05-30-2011 07:26 AM
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  1. Wireless Vet's Avatar
    No offense, but it's also not "rocket science." These things generally sell themselves according to my roommate, who coincidentally has been selling phones for 4 years.
    That's not even my point. Smartphones do indeed sell themselves. My point is/was, the poster that remarked about store reps not knowing the release date today needs to understand reps aren't informed with up to the minute info on a phones release date.
    05-19-2011 04:32 PM
  2. Wireless Vet's Avatar
    WV, honest question... why do you consider this not a major phone release? What are your benchmarks for a major release? What is VZW's standard release process for a major vs. minor phone release?

    I point this out because usually when a company begins to sell a new major OS it should be major. There are only 2 reasons why it would not be considered a major phone release:

    1. VZW does not consider it a major phone release, which means you are guilty of buying what your execs are selling (makes VZW look bad in our eyes)

    2. You yourself do not consider it a major phone release (makes you look biased)

    TO be very honest, a 2 week notice of a release on the VZW website does make me think that they are being proactive about notification of the phone. Which just makes me think that you just think this. You said it yourself that for minor releases they usually just come out on tuesday and announce it for Thursday...

    Sounds like this is a major release to me, at least....
    The phone was OFFICIALY announced today and will be released next week on our website: that is hardly a major announcement. Phones like the Storm, Droid, and Thunderbolt had tv press up to a month ahead.
    05-19-2011 04:46 PM
  3. Khensu's Avatar
    Interesting post from an Engadget poster... This would be odd if true I guess.

    "Like in Europe HTC does not state whether the Trophy has LCD or SLCD. Same thing when looking at the spec sheet of the Verizon Trophy. Just the size and resolution.
    My guess is that SLCD/LCD story will be the same with the Verizon Trophy as with the Trophy's in the Netherlands: some Trophy's come with SLCD and some with LCD. Annoying, but just take a look at the screen in the store and you'll know right away. Viewing angles on SLCD are super wide with no colour change, where colours change on the LCD version when looking from an angle.Personally the SLCD 3.8" WVGA 800x480 screen is the most beautifull screen on the market.
    Large screen yet keeps the Trophy a very portable and light phone. "

    HTC Trophy officially set to launch on Verizon May 26th -- Engadget
    05-19-2011 04:53 PM
  4. thed's Avatar
    I emailed HTC asking why they downgraded the screen. Here's the response I got:

    I understand you are concerned with a possible downgrade of the screen type on the Trophy. At present I am unable to confirm if there is a difference in the screen type used, although I doubt that would be changed. I would suggest to wait until the device specs are listed on our USA website and if you have any questions please let us know.

    Sincerely,

    Douglas

    HTC
    Seems like the rank and file at HTC don't know anything about the phone yet.
    05-19-2011 04:57 PM
  5. Biased123's Avatar
    The phone was OFFICIALY announced today and will be released next week on our website: that is hardly a major announcement. Phones like the Storm, Droid, and Thunderbolt had tv press up to a month ahead.
    While I agree it is not a HUGE release, its not your "announced tuesday-released Thursday" either... We'll call it a "mid-major release":)

    I still think your about the only one involved who thinks it is not a big deal... Maybe your tone is not coming across correctly.

    *and take this as constructive criticism... but I don't think your tone comes across well. In written media, you should really be very aware of your tone. And as a representative of VZW... especially so.

    Thanks for the info...
    05-19-2011 04:59 PM
  6. Vallos's Avatar
    Interesting post from an Engadget poster... This would be odd if true I guess.

    "Like in Europe HTC does not state whether the Trophy has LCD or SLCD. Same thing when looking at the spec sheet of the Verizon Trophy. Just the size and resolution.
    My guess is that SLCD/LCD story will be the same with the Verizon Trophy as with the Trophy's in the Netherlands: some Trophy's come with SLCD and some with LCD. Annoying, but just take a look at the screen in the store and you'll know right away. Viewing angles on SLCD are super wide with no colour change, where colours change on the LCD version when looking from an angle.Personally the SLCD 3.8" WVGA 800x480 screen is the most beautifull screen on the market.
    Large screen yet keeps the Trophy a very portable and light phone. "

    HTC Trophy officially set to launch on Verizon May 26th -- Engadget
    Thanks for the heads up... So now we are playing the lotto, if it's true. Go figure!
    Last edited by Vallos; 05-21-2011 at 05:59 PM.
    05-19-2011 06:22 PM
  7. EJNelly's Avatar
    If it's true it wouldn't be entirely surprising, HTC has a reputation of using multiple displays in their phones. If memory serves me correct the incredible was sold with OLED and SLCD screens. But it think that had to do with supply from Samsung.
    05-19-2011 06:33 PM
  8. jimski's Avatar
    And has the incredible battery life of 6 hours. Sign me up for that. $250 for the phone and another $100 for an extended life battery to make it through the day!
    My phone noob cousin recently got the ThunderBolt and can't get through a full day (15 hrs) with the 2750mAh battery. She does not play games, nor does she even know how to access YouTube, etc. Text, mail, pictures some GPS and occasional phone calls. That's sad.

