05-05-2012 11:02 PM
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  1. neftv's Avatar
    Funny: tape on the upper mic, tape on the SIM...
    Well we got a world class phone from a world class Manufacturer. The AT&T rep told me that Ha!
    12-30-2011 08:06 AM
  2. kevm14's Avatar
    As with the mic testing, this is more useful as a diagnostic aid.
    12-30-2011 09:07 AM
  3. neftv's Avatar
    You could try something like adding a single piece of tape to the sim card which would maybe press it into the contacts more securely.
    As I was packing the Titan that I am shipping back to Amazon I tested the feel of the SIM card going into the slot and the second Titan that one I am keeping had a firmer feel to it then the one that was originally shipped to me. So I got till the 12th now I am going to see how this one goes. Another reason I like the Titan it has a low SAR rating too compared to the Android Devices I was considering.
    12-30-2011 09:08 AM
  4. 5tephen's Avatar
    Don't blame WP7 :) this is 100% HTCs fault. If you look at HTC's track record they have a history of releasing phones with terrible voice quality. Android, WP7 or whatever...
    It's not that I'm blaming WP7 as much as it is that I won the phone at a windows phone event and so have no proof of purchasing. I've had a dead pixel, the random reboots, and the trouble with MMS. Yet through it all, the people who ran the events have been no help in getting me a replacement and all HTC will say is to send it in for a few weeks to get repaired. I don't have another cell phone for that to work for me.

    Sent from my TITAN using Board Express
    12-30-2011 09:50 AM
  5. kevm14's Avatar
    Aren't MMS issues usually fixed by running the Connection Setup app, which populates the correct APN settings, which you would need to do with your international model.

    The reboot issue may be the sim card intermittently disconnecting, which could be an issue with the sim card slot itself. Jury rigging with tape may be possible which would at the very least identify the cause of the issue. I wouldn't really mind having tape on it permanently, given how infrequently I remove the sim (never). I'm up to 3-1/2 days of uptime, though I never noticed the problem in the first place. Just gathering data.

    I don't believe I have any dead pixels, but I am not about to look for them, either.
    12-30-2011 10:07 AM
  6. 5tephen's Avatar
    Aren't MMS issues usually fixed by running the Connection Setup app, which populates the correct APN settings, which you would need to do with your international model.

    The reboot issue may be the sim card intermittently disconnecting, which could be an issue with the sim card slot itself. Jury rigging with tape may be possible which would at the very least identify the cause of the issue. I wouldn't really mind having tape on it permanently, given how infrequently I remove the sim (never). I'm up to 3-1/2 days of uptime, though I never noticed the problem in the first place. Just gathering data.

    I don't believe I have any dead pixels, but I am not about to look for them, either.
    The TITAN I won was not the international model, but the AT&T branded model. I ran the connection setup app multiple times to no avail and the only thing that allowed me to receive/send MMS again was pulling the battery. And every time it's happened since then, pulling the battery was the only thing that helped.

    As far as the reboot issue goes I'm not sure what you'd have to be doing for the sim card to disconnect, but mine rebooted this morning while it was locked and laying on my bed not being touched.

    I have one dead pixel towards the bottom of the screen in the middle. That was the only time that the phone had randomly rebooted before I had had the phone for a month. When it rebooted it took a long time to come back up and when it did the dead pixel was very noticeable.
    12-30-2011 12:38 PM
  7. neftv's Avatar
    The TITAN I won was not the international model, but the AT&T branded model. I ran the connection setup app multiple times to no avail and the only thing that allowed me to receive/send MMS again was pulling the battery. And every time it's happened since then, pulling the battery was the only thing that helped.

    As far as the reboot issue goes I'm not sure what you'd have to be doing for the sim card to disconnect, but mine rebooted this morning while it was locked and laying on my bed not being touched.

