05-30-2011 08:26 AM
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  1. Wireless Vet's Avatar
    what's Verizons motivation in being so secretive about the availability of this device leading to wild speculation.

    I think Verizon is only being "secretive" if you personally feel they are being secretive. Contrary to popular belief, there is no conspiracy going on here, there's no targeted attempt to **** off customers who want a Windows phone. All of your anxiety and over desire for this phone is solely based on leaked information and unofficial release dates. I'm one hundred percent certain there is no covert operation going on here......the Windows phone, like many other smartphones that will be released this year, has a place, big or small, in our lineup. Based on business trends, they have a time frame to release it.

    I've gone to my superiors on multiple occasions regarding phone releases. One I remember in particular was the Storm 2. Crackberry forum members were about to shoot their brains out over the release of that phone. Threads were started like "will their be lines at the stores" and "what kind of inventory will the stores have".....and I kept telling those folks the same thing I've said to you folks......the Storm 2 is just going to show up one day and go on the shelf with little to no fanfare. I remember telling and showing one of my superiors all the banter online regarding the Storm 2..........they seriously couldn't get over A) all the bad info that was out there and B) how worked up people got over information not even released by VZW.

    I'm sure we will get some above average training on this phone because it's a new OS to us. But seriously, you have to understand, you are enthusiasts. So of course you have above average interest. With all due respect, this or any Windows phone is simply going to be just another smart phone offering.
    aximtreo likes this.
    04-21-2011 11:42 AM
  2. Wireless Vet's Avatar
    I think I side with wireless vet here. Verizon hasnt publically announced this phone so it is out of line for us to attack VZ on not living up to info stated in leaked internal documents.

    That's really the bottom line. And I have to say, I consider myself above average when it comes to being aware of new phone releases. And I knew nothing about this phone until I read some guys remark on VZW's Facebook fan page. I work with around 170 people, I'll bet I'm probably one of no more then five people that have any knowledge. The amount of chatter online vs the lack of stir at corporate level is amazing.
    04-21-2011 11:54 AM
  3. thed's Avatar
    Ok, I agree that we shouldn't bash Verizon because of dates on leaked documents. That's fair. The marketing isn't what's frustrating to me.

    However, I do think it's fair to bash Verizon for not caring about WP7 in general. Remember this interview from the CTO?
    Microsoft's ecosystem is a tough sell to Verizon | Mobile World Congress - CNET Reviews

    Although he doesn't say it verbatim, I interpret statements like "I don't think Verizon needs the Nokia and Microsoft relationship" and "Right now the three OS players we see for our network are Android, Apple, and RIM" as saying that they don't care.

    This is why I'm upset with Verizon, not because of some leaked docs. I don't have a problem with calling out Verizon for not caring.
    04-21-2011 11:57 AM
  4. WayCool's Avatar
    WV is correct... VZW has not said anything officially (sans the we don't need Microkia from their CTO).. I mean other than the promotional page (if it was to be private.. well.. maybe not having it published on a public web page would help?) that has be changed several times... Dec, March, April x2, now May..

    The person that DID say something is Microsoft... "Early 2011" was the exact statement.. I suppose we can argue the definition of that .. LOL

    So I'm going with later rather than sooner.. but this is normal for VZW. My Samsung Focus will be in my hands tomorrow... :) I should have considered switching to AT&T five months ago.. I would have been enjoying WP7 all this time :)

    I'm not blaming VZW for anything.. they do what they do.. they clearly dont have much interest in WP7 .. otherwise they would have both more phones on the way.. and be much more agressive in marketing/roll out.. Just an observation from an industry observer that clearly is verified by WV's posts...

    Hopefully something will get announced soon for those that dont have much of a choice for a carrier... :)
    04-21-2011 12:09 PM
  5. bbjones's Avatar
    With all due respect, this or any Windows phone is simply going to be just another smart phone offering.
    Just like Android was just another smartphone, until Verizon jumped on board and dumped in advertising dollars.
    This phone or any other WP7 phone can and should sell just as well as the iphones or the androids, if carriers back the product and invest in the advertising.

    Just my observation as an enthusiast in the cell phone chess game.
    04-21-2011 12:10 PM
  6. swantonsoup's Avatar
    By 2015 WP7 should overtake Blackberry in marketshare.
    04-21-2011 12:15 PM
  7. Tjarren's Avatar
    Oh wow, things got ugly here fast.

