1. Windows Central Question's Avatar
    Please i don't know what is happening to my window phone 8.1
    the screen is just dark and before that it had a full battery .

    the problem started when i restarted the phone and after that it just remain dark.

    I have tried the volume down and power button but still yet it can not came on but when i plug it on charge a red light

    shows that its charging. Please what can i do to get my phone bag to normal without losing my files and contacts even my chats.

    Please i don't know what is happening to my window phone 8.1
    the screen is just dark and before that it had a full battery .

    the problem started when i restarted the phone and after that it just remain dark.

    I have tried the volume down and power button but still yet it can not came on but when i plug it on charge a red light

    shows that its charging. Please what can i do to get my phone bag to normal without losing my files and contacts even my chats.
    05-06-2016 02:55 AM
  2. charlatan1978's Avatar
    Hi, try the soft reset (hold volume down + power until phone vibrates) with the phone plugged into the charger.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
  3. charlatan1978's Avatar
    Hi, try the soft reset (hold volume down + power until phone vibrates) with the phone plugged into the charger.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    05-06-2016 08:04 AM

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