    I have one dead pixel towards the bottom of the screen in the middle. That was the only time that the phone had randomly rebooted before I had had the phone for a month. When it rebooted it took a long time to come back up and when it did the dead pixel was very noticeable.
    With regard to the sim card. In my situation I had two Titan's in hand and noticed that the replacement (2nd one I am keeping) has a firmer slide to it when you slip the SIM card in. The first Titan I got didn't seem like a firm slide. Kevm was suggesting putting thin layer of tape on the Sim card on the non-circuit side to maybe firm it up. I don't think I need to do that with mine since it already firm in the Second Titan I got. I wouldnt want to widen the bracket holder unnecessarly it seems flimsys as it is. Who knows maybe the Titan you won was previous used? I did a reset on mine and I thought that helped the first Titan I had and I installed the SIM card after I loaded the operating system for the first time. I will begin to install my applications shortly one at a time.
    12-30-2011 01:02 PM
  8. 5tephen's Avatar
    With regard to the sim card. In my situation I had two Titan's in hand and noticed that the replacement (2nd one I am keeping) has a firmer slide to it when you slip the SIM card in. The first Titan I got didn't seem like a firm slide. Kevm was suggesting putting thin layer of tape on the Sim card on the non-circuit side to maybe firm it up. I don't think I need to do that with mine since it already firm in the Second Titan I got. I wouldnt want to widen the bracket holder unnecessarly it seems flimsys as it is. Who knows maybe the Titan you won was previous used? I did a reset on mine and I thought that helped the first Titan I had and I installed the SIM card after I loaded the operating system for the first time. I will begin to install my applications shortly one at a time.
    Mine was sealed in an AT&T box. I actually took the backing off and was messing around with the sim card/bracket and it wouldn't budge a bit no matter how I tried manipulating it.
    12-30-2011 01:09 PM
  9. neftv's Avatar
    Mine was sealed in an AT&T box. I actually took the backing off and was messing around with the sim card/bracket and it wouldn't budge a bit no matter how I tried manipulating it.
    Well mine didn't budge either in the first Titan but the part of the Sim card that matter is where the center part is. The Gold part. I guess there was a chance that part is not snug on mine. Maybe you can just get a Net10 or GoPhone tempararly so you can get the Titan repaired/replaced by HTC. Atleast you wont be without a phone that way.
    12-30-2011 01:24 PM
  10. neftv's Avatar
    I looks in the last boot time application and it looks like my phone rebooted around 4:30 am Eastern. But no reoccurance since then.
    I am wondering if anyone else had a reboot around the same time on their Titan?
    Is it possible that they pushing some sort of update?
    Maybe to take care of the audio issues?
    12-31-2011 11:55 AM
  11. neftv's Avatar
    Here we go again..
    I simply change the screen time out from 3 mins to 30 secs. And seconds later the phone reboots. Ha!
    12-31-2011 12:15 PM
  12. kevm14's Avatar
    I looks in the last boot time application and it looks like my phone rebooted around 4:30 am Eastern. But no reoccurance since then.
    I am wondering if anyone else had a reboot around the same time on their Titan?
    Is it possible that they pushing some sort of update?
    Maybe to take care of the audio issues?
    Mine's been up since 12/27 at 3:21AM (which is odd, as that wasn't me). So over 4-1/2 days.

    Changed my brightness from 1 min to 30 seconds. No reboot.
    12-31-2011 01:01 PM
  13. tmotytn's Avatar
    I looks in the last boot time application and it looks like my phone rebooted around 4:30 am Eastern. But no reoccurance since then.
    I am wondering if anyone else had a reboot around the same time on their Titan?
    Is it possible that they pushing some sort of update?
    Maybe to take care of the audio issues?
    The answer to your question isn't going to be good to hear, but sadly it is no.

    WP doesn't get OTA updates, the device has to be connected to Zune.