    @wireless vet

    Believe it or not, I've lurked on these forums for about a couple of weeks and joined to specifically address your comments because you're the closest I've seen to a insider.

    I iterated this before, but I will do it again here: people are going to other carriers. You have T-Mobile, Sprint and AT&T all with WP7 devices. There is no clear public sign that Verizon will carry a device, only, as you mentioned, rumors and leaks. So those off contract can either wait for something that there is no clear evidence is coming or change to a new carrier.

    If someone leaves Verizon for another carrier and signs a 2 year agreement, that is a likely loss of nearly $2000 for Verizon for every individual customer lost. If they have a good experience with the new carrier, they may decide to stay with them which is even more money loss. If only 1000 customers decide to do that, you're looking at $2 million going to carriers other than Verizon that could've been retained.

    For the record, I COMPLETELY understand the business reasons why phone's are not announced too far in advance. You want people to purchase phones that are available and re-up, not hold out for other phones. That approach makes sense with Android, Blackberry and WebOS because you HAVE phones with those OS's available.

    You don't with WP7. So if someone really wants THAT OS, what choice are you giving them?

    Verizon has the best service in my area, but its not THAT much better than the others. I'm about 2 or 3 weeks away from being forced to make a decision on what carrier I'm going to be with for the next 2 (or more) years. To be completely honest, I'm more interested in WP7 than I am in Verizon. Others like me have already moved on and are seemingly very satisfied.

    Basically what we need is a reason to stay. Every single one of your posts has basically told me "nothing is coming anytime soon", in other words "if you want a WP7 device, you should go elsewhere". That's unfortunate, because it gives ones like me little hope that a device is coming and little reason to commit to Verizon.

    It's not about calling Verizon out for rumors and leaks or us being enthusiast that follow WP7 closely and thus being impatient, it's just the reality of a free market where people have choices on where to spend their money. These people WANT to spend their money on Verizon. Is that really a bad thing?
    WayCool, pardizzone and aximtreo like this.
    04-21-2011 12:44 PM
  8. Biased123's Avatar
    You guys are all in a predicament for sure. But think about this...

    I have already ordered the phone through the offer to MS employees (I have connections). I ordered it on January 8th, 2011. At that time the deal specified Early 2011, I believe. No date specified. Granted, this is a MS deal. However, the contact that you deal with is a VZW employee, not MS:

    Steve Sapp
    1-206-200-6600
    steve.sapp@verizonwireless.com

    My contract was up in 2007 (yeah, that long ago) and I was waiting for a WP7 phone on VZW. When we ordered our phones (we ordered multiple), the contract was renewed for 2 years. But it restarted on January 6th. that makes it 4.5 months on contract with no phone. That is good in a way, as I won;t have to wait as long on the upgrade. But seriously... if the thing isn't out shortly after May 5th or if VZW does not come out with any info at that point, I will get out of my contract and I'll give the $100 off my bill back and I'm getting a HD7 or Focus. VZW needs to get their crap together when it does come to releases though. Apple and MS can;t be happy about how long it took to release their phones initially. Going forward, a single platform OS for phones (android) is not a great business strategy. If AT&T/TMobile fixed their service issues fixed, VZW is in real trouble with their slow releases of new products.

    With that, I heard rumors that product sign off from MS was today or tomorrow and that it should be shortly released. Who knows though...
    Last edited by Biased123; 04-21-2011 at 01:08 PM.
    04-21-2011 01:02 PM
  9. camaroguy's Avatar
    @biased123 - I think your 2 year contract will reset when you buy the phone. Also, I don't think you can "give back" the $100 credit and get out of the contract...I may be wrong on this though.
    Last edited by camaroguy; 04-21-2011 at 03:30 PM.
    04-21-2011 03:07 PM
  10. Adiliyo's Avatar

    With that, I heard rumors that product sign off from MS was today or tomorrow and that it should be shortly released. Who knows though...
    stop giving me little tid bits of hope! ;)

    i'm surprised they started your contract with no [new] phone, that doesn't really seem fair...
    04-21-2011 03:08 PM
  11. Biased123's Avatar
    @biased123 - I think your 2 year contract will reset when you buy the phone. Also, I don't think you can "give back" the $100 credit and get out of the contract...I may be wrong on this though.
    My contract was already reset once (in January). It wouldn't be reset again. Or it shouldn't. If it was, that means that for no benefit to me, they extended my contract. If it would be reset then I would argue that the contract I am in now, is null and void since I never received any phone per their offer in "Early 2011".

