07-21-2012 06:43 PM
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  1. planetbrian411's Avatar
    We just received two Titans and had to return one for a defective LCD and now everyone is telling us that our voice sounds "muffled, in a box, microphone is convered" on both Titans. I did do a hard reset on both phones before activation and we do not have any 3rd party apps installed.

    We like the size and cpu speed of the phone but, the sound quality is poor. The ATT network is noticeably slower than Sprint. We live in a high-rise condo in the middle of the city so signal quality should not be an issue. Overall the switch from the Arrive w/ Sprint to the Titan w/ ATT has not been a move forward.

    We are not happy with the Titan and both of them are being returned as they seem to have several hardware and/or firmware defects. We are keeping our Arrives and Sprint.

    The Titan does not seem to be ready for release to the public.
    12-09-2011 09:22 PM
  2. Blacklac's Avatar
    I've had the same issue. I'm not sure how often, but I have heard comments that it sounds like I'm whispering or something.

    Its a shame, international carriers have pushed a couple updates. I wish ATT would push them out too. Might make a difference.
    planetbrian411 likes this.
    12-09-2011 09:55 PM
  3. tjwheels's Avatar
    Add me to the list, I've had a few people tell me that my voice is somewhat muffled. I like the phone but a few little issues are starting to add up.
    planetbrian411 likes this.
    12-10-2011 10:45 AM
  4. planetbrian411's Avatar
    I've had the same issue. I'm not sure how often, but I have heard comments that it sounds like I'm whispering or something.

    Its a shame, international carriers have pushed a couple updates. I wish ATT would push them out too. Might make a difference.

    Do the updates fix this problem? Can we install the international updates ourselves?
    12-10-2011 11:02 AM
  5. planetbrian411's Avatar
    We can not hear other noises that are right next to us. Talking with my wife from my Titan to her Titan, I could not hear a tea pot whistling that was right next to her.

    I have also made a call with the back cover off and it still sounds bad.
    12-10-2011 12:11 PM
  6. kevm14's Avatar
    This should be a firmware issue because I was playing with the voice stuff the other day and noticed that I could back away from the phone by literally feet, speak in a normal voice, and it would still nail the "call so and so on mobile" type stuff. So it's not a mechanical or physical mic sensitivity issue in my opinion, which is good.
    planetbrian411 likes this.
    12-10-2011 12:13 PM
  7. klocker2's Avatar
    This should be a firmware issue because I was playing with the voice stuff the other day and noticed that I could back away from the phone by literally feet, speak in a normal voice, and it would still nail the "call so and so on mobile" type stuff. So it's not a mechanical or physical mic sensitivity issue in my opinion, which is good.
    hopefully fixable yes, but the risk becomes do we keep it past the 30 day retuen policy hopng HTC addresses it or exchange while the getting is good?

    I'd hate to give it up and have a firmware update fix it later (or sooner) but I'd hate to be stuck with a beautiful device that I can not speak on either. :dry
    planetbrian411 likes this.
    12-10-2011 12:23 PM
  8. planetbrian411's Avatar
    hopefully fixable yes, but the risk becomes do we keep it past the 30 day retuen policy hopng HTC addresses it or exchange while the getting is good?

    I'd hate to give it up and have a firmware update fix it later (or sooner) but I'd hate to be stuck with a beautiful device that I can not speak on either. :dry

    That is exactly our dilemma. If they fix it within 30 days then we will keep them. If not then we are switching back.
    12-10-2011 12:28 PM
  9. Ruslan.al's Avatar
    That is exactly our dilemma. If they fix it within 30 days then we will keep them. If not then we are switching back.
    Same here... All 5 phones have the same problem... The other party can't here us clear. No matter where we are.. close to the cell or not.


    For everybody who having the same problem.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
    Last edited by Ruslan.al; 12-14-2011 at 10:22 AM.
    12-12-2011 12:41 PM
  10. slitching's Avatar
    Just posted in the other topic, but might as well post in this one as well. I love everything about the titan except for the microphone issue. I might go crazy if I have to hear from my girlfriend one more time that it sounds like I am underwater. I always try to be sure to not block one of the microphone holes etc and I have full reception.
    12-12-2011 02:49 PM
  11. Dolemike's Avatar
    For everybody who having the same problem.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358

    Thanks for the number! Just called and the guy said they haven't heard of any issues with the microphone, but said it could be attenuation due to signal? I'm not so sure about that one - I had between 3 to 5 bars this morning when I was told I sounded muffled.

    It's almost like it's not picking up the higher frequencies; I wonder if there's a way to get to those settings?
    12-12-2011 02:57 PM
  12. HeyCori's Avatar
    Thanks for the number! Just called and the guy said they haven't heard of any issues with the microphone, but said it could be attenuation due to signal? I'm not so sure about that one - I had between 3 to 5 bars this morning when I was told I sounded muffled.

