1. Kevin Lendyll Aquino's Avatar
    Hi guys have you updated your huawei w1 into gdr2 or gdr3 update... i want to update mine..... also have you updated your phone into windows 8.1..
    06-16-2014 12:59 PM
  2. bbarr1982's Avatar
    Below, please see the response that I received from Straight Talk (Also keep in mind that they ended the chat before I was done asking questions!!!)

    Please wait while your chat is routed to the next available agent.

    Catherine: Thank you for visiting Live Chat. My name is Catherine, how may I assist you today?

    Barbara: I'm wondering when my Huawei H883g W1 Windows Phone will be able to receive the GDR2 and/or GDR3 update. I'm constantly checking for new updates and it keeps telling me my phone is up-to date.

    Catherine: Please give me one moment to check your account.

    Catherine: Please be advised that you can only update the software/firmware version of your phone once available.

    Barbara: ok....when will it be available?

    Catherine: We don’t have any specific dates, Barbara. Firmware updates are sometimes provided by a company as a way to fix bugs or introduce new functionality.

    Barbara: There are other's who have the exact same phone I do and they've already updated to GDR3 and are ready and waiting for the Windows Phone 8.1 update

    Catherine: We don't send software updates, Barbara. Please refer to your phone's manufacturer.

    Catherine: If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-430-CELL (2355). For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with Straight Talk Wireless. Have a good day.

    Chat has ended

    ****UPDATE****

    Here is another conversation that clearly give us an answer:

    Please wait while your chat is routed to the next available agent.

    Javier: Good day! My name is Javier. How can I help you today?

    Barbara: Well, I was speaking to a lady named Catherine, but she ended the chat abruptly before I was finished with my questions

    Barbara: Needless to say, I am very unhappy with the way i've been treated

    Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3

    Barbara: Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1

    Barbara: Are you there?

    Javier: yes.

    Javier: Alloe me for a moment while check for that information

    Barbara: ok

    Ashley: Thank you for visiting Chat Support. My name is Ashley, how may I assist you today?

    Barbara: Ok....now you're the third person that I have been moved to

    Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3<br><br>Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1

    Ashley: We do not support that, Barbara.

    Barbara: May I please ask why?

    Ashley: Please refer to your phone's manufacturer.

    Ashley: We don't have hold over those.

    Barbara: I was told by Microsoft & the people at Huawei that its up to the service providers

    Ashley: We are only responsible for the phone to work in call, text, and browsing.

    Barbara: So there is no plan to offer the updates?

    Barbara: And also, if I wanted the update, could I purchase a new phone with the updates?

    Ashley: Please refer to your phone's manufacturer.

    Barbara: Do you offer phone with the new updates?

    Barbara: ma'am?

    Ashley: We don't, Barbara.

    Barbara: oh....ok

    Barbara: I'll be sure to pass along this info....Thank you very much for all your help.

    Barbara: Have a great day :)
    07-30-2014 12:20 PM

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