    The real question is whether the contract is independent of the phone or not. I would argue that the contract is separate. If that's the case, my contract started in January and will end in January 2013. If it is tied to the phone, then I should not be on contract right now, as I don't have the phone.

    I already verified that I am on contract at a VZW store through January 2013.

    They can't have it both ways. Simple as that. If they did try and have it both ways, I'll have my lawyer send them a letter. Free legal rocks...

    As far as the $100 bill credit goes, they would just reverse the credit or take it as a lesson learned. I don't care. If they reverse it, it shows up on my last bill.

    Again, this all assumes that it doesn't come out around May 5th.

    I am done with VZW. Whether it is 1 more contract length or within the next month. That will be up to them.
    04-21-2011 03:54 PM
  12. Wireless Vet's Avatar
    t I've seen to a insider.

    I iterated this before, but I will do it again here: people are going to other carriers. You have T-Mobile, Sprint and AT&T all with WP7 devices. There is no clear public sign that Verizon will carry a device, only, as you mentioned, rumors and leaks. So those off contract can either wait for something that there is no clear evidence is coming or change to a new carrier.
    Unless you absolutely need a Windows phone or any particular OS that a carrier doesn't offer for work related purposes, I think leaving a carrier simply for another phone is one of the silliest moves I see customers make. When I worked in our stores, as Blackberry and eventually Android rose in popularity, Windows 6.5 phones sat on the shelves. We carried phones like the Imagio simply so we would have a showing from Windows....and the truth is, nobody bought them.

    If someone leaves Verizon for another carrier and signs a 2 year agreement, that is a likely loss of nearly $2000 for Verizon for every individual customer lost. If they have a good experience with the new carrier, they may decide to stay with them which is even more money loss. If only 1000 customers decide to do that, you're looking at $2 million going to carriers other than Verizon that could've been retained.
    Referencing my last comment, I don't see most people lacking enough common sense to carry out a mass exodus to another carrier simply because we don't have a Windows phone.




    Basically what we need is a reason to stay. Every single one of your posts has basically told me "nothing is coming anytime soon", in other words "if you want a WP7 device, you should go elsewhere". That's unfortunate, because it gives ones like me little hope that a device is coming and little reason to commit to Verizon.
    What a twisting of my words.....I have simply stated multiple times, we have had no training, there is no sign of this phone or any other Windows product in our equipment guide, and it's not on our short list of releases over the next three weeks. YOU personally interpret it whatever way you chose.

    It's not about calling Verizon out for rumors and leaks or us being enthusiast that follow WP7 closely and thus being impatient, it's just the reality of a free market where people have choices on where to spend their money. These people WANT to spend their money on Verizon. Is that really a bad thing?
    And I like I explain to other customers who are waiting for other phones that are rumored/leaked to be coming out soon........the internet and the speculative websites make WAY to much out of product launches. There have been some pretty big product launches in my nearly five years with the company, or at least, they have been big product launches at the time. In five years, out of all the product launches we have had, there has only been one phone release that has had any kind of major intro, i.e news conference or major public statement, and that's the iPhone. So my point is, it's not common place for Verizon or any other carrier to address every single product launch with the public. People wanted the same kind of statement/info regarding the Thunderbolt.........it eventually came out, but there was never any kind of "town hall meeting" regarding the release of that phone.
    04-22-2011 09:18 AM
  13. WayCool's Avatar
    Unless you absolutely need a Windows phone or any particular OS that a carrier doesn't offer for work related purposes, I think leaving a carrier simply for another phone is one of the silliest moves I see customers make. When I worked in our stores, as Blackberry and eventually Android rose in popularity, Windows 6.5 phones sat on the shelves. We carried phones like the Imagio simply so we would have a showing from Windows....and the truth is, nobody bought them.

    Referencing my last comment, I don't see most people lacking enough common sense to carry out a mass exodus to another carrier simply because we don't have a Windows phone.
    Thanks WV. Now I "lack common sense" LOL !

    I dont WANT an iPhone. I dont WANT an Android phone. I dont WANT a Blackberry. I DO Windows.. Get it? This is exactly what the people on this board have been saying about VZW.. ARROGANCE !