    Sent from my HTC Surround using Board Express
    05-19-2011 06:39 PM
  9. jdelroyc's Avatar
    Wireless vet - any word back from HTC about the screen
    05-19-2011 07:15 PM
  10. amgray86's Avatar
    Just called HTC and talked to a tech there and he confirmed that the Verizon trophy will be shipped with SLCD
    malachijd, thed, aximtreo and 1 others like this.
    05-19-2011 08:18 PM
  11. EJNelly's Avatar
    Argh, so much conflicting info on the screen.
    05-19-2011 08:40 PM
  12. malachijd's Avatar
    I so hope you're right amgray86 please be right
    05-19-2011 08:51 PM
  13. Grubish360's Avatar
    Haha, now that we have a release date we can speculate on the screen! We still have things to discuss!
    MicrosoftNorthstar likes this.
    05-19-2011 08:59 PM
  14. Adiliyo's Avatar
    @adiliyo

    If you decide to get three and scalp two.. send me a PM where your listing it ;) Also how did you get 500meg on a prepaid ? I only saw the 200meg variety ?

    I for one will NEVER sign another contract with VZW. In fact.. given the screen downgrade on the Trophy.. I may just keep paying AT&T for my Focus.. until my contract is up with VZW..

    If I find a Trophy on ebay or CL for cheap.. maybe I'll buy one.. but I'll never sign another contract with VZW. They have beat me enough for one lifetime waiting for the trophy..

    OH BIG question here...

    Does anyone know if the phone has the AT&T bands in it.. originally the rumor was it did...
    when i looked at the go phone options there were two data plans, one for $15 (iirc) that was the lower data cap, and one for $25 that was 500mb, so i just picked that one..

    as far as the bands on the trophy goes, if it's designed like other verizon global devices, it will have att and tmobile bands, but only for edge service, so if you unlock it, you can use it on either network, but you won't get 3G in the states.

    being that the trophy is starting off at 149 on verizon, i have a feeling i'll be able to pick one up in mid/late june for around 200 on craigslist or ebay, so i'll probably do that...

    LOL we are not told "what to sell" on any given week. I've spent as much time on industry blogs as I have spent in the industry, and the misunderstanding and misconceptions of our job is so unbelievably laughable.
    i'm sure you aren't told what to sell directly, but you have sales goals, and if they aren't targeted at specific devices, then the bias that many store reps have for certain devices which clearly may not be the best choice for a specific customer are what is unbelievable and laughable in my opinion.

    i've seen completely techno-incompetent people being pushed onto android phones which they are almost guaranteed not competent to be able to use, when all they really need are featurephones.

    again, this is just my experience at the handful of verizon stores i tend to frequent, there are stellar employees for sure as well, but there's also a ton of bad ones too.
    05-19-2011 09:06 PM
  15. theefman's Avatar
    Here's the thing, especially with this phone. The store manager or opening manager covers info like this BRIEFLY, if at all, at a short meeting before the store opens and for the folks who come in for afternoon shifts. Sometimes, it doesn't get covered. I don't think the official press release was issued until after the stores opened. Unless its a major phone release, which this is not, the store management will only ensure that the reps have done their computer based training and will make the reps aware that this phone is being released on the day it is released. A Windows or HTC rep may stop in to see if the store reps have any questions, but there won't be any elaborate store training. As blunt as this sounds, our business is about contracts and the reps achieving some sky high goals, especially these days. I agree it is important for product knowledge, but the reps have much more to deal with and much more to be responsible for then knowing every detail on every phone released.
    I agree, but understand that a phones release date, as opposed to every other thing a rep has to know and be responsible for, is very low on their priority list
    Just to be clear, I was referring to the bold part where I interpreted your statement as store reps giving priority to other things than knowing their product, not specifically release dates but being conversant with WP7 so they can best advise a customer looking to make a purchase. Wires crossed perhaps but not really relevant anymore.

