04-22-2012 12:41 PM
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  1. petroll's Avatar
    Yeah by shell I meant the actual grey casing of the phone, not my aftermarket case.

    One of the main reasons I went from the Focus S to the Titan was so I could get my $199 back and score the Titan for a penny. Also I thought the bigger screen was a selling point and the additional settings HTC includes that Samsung doesn't have.
    thanks. Sorry, by 'case' I meant the phone case. So what i'm going to do is remove the phone's actual cover, and apply the tape on top of the hole underneath the htc cover.
    12-29-2011 04:33 PM
  2. klocker2's Avatar
    I knew if I kept lurking this forum I'd come to regret returning my titan. I just didn't know it would be this soon!

    ;)

    Good luck hope it works
    12-29-2011 05:30 PM
  3. GekkoAce's Avatar
    HTC should issue a statement saying there's no problem, try talking different, here's a free case to fix a problem that never existed... Worked for Apple...

    Sent from my TITAN using Board Express
    airsmith, tmotytn and boss.king like this.
    12-29-2011 07:11 PM
  4. petroll's Avatar
    I tested my Titan with electrical tape on the top microphone (next to headphone jack) both UNDER the phone's aluminum case and OVER the phone's aluminum case.

    Here's what's improved for me:
    - much less background noise for receiving party, changing the volume rocker is no longer loud to the receiving party.

    Here's what's not improved much:
    - the chief complaint of my muffled voice to receiving party hears is improved, but not by much.

    so, I'm disappointed on the muffled voice but background noise is now not an issue.
    12-30-2011 03:06 PM
  5. Blacklac's Avatar
    when you say "changing the volume rocker volume" what is this noise? Is it just the same noise from rubbing the back case as you reach for the volume rocker, or is it something else? (Im not sure if your aware, but if you slide your finger in the case anywhere during a call/recording, you will get a very loud noise on the other end. I have noticed, just making voice recordings, simply handling the phone and changing positions in the hand will make this loud noise.

    Is your volume rocker sound different than this?
    12-30-2011 04:16 PM
  6. neftv's Avatar
    Is it possible that HTC sent out an update this morning for the audio issue?
    My phone had a reboot around 4:30am eastern based on the last boot time app.
    12-31-2011 11:57 AM
  7. Tatnall007's Avatar
    I have 2 of these and they both sound muffled at the far end. However, the far end sounds the same with a headphone/mic setup and on speakerphone, so this is very likely a software issue. [I bet it would be the same with Bluetooth, but I haven't tried it.] They *need* fix this with a sw/fw update.
    12-31-2011 05:50 PM
  8. petroll's Avatar
    when you say "changing the volume rocker volume" what is this noise? Is it just the same noise from rubbing the back case as you reach for the volume rocker, or is it something else? (Im not sure if your aware, but if you slide your finger in the case anywhere during a call/recording, you will get a very loud noise on the other end. I have noticed, just making voice recordings, simply handling the phone and changing positions in the hand will make this loud noise.

    Is your volume rocker sound different than this?
    hi @blacklac the receiving party complains that when I adjust the volume rocker, they hear a loud clicking or pinging sound; they say this is not the same as what you describe (that loud scraping sound of my hand moving and touching the phone (or case)).
    01-01-2012 01:09 PM
  9. BucDan's Avatar
    I gave them a call earlier about this issue and I guess the news of muffled quality caught up. Lets get going HTC and fix it.
    01-01-2012 07:55 PM
  10. issieman's Avatar
    I can confirm I don't have the mic problem issue. I live in the UK though.

    To test I left a 1min voice-mail message for myself and it sounded clear.

    Am not sure if this is an AT&T thing or a cover issue as mentioned in previous post.
    01-04-2012 08:37 AM
  11. mberdych's Avatar
    I have noticed this issue after couple of weeks, also live in Europe. People are not complaining always, just sometimes, issue seems not to be there all the time, maybe environment plays the role. But definitely, here in Prague, I have had the problem already.
    01-04-2012 09:29 AM
  12. arzoo's Avatar
    I contacted HTC recently and this was their response:

    Thank you for taking the time to contact us here at HTC. We are sorry to hear about the issue you are experiencing with speaker phone on your HTC Titan.

    We are aware of this troubling issue and we are working closely with your carrier to develop a maintenance release to correct it. Our developers are currently working on this and we hope to have an update available for you soon. We do not yet have an ETA to provide for you. To stay on top of release dates for upgrades and new devices, you can follow our social network feeds on Twitter and Facebook, or our official website at htc.com/us. However, you will receive direct notification to your device once this is available for download and installation.
    HeyCori likes this.
    01-17-2012 07:45 AM
  13. Blacklac's Avatar
    Finally, acknowledgement.