    Oh.. and I have the Imagio in my pocket right now.. WHY ? Cause I dont WANT Android or Blackerry for that matter.. and that was the only choice 2 years ago at VZW. The only real choices .. EVEN NOW in the business world are Blackberry, iPhone and WP7. Why ?.. EAS policies ! Android SUCKS at implementing EAS policies. Granted WP7 could do better.. and it will given EAS is a MS technology.

    You really think customers didnt leave VZW to get the the iPhone on AT&T (during the exclusive)? You really think they "lacked common sense" ?

    Might wanna take a step back .. and think about what consumers really want.. just say'n.

    Good luck VZW.. Samsung Focus out for delivery to me TODAY !!! ;)
    Last edited by waycoolkennel; 04-22-2011 at 09:43 AM.
    Tjarren likes this.
    04-22-2011 09:37 AM
  14. Wireless Vet's Avatar
    Thanks WV. Now I "lack common sense" LOL !

    I dont WANT an iPhone. I dont WANT an Android phone. I dont WANT a Blackberry. I DO Windows.. Get it?
    YEAH, I GET IT! You've been a member of this forum since December, probably have been reading lots of unofficial release dates and theories, those haven't come true, you're pissed off at Verizon because those UNOFFICAL release dates haven't come true, and apparently you couldn't go another minute in your life without a Windows phone? I can play the assumption game too. Did you really have to have the phone right this minute? Would your life expire tomorrow if you didn't have it? I doubt it.

    You really think customers didnt leave VZW to get the the iPhone on AT&T (during the exclusive)? You really think they "lacked common sense" ?
    Of course they did. While working in the store channel, I watched as people would come walking in, often times with AT&T reps, to get their account numbers to port over. Do I think they lacked common sense for doing so? Do you want an honest answer?????? I spent all the years without the iPhone asking customers what it was about the iPhone that they had to have, or what they would be using the phone for. The answers I got were laughable...."I just want to call and text", "I don't know, I just think it's cool", "My friends have it".......in other words, for the most part, the iPhone has been a "have to have" phone, rather than a phone that people truly need. I spent years listening to people brag about how many apps the iPhone had, and when asked to see how many of those ten gajillion apps they actually used, most customers didn't even utilize 1 percent of all apps offered. I'm aware that there are a small percentage of companies who build software around Apple products, but by no means a majority. So, to answer your question, do I think people who left a company that is continually rated best in class by highly respected sources for a phone that in most cases, they didn't need, have no common sense? To be polite, I'll say I think they at least need a reality check.
    04-22-2011 11:25 AM
  15. swantonsoup's Avatar
    Wow these forums heated up a bit? I dont want to get too involved but...

    1. Nobody should mention Winmo 6.5. Its not related to WP7 in any way. Its like holding off on the iPhone because the Newton was such a failure.

    2. I dont think its worth switching carriers for a phone, but I think its worth it to switch for a platform. If you wanted the iOS experience when only AT&T had it, then its completely justifiable. Same thing would apply to Blackberry, Android, and WP7.

    3. I'm not holding VZ accountable. They didn't formally announce it and right now they're obviously pushing the phones out on the market. They dont want us sitting here waiting to sign a 2 year agreement. They want us to do that now.

    I'm holding out. I want to support the WP7 platform. I want to experience the WP7 platform. I'm not switching carriers, I'm just waiting and hoping VZ releases something very soon.
    Vallos and Tjarren like this.
    04-22-2011 11:35 AM
  16. Biased123's Avatar
    I have left only a few cell phone carriers in my lifetime. I left AT&T for Sprint for a better phone (I was young and stupid). I left Sprint because (at the time at least) their customter service was horrible (could never actually talk to a person). And now I am more than likely going to leave Verizon Wireless because of their products they support and their general lack of having good products. Technology is always old when you compare their products to other carriers (in my opinion). Look at the iPhone 4. Look at WP7. It just seems other companies are better at getting new products out to market. The company needs to look into better Agile methodology or something...

    If it wasn't for the better actual voice service, VZW would be out of business due to their lack of good products, IMHO. Hopefully they can get that fixed, but if it takes 7 months to get a phone to market, you got problems. If it really doesn't take 7 months and this was some sort of revenge against the Kin fiasco, then screw your CEO. I'm out. Either way, the company looks like crap for Windows Phone 7 fans. Whether it is their fault or not, VZW gets the bad publicity.