    Nevertheless, you've provided some excellent info to all and thats appreciated. I am just happy that my co-worker will be able to finally get a WP7 and we can take on the sea of android and iphone users around us! To Mango and beyond!
    05-19-2011 10:15 PM
  16. spacedog's Avatar
    LOL we are not told "what to sell" on any given week. I've spent as much time on industry blogs as I have spent in the industry, and the misunderstanding and misconceptions of our job is so unbelievably laughable.
    I believe that your statement is technically true. None of the reps are explicitly told what to sell. But please don't try to pretend that it's still not made obvious to them. Verizon gets 30% of all Android app store sales, plus they get people onto a data plan with an Andriod phone. Only a complete moron can't put two and two together on that one.

    I've seen "secret shopper" reports clearly showing a vast majority of reps steering people away from newly launched (non-Android) devices, despite the shoppers specifically asking to see the device. And I've experienced this personally on two different occasions.

    So, while I do appreciate what you're doing for the community here, please don't insult our intelligence by trying to claim that Verizon's sales force is unbiased, and especially that they aren't incentivized to sell certain products over others, because by definition (and in reality) that isn't true. They are a SALES force, employed by Verizon, whose primary purpose is to generate income for Verizon. Nothing personal against them -- most I've met seem to be nice people -- but I don't expect a Verizon sales rep to look out for my interests any more than a car salesman would.
    Last edited by spacedog; 05-20-2011 at 05:54 AM.
    05-20-2011 05:43 AM
  17. Wireless Vet's Avatar
    Wireless vet - any word back from HTC about the screen
    I posted this yesterday, I think through all the discussion, it got lost:

    wireless vet
    Member

    Join Date: Apr 2011
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    wireless vet is on a distinguished road


    I have the spec sheet in front of me. It clearly states "3.8 inch WVGA TFT LCD With capacatative touch screen"
    05-20-2011 07:36 AM
  18. bc3tech's Avatar
    HTC Trophy Brings Windows Phone 7 To Verizon Wireless

    now on VZ's site.

    I wonder what the full price will be :(
    I, too, am wondering this. I called VZW yesterday to ask and the rep couldn't find it listed in his system anywhere. Hopeing wireless vet can help us out here

    So what's the likelihood of the Trophy being in any store, like Bestbuy, Walmart, etc, on the 26? I'm leaving out of town on the 27 so if I could get it beforehand, that would be great.
    I called my local BB yesterday, since they were the ones to tell me earlier this week they'd be getting it in on the 19th. They, of course, relayed that it'd been delayed to next Thurs, and they would have them in stock at that time. That'll be where I get mine as I have $280 in gift cards from xmas & birthday that i explicity asked for and have saved for the WP7 on VZW. If that puts a big enough dent in the off-contract price, I'll be going that route so i can get the "good" wp7 hardware when it comes out, on-contract.

    Go to Best Buy and bribe the employees to sell it to ya sooner :-p

    Maybe you'll be lucky and get an incompetent employee that'll sell it to ya early. idk about the free Xbox game offer though.
    Incidentally, when i called my local BB, he said that sometimes when a phone is delayed at the last minute like that, they'll actually get some in, then just don't put them out until "release day" - in fact he told me they have the Droid x2 in the store right now and I could buy it, and it's not supposed to be released until the 26th either. I was going to start calling around to all the BBs in my area to see if anybody got a Trophy shipment :) but i haven't.
    05-20-2011 07:41 AM
  19. Wireless Vet's Avatar


    i'm sure you aren't told what to sell directly, but you have sales goals, and if they aren't targeted at specific devices, then the bias that many store reps have for certain devices which clearly may not be the best choice for a specific customer are what is unbelievable and laughable in my opinion.
    100 percent incorrect. We do not make any money off of the phones. Not a penny. I've heard these rumors all along, it used to be that we got a spiff for selling Blackberry, then the rumor was Android, and one of the best I've ever heard, there was supposedly a "counter" on our computers that we had to click every time someone asked about an iPhone. Ridiculous. There is indeed an emphasis on smartphones, and there is indeed a high target for smartphone mix in our sales, but it doesn't deviate between one phone or another.
    05-20-2011 07:43 AM
  20. Wireless Vet's Avatar
    I believe that your statement is technically true. None of the reps are explicitly told what to sell. But please don't try to pretend that it's still not made obvious to them. Verizon gets 30% of all Android app store sales, plus they get people onto a data plan with an Andriod phone. Only a complete moron can't put two and two together on that one.
    You may want to be careful who you are referring to as a moron, because it just may be yourself.

