View Poll Results: Are you having in Call Voice Quality issue with your Titan?

Voters
125. You may not vote on this poll
  • Yes

    78 62.40%
  • No

    47 37.60%
09-02-2012 09:34 AM
152 ... 34567
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  1. airsmith's Avatar
    (NOTE: This comment is for airsmith81 - not a solution for everyone that has big issues with call quality - I have said that in my opinion only an exchange will solve major problems unless HTC releases an update/new back)

    If you find you are laying down at home when the problem occurs try turning off the "Flip for speaker" option under the attentive phone settings. I found the couple of times I got comments with my new phone were when I was laying down at home. Turned off the setting and haven't had another complaint. Interested in seeing if this works for others too.
    I'll will try it out when I get off work today and let you know. Thanks for the input
    12-22-2011 11:07 AM
  2. mhedgpeth's Avatar
    My wife and I are having these call quality issues. I was happy to hear that we weren't the only ones. I'll monitor this forum to see if there are any suggestions.
    12-22-2011 12:22 PM
  3. mhedgpeth's Avatar
    I just went through this issue with HTC support and we did a soft and hard reset. We had reproduced the issue after the soft reset. After the hard reset, everything was OK. I'm still thinking I'll go replace the unit at Best Buy though.
    12-22-2011 01:36 PM
  4. slitching's Avatar
    Been saying I'd upload pics of the new phone back ... the one that works... here they are:
    http://s7.postimage.org/ueww7spg9/WP_000027.jpg
    http://s7.postimage.org/u7dup13vd/WP_000028.jpg

    This will have to do fa now.. I'll host em properly next time...
    Last edited by slitching; 12-23-2011 at 02:26 AM.
    12-22-2011 04:57 PM
  5. klocker2's Avatar
    Been saying I'd upload pics of the new phone back ... the one that works... here they are:
    Click to view quoted image


    Click to view quoted image
    pics not showing in IE nor Chrome
    12-22-2011 07:32 PM
  6. mhedgpeth's Avatar
    I just spoke with HTC support at (866) 449-8358 and they said that they are looking into this issue and hopefully it will be fixed in the next update. They didn't even admit there was a problem, other than "they are looking into it". The update will be out "hopefully soon".

    This after I exchanged both of my phones at Best Buy, did a hard reset of the phone out of the box, then reproduced the issue on the first phone call with the Titan.
    12-22-2011 08:22 PM
  7. artzznyzz's Avatar
    Suggest that you start with the 'spot - on' comments of Slitching & Rocket_Girl in this and other threads re sound quality & numerous other Titan problems.

    You have a dedicated cadre of enthusiasts on WPCentral, XDA Developers, and other sites. Monitoring these sites could provide an effecient means to identify (and even help resolve) issues that slip through your own internal and beta testing.

    (On a side note, it would be helpful if you gave some extended beta testing a higher priority than absolute secrecy.)

    Quality control should be an ongoing processes. QC does not stop when you 'release' a product to the next stage in the designer to developer to manufacturer to carrier to consumer chain. Talk to each other. We sugget you work together, rather than merely assign blame to someone else (HTC, MS, AT&T or the end user.)

    With all best wishes,
    (for what may well be easy fixes),
    Artzznyzz
    12-23-2011 08:24 AM
  8. Rocket_Girl's Avatar
    pics not showing in IE nor Chrome
    This may be a silly question since neither of us have a 'bad' backplate in hand now: first thing I noticed was the date...whick looks to be either a mfg date for the backplate or a build date for the phone. I do not remember seeing this on any of my three TITANS. Since it was the very first thing I noticed in your photo, I wonder if this could be I've very simple way to distinguish good from bad (problem vs. post-problem)?

    ---If some have dates and others do not --> answer.

    ---If all have dates, figure out which among them are the affected dates (or lot numbers), and embark on mass replacement of backplates for anyone who actually kept their TITAN.