    WV can defend his company all he/she wants. The real problem that needs to be realized is that its not the promise date that is ******* everyone off. Its that it has taken 7 months to get a product to market and all other major carriers already have their similar products out.

    They should honestly look into their supply chain and testing procedures if it does take 7 months. No one likes dinosaur phones.

    On a similar note, seems to me that if carriers don't fear people leaving carriers that they should reduce the contract times so they can sell more phones and make more money. But I guess if it takes a year + (in the case of the iPhone 4) to get it to market then maybe the people wouldn't even have a cool new phone to buy... get it?
    Tjarren likes this.
    04-22-2011 12:47 PM
  17. Tjarren's Avatar
    Unless you absolutely need a Windows phone or any particular OS that a carrier doesn't offer for work related purposes, I think leaving a carrier simply for another phone is one of the silliest moves I see customers make. When I worked in our stores, as Blackberry and eventually Android rose in popularity, Windows 6.5 phones sat on the shelves. We carried phones like the Imagio simply so we would have a showing from Windows....and the truth is, nobody bought them.
    WP7 is the first smartphone OS that has appealed to me. It's what I want. If I cannot get what I want with Verizon, why is that silly? To be honest, this isn't about what you think, it's about what me (and others) want as customers. I may love to shop at Target, but if they do not carry an important product that I want I'm going to have to go somewhere else to purchase it. Target can feel that is silly, but as a customer in a free market I'm going to go somewhere that has what I want instead.

    Referencing my last comment, I don't see most people lacking enough common sense to carry out a mass exodus to another carrier simply because we don't have a Windows phone.
    You know, that was quite condescending. I understand what you're saying, but you are talking to customers and potential customers here. Insulting their judgment isn't a good way to show that you value their business. And, for the record, I never did claim a mass exodus. 1000 customers is not a mass exodus considering how many subscribers Verizon has. But to think you haven't lost a LOT of customers due to not having a WP7 device, multiple comments from Verizon execs that minimized the OS and your competitors having very appealing devices ... that doesn't generate confidence that this situation will improve.

    What a twisting of my words.....I have simply stated multiple times, we have had no training, there is no sign of this phone or any other Windows product in our equipment guide, and it's not on our short list of releases over the next three weeks. YOU personally interpret it whatever way you chose.
    Not putting words in your mouth. Just trying to explain that each and every one of your comments give no hope for those wanting a WP7 device on Verizon. None.

    And I like I explain to other customers who are waiting for other phones that are rumored/leaked to be coming out soon........the internet and the speculative websites make WAY to much out of product launches. There have been some pretty big product launches in my nearly five years with the company, or at least, they have been big product launches at the time. In five years, out of all the product launches we have had, there has only been one phone release that has had any kind of major intro, i.e news conference or major public statement, and that's the iPhone. So my point is, it's not common place for Verizon or any other carrier to address every single product launch with the public. People wanted the same kind of statement/info regarding the Thunderbolt.........it eventually came out, but there was never any kind of "town hall meeting" regarding the release of that phone.
    The Motorola Droid. October 28, 2009. First Android device on the network. It was a big deal. Huge ad campaign. I remember it fondly.
    Motorola's Droid Launch Impresses - TheStreet

    For the record, after this I'm no longer considering your comments as one representing Verizon as a company. If I did, I'd be at the store in a couple weeks getting a Focus on AT&T (even though their coverage isn't the best here). No, I'm going to give Verizon the benefit of the doubt for a few weeks more and view your comments as one individuals opinion. That opinion seems to not be very high of Windows Phones (it's clear from your comments, sorry). Thanks for your input, though.

    There are others out there, such as Andrew Templeton ( https://twitter.com/#!/vwphones ), that have recognized that we really want to purchase these devices with Verizon and have thrown us a bone. Keep the pressure on them for info and hopefully we'll know something concrete soon.
    Last edited by Tjarren; 04-22-2011 at 12:55 PM.
    04-22-2011 12:49 PM
  18. Wireless Vet's Avatar
    I have left only a few cell phone carriers in my lifetime. I left AT&T for Sprint for a better phone (I was young and stupid). I left Sprint because (at the time at least) their customter service was horrible (could never actually talk to a person). And now I am more than likely going to leave Verizon Wireless because of their products they support and their general lack of having good products. Technology is always old when you compare their products to other carriers (in my opinion). Look at the iPhone 4. Look at WP7. It just seems other companies are better at getting new products out to market. The company needs to look into better Agile methodology or something...