    and with HTC just acknowledging the audio issues in the last few days, it would be unlikely that they would already be sending out the patch
    12-31-2011 01:34 PM
  14. neftv's Avatar
    Alright everyone I may be on to something with the reboot issue.
    I found (searched in Google) in another forum dealing with the HD7 reboot issues that if you uninstall any HTC apps instantly cures the reboot issue. If you go to Marketplace then to HTC apps if you have any of those installed uninstall them. A few users that did this said they didn't have the random reboot issue. Some suspected that it might be the HTC Hub doing this reboot issue. For one reason or another something with HTC is conflicting with the Windows Phone OS. Some said by uninstalling then later reinstalling that the problem did not surface again. I have uninstalled the HTC apps except for the HTC specific Tango app for Titan. I am going on 20 hrs. I had an issue with starting Gmaps by mistake and I hit the back arrow quickly and the phone crashed but that was my doing. This is worth a try for others to see if this helps. I doing this myself to see if I can hold steady for a couple days.
    vsf likes this.
    01-01-2012 05:38 PM
  15. Rob.Elliott's Avatar
    I had a similar problem, however my phone didn't restart it just powered off rather abruptly (It didn't shut down, rather it just went dead in a similar way as a PC would when you yank out the power cable) and wouldn't restart without performing a battery pull.

    I phoned HTC and the girl on the phone said it might be a software issue. I didn't agree with her assessment since I was running the latest WP7 version and the latest Titan firmware. I'd also tried a factory reset. My gut feeling was that it was hardware.

    Anyway I sent it back for a warranty repair on the 5th December and UPS prompty 'lost' my phone... I am still without my Titan and the HTC call centre have been about as much use as a **** flavored lolly pop. They say they are sending me a replacement but it won't arrive for another 5-10 days.
    01-04-2012 10:41 AM
  16. neftv's Avatar
    I had a similar problem, however my phone didn't restart it just powered off rather abruptly (It didn't shut down, rather it just went dead in a similar way as a PC would when you yank out the power cable) and wouldn't restart without performing a battery pull.

    I phoned HTC and the girl on the phone said it might be a software issue. I didn't agree with her assessment since I was running the latest WP7 version and the latest Titan firmware. I'd also tried a factory reset. My gut feeling was that it was hardware.

    Anyway I sent it back for a warranty repair on the 5th December and UPS prompty 'lost' my phone... I am still without my Titan and the HTC call centre have been about as much use as a **** flavored lolly pop. They say they are sending me a replacement but it won't arrive for another 5-10 days.
    Wow your without a phone for this long....
    It seems to me that HTC is very little supportive.
    For me well it was a no go because phone just power cycled last night. This Time I called HTC last night but they offered very little help and in fact the phone call cut off or they hung up on me I dont know. The first person I talked to she took my infomation and didn't have any solution suggested that I talk to Warranty repair maybe they have ideas. I talked to that lady and the idea of a battery replacement came up but then the call went silent, maybe she put me on hold I waited for couple mins. It was 8pm at this point I just giving up. Today I got a automated survey call this morning about how my experience was with HTC and rated them 2's across the board.
    I could "live" with the voice quality issue on this phone but not the reboot/powercycle and you don't hangup on your customers.
    I think we can update the OS to Tango when its available but will that fix this issue when not all Titans have this problem
    Maybe I should have purchase an Atrix II, I know Vivid been recommended but I cringe seeing Vivid is made by HTC.
    My other option is to reverse my upgrade and just go back to my Nokia 5800 Navigation Edition.
    I am too so torn with what to do. I have to decide by or on Friday.
    01-04-2012 10:59 AM
  17. Rob.Elliott's Avatar
    The really frustrating bit is the quality of the service is very much dependent on the person you speak to, the first person I spoke to after I had a suspicion my phone was lost said that they had received it, that the USP parcel tracker probably hadn't been updated, and I should call back in about 7 days to see if it had been fixed. When I called back they said it never arrived...
    I've got a work phone I can use instead, but it's a Blackberry Torch and it's bloody awful.
    ioannisgk likes this.
    01-04-2012 11:18 AM
  18. scarfinv's Avatar
    People have been experiencing random reboots on a variety of different phones, so I suspect it is not soley a hardware issue.

    I've been googling the random reboot issue for a few days now, since I'd been experiencing the reboots more frequently.

    I bought my Samsung Focus in December of 2010 - and it was very stable until after I got Mango - then reboots started to appear...

    But now I'm thinking that this may have just been a coincidence.

    I read in another forum that someone thought it might be an issue with a "bad" email. Getting rid of the email directly from the server seemed to help the issue when your phone didn't have to attempt to download it any more.