    It's almost like it's not picking up the higher frequencies; I wonder if there's a way to get to those settings?
    It is most definitely not a signal issue. It's either a problem with the case interfering with the mic or something is calibrated wrong and needs a firmware update.
    12-12-2011 03:06 PM
  13. slitching's Avatar
    Agreed - not a signal issue. Almost always have all bars filled when it happens. My guess is the noise/echo cancellation is bugging out and cancelling some of my voice
    12-12-2011 03:11 PM
  14. slitching's Avatar
    "Noise cancellation in phone calls, absolutely splendid call quality." Wonder if the UK has the right settings:
    HTC TITAN - An Insight - xda-developers
    12-12-2011 03:14 PM
  15. slitching's Avatar
    Here is a thread on the same issue. This fellow says he exchanged the phone for another titan and see large difference. I plan on doing the same thing.
    The other party can't hear me clearly. No high-frequency - xda-developers
    HeyCori likes this.
    12-12-2011 03:21 PM
  16. HeyCori's Avatar
    Here is a thread on the same issue. This fellow says he exchanged the phone for another titan and see large difference. I plan on doing the same thing.
    The other party can't hear me clearly. No high-frequency - xda-developers
    Hmmm, I might try the same thing. Gonna see if my local AT&T store has a Titan to test the sound quality before getting a replacement.
    12-12-2011 03:38 PM
  17. kevm14's Avatar
    Oh come on, now it's a physical phone issue? That means I need to exhaustively test mine somehow to make sure I don't have the problem. Just the few people I've talked to so far haven't complained doesn't mean everything is perfect. I was hoping that I could wait this out and get a firmware-type fix. I'll see if everyone has luck with getting a new handset. Furthermore, if it turns into a "85% of Titans have a broken microphone" then I'm gonna be mad...
    12-12-2011 03:51 PM
  18. HeyCori's Avatar
    Oh come on, now it's a physical phone issue? That means I need to exhaustively test mine somehow to make sure I don't have the problem. Just the few people I've talked to so far haven't complained doesn't mean everything is perfect. I was hoping that I could wait this out and get a firmware-type fix. I'll see if everyone has luck with getting a new handset. Furthermore, if it turns into a "85% of Titans have a broken microphone" then I'm gonna be mad...
    Firmware updates can fix hardware issues. If an early patch of ATT Titans are improperly calibrated then getting a replacement is much faster than waiting for an update (assuming one comes).
    12-12-2011 04:00 PM
  19. slitching's Avatar
    The guy in the other post says changing his phone out he saw night and day difference. I've got to figure this out inside the 30 days window or at least swap it out and if the problem is still there hope the 30 days to switch to the focus s starts with the swap.

    I can't stand my girlfriend complaining about it. Funny thing about the problem is that she can hear me just fine when using tango...
    12-12-2011 04:04 PM
  20. HeyCori's Avatar
    The guy in the other post says changing his phone out he saw night and day difference. I've got to figure this out inside the 30 days window or at least swap it out and if the problem is still there hope the 30 days to switch to the focus s starts with the swap.

    I can't stand my girlfriend complaining about it. Funny thing about the problem is that she can hear me just fine when using tango...
    Interesting. If it sounds fine using video chat then there's a good chance that a software fix could solve the problem with call quality.
    12-12-2011 04:24 PM
  21. klocker2's Avatar
    Interesting. If it sounds fine using video chat then there's a good chance that a software fix could solve the problem with call quality.
    IF someone does something about it..right now it feels like not enough people want to believe it's happening to change it. I understand as if I was not having the issue I wouldn't care as much nor would I want to hear people complaining. ;)

    It may have just been a fluke but again testing with the back cover off to my own voicemail, I got better sound on the two calls I made before losing the signal.

    Here is my scale of reference after listening to several calls in 3 different ways

    Plastic protective case ON (with big mic hole) and phone back cover ON:
    call quality 4/10

    Plastic protective case OFF, hole in back cover reamed out with a needle (yes it's a small as a large needle) and the little tiny piece of baffling on inside around cover hole (looks like foam) pulled out. Back cover ON:
    call quality 5.75/10

    case OFF back cover OFF speaking directly into Mic:
    call quality 7.9/10

    focus S:
    call quality 8.1/10


    again not scientific and each call's quality is so dependent on other factors it would require perhaps a dozen calls each way to get a conclusion
    12-12-2011 05:32 PM
  22. kevm14's Avatar
    Ok I did some experimentation and have some preliminary results to share.

    I made test videos in 720p w/ stereo to perform microphone tests.

    Without going into excessive detail, it would appear that the problem is with the case.

    I performed stereo separation tests and with the case on, speaking directly into the bottom mic still sounds like it is blending into both channels. It also sounds a little muffled. The top mic has better separation with the case on.

    I also performed this test by scratching and similar results. Scratching the rear HTC logo is LOUD and sounds as if the entire back cover is a microphone.

    I took the case off and noticed the mics do have rubber isolation. I performed a scratch test and a voice test and WOW. What a difference! Totally clear, and proper stereo separation, top and bottom. They sound the same with the case off, but the bottom mic sounds worse with the case on.

    I was also looking into case alignment with the mic port and I was thinking that drilling out that bottom hole slightly would probably make a large difference, unless the problem is really just the metal case causing distortion in the sound. Maybe there is more to it...could there be more than the 2 mics?

    EDIT: Perhaps the difference in exchange phones is the way the bottom mic hole is molded, affecting alignment to the mic itself.
    Last edited by kevm14; 12-12-2011 at 06:15 PM.
    12-12-2011 06:09 PM
  23. slitching's Avatar
    The holes in the back are used for noise cancellation aren't they? I still think there is a bug in the noise cancellation equation. Maybe the friction with the case is being lumped in with highs in our voices.
    12-12-2011 06:20 PM
  24. Ruslan.al's Avatar
    It might be a software issue.. We are also noticed from the first day that when we are using TANGO there is no problem at all.

    Phones were purchased at LA MS Store (Century City). Anybody else with "mic problem" got their phone at MS Stores?
    12-12-2011 06:26 PM
  25. klocker2's Avatar
    Yes someone needs to take the plunge into drilling the hole out. :)

    I also wonder if it will make a difference if you baffle the inside back with foam? I still can not imagine how some people could be having issues and some are not unless it is a physical problem with certain handsets

    Edit...
    Got my titan through ATT online
    12-12-2011 06:31 PM
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