    If it wasn't for the better actual voice service, VZW would be out of business due to their lack of good products, IMHO. Hopefully they can get that fixed, but if it takes 7 months to get a phone to market, you got problems. If it really doesn't take 7 months and this was some sort of revenge against the Kin fiasco, then screw your CEO. I'm out. Either way, the company looks like crap for Windows Phone 7 fans. Whether it is their fault or not, VZW gets the bad publicity.

    WV can defend his company all he/she wants. The real problem that needs to be realized is that its not the promise date that is ******* everyone off. Its that it has taken 7 months to get a product to market and all other major carriers already have their similar products out.

    They should honestly look into their supply chain and testing procedures if it does take 7 months. No one likes dinosaur phones.

    On a similar note, seems to me that if carriers don't fear people leaving carriers that they should reduce the contract times so they can sell more phones and make more money. But I guess if it takes a year + (in the case of the iPhone 4) to get it to market then maybe the people wouldn't even have a cool new phone to buy... get it?
    How can you say its been 7 months waiting when there was never a date issued to begin with? And as far as the comment on the quality of data phones VZW offers, most people don't and won't ever use more than 1/3 of the phones capabilities. There is a smartphone available for everyone now through VZW if people would allow themselves out of the "have to have" mindset.
    04-22-2011 01:25 PM
  19. Wireless Vet's Avatar
    WP7 is the first smartphone OS that has appealed to me. It's what I want. If I cannot get what I want with Verizon, why is that silly? To be honest, this isn't about what you think, it's about what me (and others) want as customers. I may love to shop at Target, but if they do not carry an important product that I want I'm going to have to go somewhere else to purchase it. Target can feel that is silly, but as a customer in a free market I'm going to go somewhere that has what I want instead.



    You know, that was quite condescending. I understand what you're saying, but you are talking to customers and potential customers here. Insulting their judgment isn't a good way to show that you value their business. And, for the record, I never did claim a mass exodus. 1000 customers is not a mass exodus considering how many subscribers Verizon has. But to think you haven't lost a LOT of customers due to not having a WP7 device, multiple comments from Verizon execs that minimized the OS and your competitors having very appealing devices ... that doesn't generate confidence that this situation will improve.



    Not putting words in your mouth. Just trying to explain that each and every one of your comments give no hope for those wanting a WP7 device on Verizon. None.



    The Motorola Droid. October 28, 2009. First Android device on the network. It was a big deal. Huge ad campaign. I remember it fondly.
    Motorola's Droid Launch Impresses - TheStreet

    For the record, after this I'm no longer considering your comments as one representing Verizon as a company. If I did, I'd be at the store in a couple weeks getting a Focus on AT&T (even though their coverage isn't the best here). No, I'm going to give Verizon the benefit of the doubt for a few weeks more and view your comments as one individuals opinion. That opinion seems to not be very high of Windows Phones (it's clear from your comments, sorry). Thanks for your input, though.

    There are others out there, such as Andrew Templeton ( https://twitter.com/#!/vwphones ), that have recognized that we really want to purchase these devices with Verizon and have thrown us a bone. Keep the pressure on them for info and hopefully we'll know something concrete soon.
    There was a huge ad campaign regarding the Droid for sure, and just like this phone, lots of speculative dates,.and misses on those dates, and threats to leave, and demands for info, etc. It eventually came out.
    04-22-2011 01:28 PM
  20. camaroguy's Avatar
    How can you say its been 7 months waiting when there was never a date issued to begin with? And as far as the comment on the quality of data phones VZW offers, most people don't and won't ever use more than 1/3 of the phones capabilities. There is a smartphone available for everyone now through VZW if people would allow themselves out of the "have to have" mindset.
    You know...There are people that don't care to have their entire life in the hands of Google...and some might even say for good reason. That rules out ANY android phone you carry. Some people also don't like Apple as a company for personal reasons which you may not agree with but they are real to your CUSTOMER. That rules out iPhone. Blackberry's just don't excite some of us at all, who wants to spend their hard earned money on something they don't really "like", especially in this economy?