    Granted this deals only with the voice-quality issue...and there are many others...but just a thought.
    12-23-2011 10:58 AM
  9. power5's Avatar
    So, when you guys look through the hole in the back plate, can you see perfectly through it? Mine is an unobstructed view right through the insulation. Do you guys think that insulation does anything? I am thinking of removing it. I had my wife call me from a land line in our house while I was in the house. I took the land line to the other room while she was talking. Kids were loud in the background and I had no trouble hearing anyone. The call quality did sound a little low like there was not much high pitch being transmitted, but nothing horrible at all. So when she talked, or when the kids in the background talked, or when both were talking, I heard every word with no changes in volume or anything. I will assume that I do not have a bad TITAN then and I can go about my day? Think I should go to ATT and switch out anyway? Or maybe I just go in and try another unit and if its no better just be glad I got a good one?


    I snapped a pic of the insulation in my case. Amazed at the macro quality of this phone. It can zoom very very close. I wish it was easier to set what I want in focus though. Even when I picked the insulation area with my finger it seemed to change its focus. When it went through its focus range it did not settle on what appeared to be the crispest focus range.
    12-23-2011 12:46 PM
  10. power5's Avatar
    This may be a silly question since neither of us have a 'bad' backplate in hand now: first thing I noticed was the date...whick looks to be either a mfg date for the backplate or a build date for the phone. I do not remember seeing this on any of my three TITANS. Since it was the very first thing I noticed in your photo, I wonder if this could be I've very simple way to distinguish good from bad (problem vs. post-problem)?

    ---If some have dates and others do not --> answer.

    ---If all have dates, figure out which among them are the affected dates (or lot numbers), and embark on mass replacement of backplates for anyone who actually kept their TITAN.

    Granted this deals only with the voice-quality issue...and there are many others...but just a thought.
    the text came out a lot better in his photos than it is in real life. You can barely make out the black text on the case on mine.
    12-23-2011 12:49 PM
  11. klocker2's Avatar
    This may be a silly question since neither of us have a 'bad' backplate in hand now: first thing I noticed was the date...whick looks to be either a mfg date for the backplate or a build date for the phone. I do not remember seeing this on any of my three TITANS. Since it was the very first thing I noticed in your photo, I wonder if this could be I've very simple way to distinguish good from bad (problem vs. post-problem)?

    ---If some have dates and others do not --> answer.

    ---If all have dates, figure out which among them are the affected dates (or lot numbers), and embark on mass replacement of backplates for anyone who actually kept their TITAN.

    Granted this deals only with the voice-quality issue...and there are many others...but just a thought.

    the white numbers on mine are the same, the black numbers both end in lower digits

    US -0909 SL. 11.09.17,

    could it be that simple?
    Last edited by klocker2; 12-23-2011 at 01:13 PM.
    12-23-2011 01:02 PM
  12. Ruslan.al's Avatar
    Mine (with bad voice quality) are:

    C-111026-A02
    1
    1013A

    WNC-US-0917
    SL.11.09.26
    12-23-2011 01:11 PM
  13. klocker2's Avatar
    Mine (with bad voice quality) are:

    C-111026-A02
    1
    1013A

    WNC-US-0917
    SL.11.09.26
    same as photo of above "replacement unit" I believe, and you have voice issues yes?
    12-23-2011 01:13 PM
  14. airsmith's Avatar
    C-111128-B01
    1
    1125A

    WNC-US-0919
    SL.11.10.03

    My third Titan. Mic seemed better the first few days, getting a lot worse now. I love this phone, but it isnt working as a phone
    12-23-2011 02:16 PM
  15. Ruslan.al's Avatar
    same as photo of above "replacement unit" I believe, and you have voice issues yes?
    Yes, I do
    We have 5 units.. I don't have an access to the rest of them at this moment
    12-23-2011 02:27 PM
  16. SolunaKitty's Avatar
    C-111128-B01
    1
    1127A

    WNC-US-0915
    SL.11.10.03

    I shall test out the call quality at some point.
    12-23-2011 03:06 PM
  17. Dave Blake's Avatar
    Titan 2 in the house I have tested with multiple phone calls to friends on different phones on different networks. No complaints everyone says I sound good Crystal clear that is with my Case Mate case on and off. Just thought I would give everyone the heads up there are good devices out there if you are having call quality issues I would recommend you exchange it. I have now gotten 2 devices with no call quality issues. Try to go to a different location than where you got your original device. M2C
    12-23-2011 03:08 PM
  18. klocker2's Avatar
    K. they had another titan when i went in but looked the same to me. I didn't bother setting it up or getting it because i only have until Monday to return again and that mall was a friggin madhouse... Monday will be no better so I just didn't feel like dealing with it anymore but tested the demo unit and muffled as well.

