I agree, Slitching. Unfortunately, when I spoke with HTC...described problem, pointed to forum, the rep dismissed the possibility of a physical manufacturing defect. All he had was the reflexive 'reset the phone'. I gave up on re-explaining the (il)logic of that approach.
I wish the voice quality was my only problem. It *was* my most recent problem, and absent that problem, I would still have the TITAN. Having been through two already, I just wasn't able to trust the device enough to bind myself to it and to at&t for two years. I do think they will solve the glitches - a batch of bad backplates is easy enough to address by identifying the manufacturing lots and sending new backplates to affected users...even keeping a few in stock in stores to help users try a new one/ swap the backplate rather than replacing the whole device.
I switches carriers specifically for the TITAN, because of the world-phone problems with Verizon's only WP7 device. I have been through the reporting-and-waiting experience for a couple of months with no solution(remains unsolved). Already leery of at&t longstanding signal issues, a repeat of the waiting-and-living-with-it was too much to add to the equation.
It would help if MS,HTC, and at&t could create rapid-response teams when a new device is released. Customer calls could be triaged to the specialty team, who would come up to speed with problems as quickly as forum posters have. Specialty teams from each player (MS, HTC, and at&t) should confer weekly or even daily in early days following release to 1) define and understand issues; 2) decide whose problem it is to fix and 3) cooperate to solve problems.that involve more than one entity. An additional IMPORTANT step would be to extend the 30 days *on new device purchases* first-wave of purchasers pending a clear plan to systematically identify and address problems. As a new customer to at&t, it would go a long way toward peace of mind to know that if problems continue, I could replace with a different NEW device.
OUtbreak investigation models from epidemiology are well-developed to function this way (they can also have their glitches) - point is that this is identical to a clinical diagnostic process..and similar approaches could be effective in situations like this.
THe binding contract setup of US wireless companies is a diaincentive to solve problems aggressively in this way...if they can get you to hold on for 30 days, you're stuck one way or another. Let me be clear that I don't think anyone is trying to string us along ..there us just no systematic plan for response. The alternative idea would incentivize *toward* efficient problem resolution rather than against it...and would go a long way toward reassuring consumers.
Stepping off soapbox now ;-)