    I was going to stick this out and wait, but when multiple people at Verizon make comments like this, it doesn't make me want to stay because it sounds like Verizon just doesn't care AT ALL. I also had a problem with a previous device 3 times w/in 6 month period and they told me that if the same thing happened to the 3rd device say right after my ORIGINAL year waranty was up, than I would be out of luck. Mind you the device would have been a remanufactured one that was only 6 months old to me...and I would still have a year left on my contract. Verizon's response to me was...If you don't like it pay the ETF and go elsewhere.

    Does me wanting to leave also make me silly?
    04-22-2011 01:45 PM
  21. Wireless Vet's Avatar
    You know...There are people that don't care to have their entire life in the hands of Google...and some might even say for good reason. That rules out ANY android phone you carry. Some people also don't like Apple as a company for personal reasons which you may not agree with but they are real to your CUSTOMER. That rules out iPhone. Blackberry's just don't excite some of us at all, who wants to spend their hard earned money on something they don't really "like", especially in this economy?

    I was going to stick this out and wait, but when multiple people at Verizon make comments like this, it doesn't make me want to stay because it sounds like Verizon just doesn't care AT ALL. I also had a problem with a previous device 3 times w/in 6 month period and they told me that if the same thing happened to the 3rd device say right after my ORIGINAL year waranty was up, than I would be out of luck. Mind you the device would have been a remanufactured one that was only 6 months old to me...and I would still have a year left on my contract. Verizon's response to me was...If you don't like it pay the ETF and go elsewhere.

    Does me wanting to leave also make me silly?
    There's clearly a one year warranty on any device, you can purchase the additional TEC coverage to give you a full two years warranty on anything.
    04-22-2011 02:51 PM
  22. thed's Avatar
    Unless you absolutely need a Windows phone or any particular OS that a carrier doesn't offer for work related purposes, I think leaving a carrier simply for another phone is one of the silliest moves I see customers make.

    Referencing my last comment, I don't see most people lacking enough common sense to carry out a mass exodus to another carrier simply because we don't have a Windows phone.
    I think most people ultimately don't care which carrier they're using. As long as you have service in your area, which carrier you're using doesn't really affect your daily life.

    Which phone you're using, however, does affect your daily life. For that reason I think most people care more about the phone than the carrier. That's why I don't think it's unreasonable to switch to get what you want.
    Tjarren likes this.
    04-22-2011 03:09 PM
  23. Adiliyo's Avatar
    if coverage is equal in the area the phone is used, leaving a carrier for a phone is perfectly reasonable as the only variable changing is the phone.

    not understanding that some people don't like the google oriented lineup verizon seems to only care about is one of the reasons verizon gets its snobby reputation and outdated/crappy handset selection.

    i've had blackberry's, android's, and now an iphone, and guess what, none of them are what i want right now, and if verizon doesn't release a wp7 device before the rumored tiered data plans kick in, i'm leaving and going to att, because their service is roughly the same (and should be as good if they are allowed to buy tmobile) in my area as verizon, so carriers that show no good will to their customers get no loyalty from me in return.


    show me the flaw in logic there.....
    Tjarren likes this.
    04-22-2011 03:38 PM
  24. malachijd's Avatar
    Wow I go to work and this topic get's heated. While I agree changing just for a phone is retarted but changing carriers for a phone that WORKS is something else. I bought one of those imagio's and boy did it stink. I couldn't text without it freezing. I am freaked out by andriod hearing everyday of viruses, and all their problems and the iphone isn't for me. I do thank you wireless vet for the info
    04-22-2011 11:14 PM
  25. jimski's Avatar
    You know...There are people that don't care to have their entire life in the hands of Google...and some might even say for good reason. That rules out ANY android phone you carry. Some people also don't like Apple as a company for personal reasons which you may not agree with but they are real to your CUSTOMER. That rules out iPhone. Blackberry's just don't excite some of us at all, who wants to spend their hard earned money on something they don't really "like", especially in this economy?

    What he said. I can choose where to by a car, or a TV, or a computer, or a camera. Why should I be forced to buy a phone I dont like from a carrier simply because I bought my last phone from them. Do they give out loyalty bonuses? The phone you carry is a personal preference and where there are no technical limitations, every major carrier should offer choices. If they choose not to, then they have no one but their selves to blame for loss of customers.

    Don't put this on users who want a particular phone OS. They didn't do anything wrong by making an informed choice.

    Sent from my HTC Surround using Board Express
    aximtreo and Tjarren like this.
    04-23-2011 01:51 AM
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