    Gave it up and got another focus S. Sad to see you go my Giant friend. *shed tear*

    Well it was nice trying to solve this issue with some of you but I will be over in the ghost town now AKA focus S forum :P If I keep reading here and issue is resolved i'll kick myself in the butt.

    thanks!
    12-23-2011 03:33 PM
  19. Rocket_Girl's Avatar
    K. they had another titan when i went in but looked the same to me. I didn't bother setting it up or getting it because i only have until Monday to return again and that mall was a friggin madhouse... Monday will be no better so I just didn't feel like dealing with it anymore but tested the demo unit and muffled as well.

    Gave it up and got another focus S. Sad to see you go my Giant friend. *shed tear*

    Well it was nice trying to solve this issue with some of you but I will be over in the ghost town now AKA focus S forum :P If I keep reading here and issue is resolved i'll kick myself in the butt.

    thanks!
    Ah, I will be there in the ghost town forum as well. Ghost town forum has one upside: either fewer people are having problems...or their glitches are so minor that they don't bother to post them...or the bugs have been/are being worked out.

    Besides, we cab still lurk over here to keep up with what's up! Nice to have some company over in Samsung-land!
    12-23-2011 03:42 PM
  20. Rocket_Girl's Avatar
    Titan 2 in the house I have tested with multiple phone calls to friends on different phones on different networks. No complaints everyone says I sound good Crystal clear that is with my Case Mate case on and off. Just thought I would give everyone the heads up there are good devices out there if you are having call quality issues I would recommend you exchange it. I have now gotten 2 devices with no call quality issues. Try to go to a different location than where you got your original device. M2C
    You're still taking case-mate on and off? You're braver than I am...I would never remove it if I'd lost one the way you did
    12-23-2011 03:46 PM
  21. roffleswaffles's Avatar
    So I was freaking out about my Titan and I did a test call with someone with an iPhone... I sounded pretty clear.

    I saw other people posting these pics of their phone, so I'll include mine as well...
    12-23-2011 05:43 PM
  22. fkiehner's Avatar
    If I dont hold the mic close to my face, I have been told that I can not be understood.
    12-25-2011 03:46 PM
  23. neftv's Avatar
    I noticed something with my Titan. When I talk to someone on my Titan there is a difference in voice quality from holding the phone to your ear verses put the phone face down on a table (which puts the phone in speaker mode). Caller told me I sounded more natural with the phone face down.
    I observe that the part where the antennae are the case has two holes near the edge on both sides its like the rivot the antenna to the case but those holes must serve a purpose for mic pickup and audio?..don't know..
    Maybe HTC just needs to put a little grill down where the mic is just like how they have a grill for the part you put your ear on. Then send us all a new case.
    Last edited by neftv; 12-25-2011 at 10:19 PM.
    12-25-2011 09:55 PM
  24. SolunaKitty's Avatar
    C-111128-B01
    1
    1127A

    WNC-US-0915
    SL.11.10.03

    I shall test out the call quality at some point.
    Well, first call (to my brother): he told me that I sounded muffled and that I sounded like I was far away from the phone. I was pretty disheartened after that.

    Afterwards, I called 4 friends who knew how I sounded like on my old phone, and three told me that I sounded clear and/or that there were no problems hearing me, while one told me that I was clear, but a little quiet.

    For reference, I used my left hand to talk (at least to my friends; I cannot recall which one I used while talking to my brother), and I used someone's suggestion in the thread of holding it so that the mic is around the same altitude as my mouth.

    Anyway, I said I would test mine out with that case, and I did~
    12-27-2011 12:40 AM
  25. Ruslan.al's Avatar
    Afterwards, I called 4 friends who knew how I sounded like on my old phone, and three told me that I sounded clear and/or that there were no problems hearing me, while one told me that I was clear, but a little quiet.

    ~
    Are all your friends on AT&T network?
    12-27-2011 08:54 AM
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