    We don't make a penny on phones, so we don't care what phone you buy. I personally take a lot of pride in being a tech guru while most of my fellow employees aren't, but even though I am happy with my Thunderbolt, I am not loyal to one OS over another, nor does promoting one operating system over another make me any more money. I/we are paid on sales dollars sold on acquiring new lines of service, renewing existing customers, accessory sales, and sales dollars generated from data sales like smart phones and mobile broadband device. No where in that mix do we get compensated any extra for selling any particular brand of phone, or any particular operating system. Period.
    Last edited by wireless vet; 05-20-2011 at 08:24 AM.
    05-20-2011 07:49 AM
  21. malachijd's Avatar
    You know I can't speak for the rest of you but I spoke to a customer service person on the phone and I'd have to agree with wireless vet on this one. She was very helpful and once I mentioned the trophy she said they didn't have a release date (that was before the announcement) but she said since I expressed interest in the phone she could let me know when she finds something out and did offer to renew 2 of my contract 2 months early. So I do believe wireless vet in the fact that they want contracts over anything else. So once again thanks wireless vet you've been really helpful
    05-20-2011 09:31 AM
  22. Wireless Vet's Avatar
    You know I can't speak for the rest of you but I spoke to a customer service person on the phone and I'd have to agree with wireless vet on this one. She was very helpful and once I mentioned the trophy she said they didn't have a release date (that was before the announcement) but she said since I expressed interest in the phone she could let me know when she finds something out and did offer to renew 2 of my contract 2 months early. So I do believe wireless vet in the fact that they want contracts over anything else. So once again thanks wireless vet you've been really helpful
    Louie, as brazen as it sounds, that's what it's all about. Contracts. I WISH we made money, or some kind of spiffs on phones. Anyone with any kind of common sense should be able to see how giving us spiffs for selling one phone or another would be a HUGE conflict of interest.
    05-20-2011 10:05 AM
  23. Polychrome's Avatar
    100 percent incorrect. We do not make any money off of the phones. Not a penny. I've heard these rumors all along, it used to be that we got a spiff for selling Blackberry, then the rumor was Android, and one of the best I've ever heard, there was supposedly a "counter" on our computers that we had to click every time someone asked about an iPhone. Ridiculous. There is indeed an emphasis on smartphones, and there is indeed a high target for smartphone mix in our sales, but it doesn't deviate between one phone or another.
    I think people get these weird ideas because they can't tell the difference between a person being paid for selling something specific, and a person who just happens to be the rabid fanboy of the week.

    When technology is the question, fanboyism is the likely answer. Just ask any gamestop. (Nothing against gamestop, used to work for them, but I definitely know the culture! LOL)

    All of Verizon's bigger releases have gone through this period of "See? You don't have to have an iPhone!" And it takes a little fanboyism to get that across. Problem is that consumer mentality that the iPhone is "perfect" is still there, and isn't easy to shake. Android has managed to beat the odds, but every time the smallest little thing goes wrong it's always "Why didn't I wait for the iPhone?" or "Why didn't I get an iPhone?" Especially now that VZW has the darn thing, fanboyism doesn't do much other than make the customer think you're being paid by the competition in those situations.

    Consumers tend to be very scared of computers, since there's so much that can potentially go wrong. Many of them buy PDAs so they don't have to buy computers. Many of them don't understand the concept of "user error". I think some reps need to understand the customer's mental state when they suggest a device.

    But all that considered, it sure as heck doesn't mean anything in terms of our paychecks!
    EJNelly and Tjarren like this.
    05-20-2011 05:15 PM
  24. EJNelly's Avatar
    When technology is the question, fanboyism is the likely answer. Just ask any gamestop. (Nothing against gamestop, used to work for them, but I definitely know the culture! LOL)...

    ... I think some reps need to understand the customer's mental state when they suggest a device.
    This is very true.

    I happen to work work for a retailer that just happens to sell phones today we had three people who were having issues with their smartphones (a Droid X, an iPhone, and an Optimus T) and neither one should have gotten a smartphone.

    The guy with the iPhone couldn't seem to find a ringtone that was loud enough for him. He was an older gentleman who didn't seem to really understand the device, and I doubt he uses enough data (if he uses it at all) to justify the device.

    The guy with the Droid X was also an apparently non techy older gentleman who couldn't figure out how to make or answer phone calls on it.

    The Optimus T owner is our manager, who knows nothing about tech. He seems to pester our phone sales people daily with a new issue. A few times they've managed to make things worse, which only manages to make him really pissed.
    05-20-2011 09:29 PM
  25. bc3tech's Avatar
    Wireless Vet - any info on the off-contract price yet?
    05-21-2011 10:34 AM
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