. However, things like the wifi antenna having a smaller range and audio pops aren't the worst things in the world. Our phones still work, the problems are just reminders that our phone isn't living up to its potential. All we need is someone at HTC/Microsoft to get busy on a fix.
    Agreed, the fact that I'm considering even purchasing one of those silly bluetooth headsets to wear while I'm at the office/house should be a tip of how much I really do enjoy the phone. (well for everything but using it as a phone)
    12-15-2011 01:50 PM
  15. Watcherseye's Avatar
    My main issue now is just the random reboots. It's sitting on my desk and rebooted. Thankfully it doesn't take several minutes to come back like Android phones.
    12-16-2011 08:55 AM
  16. seriousdave's Avatar
    I have had my Titan since Monday night. I am a heavy user. I travel from site to site and I use my phone as my primary GPS.
    My biggest complaint is battery life. Is anyone else having battery issues? The reviews i read said its an outstanding battery, but it's way worse than my iPhone 4. I can not get a day out of it at all, even with battery saver turned on.
    Once yesterday, and two tines right in a row today, I open the maps app and the phone just completely restarted in my hand. Its a very fast reboot but still it shouldn't be crashing like that.
    I also have volume issues. Why aren't they seperatd controls like iPhone? If I have to turn volume down for a game, my ringer and text to voice volumes are now too low to hear.

    Sent from my PI39100 using Board Express
    12-16-2011 10:05 AM
  17. Rocket_Girl's Avatar
    My main issue now is just the random reboots. It's sitting on my desk and rebooted. Thankfully it doesn't take several minutes to come back like Android phones.
    Strongly encourage you to exchange for a new device while you are still within 30 days. The random-reboot pro lem is *not* benign. I had one that randomly-rebooted itself to death. Literally: one reboot stuck on HTC screen and that was it. Would not turn on or off, would not take a charge. When I pulled battery, it would revert to HTC screen but nothing more. This problem is unlikely to end well!
    12-16-2011 10:05 AM
  18. invertme's Avatar
    My main issue now is just the random reboots. It's sitting on my desk and rebooted. Thankfully it doesn't take several minutes to come back like Android phones.
    I would be back at the store getting this swapped out right now! :)

    The only problem I have is the muffled voice issue. Other than that my phone is perfect.

    I opened a case with AT&T and will be trying a new phone today. I doubt it will help. I suspect a firmware fix will be in the cards soon.
    12-16-2011 12:42 PM
  19. mnjoe's Avatar
    I traded my Samsung Focus S for an HTC Titan this week, however, the camera on this Titan is either defective, or their is a bug somewhere.

    I used the phone for about a day, took a few pictures, and everything was fine. I then got the 'camera modes' update, and the next time I tried to take a picture, the camera app locked up. I rebooted the phone, and after that every time I went into the camera app, the app would close after about 1 second and dump me back into the home screen. I rebooted again, same problem. I wiped the phone, same problem. I wiped the phone several times again, and finally the camera app started to work normally again.

    Another day goes by, more photos taken, no problems. I again got the 'camera modes' update from the marketplace, and then next time I went to take a picutre, it locked up again. Reboot. Camera app - 1 second - instant close. Crap. Can't take pictures again. I've wiped/reset the phone again 3 times, and I still can't get the camera to work.

    Taking the phone back to the store tomorrow, hoping they can fix or replace.

    Has anyone else seen similar behavior? Either I've got bad hardware, or something is happening with the 'camera modes' update...
    dbgman likes this.
    12-16-2011 03:06 PM
  20. HeyCori's Avatar
    We're all on the same boat (I believe only/all AT&T branded phones are affected).
    Please keep reporting to HTC about voice quality issue by phone: (866) 449-8358 or by posting at:
    Reporting NUMEROUS bugs, glitches, and problems - HTC TITAN

    Thanks
    Just got off the phone with an HTC rep. Surprisingly enough he said he could understand me fine, which is a much different result than what I had during my last call test. However, there's a difference between being able to understand and sounding like a tin man. I also asked if there's a firmware update planned for the US Titan but he didn't have any info. Still, at least I have the issue on file. The more who call in the faster something will be done.
    12-16-2011 03:35 PM
  21. klocker2's Avatar
    Just got off the phone with an HTC rep. Surprisingly enough he said he could understand me fine, which is a much different result than what I had during my last call test. However, there's a difference between being able to understand and sounding like a tin man. I also asked if there's a firmware update planned for the US Titan but he didn't have any info. Still, at least I have the issue on file. The more who call in the faster something will be done.

    yea I am torn between taking it back for another Focus S or holding onto it to see if it gets a firmware patch
    12-16-2011 05:21 PM
  22. Dave Blake's Avatar
    I would be back at the store getting this swapped out right now! :)

    The only problem I have is the muffled voice issue. Other than that my phone is perfect.

    I opened a case with AT&T and will be trying a new phone today. I doubt it will help. I suspect a firmware fix will be in the cards soon.
    I don't think it's a firmware issue myself I think there is a batch of bad devices out there. Here is why this voice quality issue cropped up after the second batch of Titans were released plus there are tuns of people myself included that are not having an issue with this. My advice is if you are having voice quality issues go demonstrate this to at@t so they can repair or replace your device.
    12-16-2011 05:59 PM
  23. kevm14's Avatar
    It can't be a physical mic issue because audio quality in video (and other non-telephony apps) is actually quite good, though still better with the case off.
    12-16-2011 06:50 PM
  24. Dave Blake's Avatar
    Maybe its the noise canceling mic that is causing the problem. I don't know the ins and outs of this technology but it is my understanding that 2 mics are used. Both wouldn't be used in video recording. Either way if it's hardware or software related I know there are good devices out there you paid good money for your device why should you have to suffer with this problem.
    12-16-2011 08:25 PM
  25. swansonp's Avatar
    I called HTC for the second time about the muffled sounding calls to see if any progress had been made on their part. Of course, they acted surprised to hear about this again and nothing had been done. In speaking frankly with the tech, it seems that there there is no escalation for this type of issue with HTC. They will either help you reset your phone if they think you have a software issue or help you get your phone's hardware fixed if you want to send it in. The tech that I spoke to said that the only way that HTC might start to look into this issue is after reviewing their calls logs at some point in the future and they determine that a trend is happening. I don't want to wait for months on the off chance that they might review their tickets and finally take action.

    I did however call AT&T Wireless tech support and they were much more helpful. The tech took down all my info and even the link to this forum and said that she would pass this on to upper level tech support so they can start investigating. At least this sounds more promising than HTC tech support. HTC probably only works on firmware updates at the request of the carrier.

    I would urge everyone having this problem to please call AT&T Wireless Tech support and let them know about the problem you are having. If this is fixable through a firmware or software update, this looks to be the best route to get the message across.

    AT&T Wireless Tech Support: 1-866-700-2105
    Last edited by swansonp; 12-16-2011 at 08:48 PM. Reason: fixed type
    Ruslan.al likes this.
    12-16-2011 08:46 PM
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