    Send a reply that only ATT users have it and to push ATT to send out updates that European users already have. I hate ATT for software updates...
    01-17-2012 11:15 AM
  14. mberdych's Avatar
    Not only US, but Europe as well. HTC, this is non sense. Microphone crap everywhere.
    01-17-2012 11:35 AM
  15. Elfman12's Avatar
    I got a replacement Titan through Amazon, and the issue is the same on the new phone. If there's no background noise in the room, the voice is normally pretty clear. ANY background noise and the quality goes straight to crap. Confirmed on both phones.
    01-19-2012 12:02 AM
  16. slitching's Avatar
    Damn It... I had switched out phones and all was great... Until it wasn't... I don't know what happened but now I'm back to having people complain about my call quality (after about a month of good calls on the new phones) I can't wait for the update mentioned above!
    01-19-2012 11:56 PM
  17. mdameron's Avatar
    I put electrical tape underneath the phone's case on the microphone hole and 2 different people said I sounded better than usual.
    01-20-2012 09:11 AM
  18. sfleuriet's Avatar
    I have tape underneath the phone's case on the upper microphone hole, and it has helped. However, I've noticed the best thing to do during a phone call is to have the lower microphone hole as CLOSE to my mouth as possible. Anytime I angle the phone away from my cheek, I get call quality complaints or "hello? are you there?".
    01-20-2012 12:32 PM
  19. edboogie78's Avatar
    I have tape underneath the phone's case on the upper microphone hole, and it has helped. However, I've noticed the best thing to do during a phone call is to have the lower microphone hole as CLOSE to my mouth as possible. Anytime I angle the phone away from my cheek, I get call quality complaints or "hello? are you there?".
    I've also noticed this when I was testing my call quality. It does make a big difference.
    01-20-2012 09:09 PM
  20. ilifecomputer's Avatar
    I kind of sad this hasnt been fixed or officially addressed beyond what we have read here in this thread. Call quality is pretty damn important.

    If anything, this type of thing will ensure I steer clear of HTC for my next wp7 handset.
    01-24-2012 06:31 PM
  21. chsoriano's Avatar
    I kind of sad this hasnt been fixed or officially addressed beyond what we have read here in this thread. Call quality is pretty damn important.

    If anything, this type of thing will ensure I steer clear of HTC for my next wp7 handset.
    Yup - that's exactly what it's done to me as well. My next phone will either be a Samsung again (I had, and loved the first gen Focus) or a Nokia. The latter is the most probably though.
    01-26-2012 11:15 PM
  22. iluvuk's Avatar
    I love my Titan....except the mic muffling issue is very frustrating. This is amazing that it hasn't been discovered yet by HTC and AT&T and fixed. AFter trying everything without success, including the tape on top mic, AT&T is sending me a "refurbished" titan. Has anyone actually found that a replacement solves the problem??

    Mic works great on a voice recorder app so the mic itself is apparently functioning. I am beginning to think it is an issue with cellular antenna or transmitter.
    01-30-2012 04:45 PM
  23. alpinestars1z's Avatar
    I love my Titan....except the mic muffling issue is very frustrating. This is amazing that it hasn't been discovered yet by HTC and AT&T and fixed. AFter trying everything without success, including the tape on top mic, AT&T is sending me a "refurbished" titan. Has anyone actually found that a replacement solves the problem??

    Mic works great on a voice recorder app so the mic itself is apparently functioning. I am beginning to think it is an issue with cellular antenna or transmitter.
    Well like others have stated, many think it's an issue with the noise cancellation. I think the voice recorder app just uses the bottom mic and doesn't use the top mic to cancel out background noise.
    01-30-2012 05:04 PM
  24. iluvuk's Avatar
    Well like others have stated, many think it's an issue with the noise cancellation. I think the voice recorder app just uses the bottom mic and doesn't use the top mic to cancel out background noise.
    I understand that but I couln't get any substantial improvement by covering top mic under case, over case, etc, etc. Could be noise cancellation software but you would think that would be easy for HTC to identify and fix. Hopefully time will tell.
    01-30-2012 05:27 PM
  25. iluvuk's Avatar
    Also, if it is the noise cancellation software/hardware then I would suspect that any replacement phones sent out by AT&T will still have the exact same mic problem. I can only hope that mine actually will be improved with the new phone replacement.
    01-30-2012 05:28 PM
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