    I did some checking on my phone, and I had a couple different email accounts set up that I use only infrequently - they were gmail. Since I'd moved my gmail calendars over to Windows Live last week, I decided last night to just delete all my gmail accounts from my phone to see what happened.

    My phone has now been up for a little over 11 hours - that's the longest it's gone without a reboot in ages.

    This may just be another coincidence... or maybe not!

    Sigh....

    Went 15 hours... then two random reboots, both while the phone was in my purse and not being used....
    Last edited by scarfinv; 01-30-2012 at 06:12 PM.
    01-30-2012 10:01 AM
  19. vsf's Avatar
    Alright everyone I may be on to something with the reboot issue.
    I found (searched in Google) in another forum dealing with the HD7 reboot issues that if you uninstall any HTC apps instantly cures the reboot issue. If you go to Marketplace then to HTC apps if you have any of those installed uninstall them. A few users that did this said they didn't have the random reboot issue. Some suspected that it might be the HTC Hub doing this reboot issue. For one reason or another something with HTC is conflicting with the Windows Phone OS. Some said by uninstalling then later reinstalling that the problem did not surface again. I have uninstalled the HTC apps except for the HTC specific Tango app for Titan. I am going on 20 hrs. I had an issue with starting Gmaps by mistake and I hit the back arrow quickly and the phone crashed but that was my doing. This is worth a try for others to see if this helps. I doing this myself to see if I can hold steady for a couple days.
    Removing the HTC apps resolved my rebooting problem. In early December I had this same problem, my Verizon Trophy would randomly reboot, several times an hour. At that time I reset the phone and had to reinstall my apps. This problem returned 6 days ago. I was really close to resetting the phone when I saw the post about removing the HTC apps. This worked for me, I don't know why, but I know it worked. I had the following installed:

    * HTC Hub
    * Connected Media
    * Tango (I have no idea why I had that installed)\
    * Dock Mode
    * Photo Enhancer
    * Connection Setup
    02-23-2012 12:07 PM
  20. TheWeeBear's Avatar
    Ive got all those apps installed on my Titan and never had a single reboot.

    I don't have an AT&T Titan so it may be peculiar to that with the older firmware.

    Glad it works for those getting resets though. :)
    02-23-2012 12:29 PM
  21. kevm14's Avatar
    I have HTC Hub as well (and no issues). I did notice they updated it recently...
    Almost 13 days of uptime here...
    02-24-2012 02:13 PM
  22. face2k's Avatar
    I use a HD7
    I only have HTC hub and it's still restarts by itself.
    for me it usually when im playing a game or using apps.
    what about everybody else? same?
    I send it back for repair twice they said there no problem with the phone.
    second time i got it back they said it might be a battery problem so i bought a new battery yesterday and it's still the same.
    when i was still using my first battery i tried uninstalling my HTC apps like hub, converter, flash light but still no use.
    anybody have an update to this problem?
    I think the people repairing aren't gonna help me.

    update! uninstalled HTC hubs and i just got a phone call, picked it up and it rebooted.
    should i uninstall the HTC flashlight,notes,checklist??? i think it's pretty usefull
    Last edited by face2k; 03-24-2012 at 05:58 AM.
    03-24-2012 05:33 AM
  23. HeyCori's Avatar
    Rebooted 3 times in two days. Unless HTC releases a firmware update with the Tango update then it's probably time to say goodbye to the Titan I. If I'm forced to buy a new phone I'll probably snag a white Lumia 900.
    04-21-2012 02:32 PM
  24. ioannisgk's Avatar
    Some stuff i learned when i had this problem:

    1. A combination of installed apps caused this problem on my Titan I.
    Try to uninstall ALL HTC apps and see how it goes. Also, if you have Skydrive installed, uninstall it for a couple of days.

    2. When i had the random reboots, i have noticed that they happened ONLY if i had my phone in my pocket UPSIDE DOWN. If i had the phone in my pocket the way i hold it when talking (microphone down, speaker up), the reboots did not happen.

    Hope this helps.
    04-23-2012 03:14 PM
  25. HeyCori's Avatar
    So, for three days straight I get random reboots. For the past four days I haven't had a single problem. Make up your mind!!
    04-26-2012 12:48 PM
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