1. bbarr1982's Avatar
    BELOW IS A CONVERSATION BETWEEN ME AND STRAIGHT TALK....THEY ARE CONFIRMING THAT THEY, IN FACT, DO NOT SUPPORT THE GDR2, GDR3 OR WINDOWS PHONE 8.1 UPGRADES:

    Please wait while your chat is routed to the next available agent.

    Javier: Good day! My name is Javier. How can I help you today?

    Barbara: Well, I was speaking to a lady named Catherine, but she ended the chat abruptly before I was finished with my questions

    Barbara: Needless to say, I am very unhappy with the way i've been treated

    Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3

    Barbara: Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1

    Barbara: Are you there?

    Javier: yes.

    Javier: Alloe me for a moment while check for that information

    Barbara: ok

    Ashley: Thank you for visiting Chat Support. My name is Ashley, how may I assist you today?

    Barbara: Ok....now you're the third person that I have been moved to

    Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3 update; Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1

    Ashley: We do not support that, Barbara.

    Barbara: May I please ask why?

    Ashley: Please refer to your phone's manufacturer.

    Ashley: We don't have hold over those.

    Barbara: I was told by Microsoft & the people at Huawei that its up to the service providers

    Ashley: We are only responsible for the phone to work in call, text, and browsing.

    Barbara: So there is no plan to offer the updates?

    Barbara: And also, if I wanted the update, could I purchase a new phone with the updates?

    Ashley: Please refer to your phone's manufacturer.

    Barbara: Do you offer phone with the new updates?

    Barbara: ma'am?

    Ashley: We don't, Barbara.

    Barbara: oh....ok

    Barbara: I'll be sure to pass along this info....Thank you very much for all your help.

    Barbara: Have a great day :)
    07-30-2014 12:16 PM
  2. worldspy99's Avatar
    Wow! You might want to post this on reddit and/or email it to some major tech websites, CNET, the Verge to see if this gets picked up and has legs. Also tweet a link to the conversation to Joe Belfiore.
    07-30-2014 06:57 PM

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