BELOW IS A CONVERSATION BETWEEN ME AND STRAIGHT TALK....THEY ARE CONFIRMING THAT THEY, IN FACT, DO NOT SUPPORT THE GDR2, GDR3 OR WINDOWS PHONE 8.1 UPGRADES:
Please wait while your chat is routed to the next available agent.
Javier: Good day! My name is Javier. How can I help you today?
Barbara: Well, I was speaking to a lady named Catherine, but she ended the chat abruptly before I was finished with my questions
Barbara: Needless to say, I am very unhappy with the way i've been treated
Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3
Barbara: Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1
Barbara: Are you there?
Javier: yes.
Javier: Alloe me for a moment while check for that information
Barbara: ok
Ashley: Thank you for visiting Chat Support. My name is Ashley, how may I assist you today?
Barbara: Ok....now you're the third person that I have been moved to
Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3 update; Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1
Ashley: We do not support that, Barbara.
Barbara: May I please ask why?
Ashley: Please refer to your phone's manufacturer.
Ashley: We don't have hold over those.
Barbara: I was told by Microsoft & the people at Huawei that its up to the service providers
Ashley: We are only responsible for the phone to work in call, text, and browsing.
Barbara: So there is no plan to offer the updates?
Barbara: And also, if I wanted the update, could I purchase a new phone with the updates?
Ashley: Please refer to your phone's manufacturer.
Barbara: Do you offer phone with the new updates?
Barbara: ma'am?
Ashley: We don't, Barbara.
Barbara: oh....ok
Barbara: I'll be sure to pass along this info....Thank you very much for all your help.
Barbara: Have a great day
Please wait while your chat is routed to the next available agent.
Javier: Good day! My name is Javier. How can I help you today?
Barbara: Well, I was speaking to a lady named Catherine, but she ended the chat abruptly before I was finished with my questions
Barbara: Needless to say, I am very unhappy with the way i've been treated
Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3
Barbara: Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1
Barbara: Are you there?
Javier: yes.
Javier: Alloe me for a moment while check for that information
Barbara: ok
Ashley: Thank you for visiting Chat Support. My name is Ashley, how may I assist you today?
Barbara: Ok....now you're the third person that I have been moved to
Barbara: I wanted to know why I'm not able to update my phone to GDR2 and/or GDR3 update; Other people with the exact same phone I have (with other service providers) have already updated their phones to GDR3 and are waiting to update to the Windows Phone 8.1
Ashley: We do not support that, Barbara.
Barbara: May I please ask why?
Ashley: Please refer to your phone's manufacturer.
Ashley: We don't have hold over those.
Barbara: I was told by Microsoft & the people at Huawei that its up to the service providers
Ashley: We are only responsible for the phone to work in call, text, and browsing.
Barbara: So there is no plan to offer the updates?
Barbara: And also, if I wanted the update, could I purchase a new phone with the updates?
Ashley: Please refer to your phone's manufacturer.
Barbara: Do you offer phone with the new updates?
Barbara: ma'am?
Ashley: We don't, Barbara.
Barbara: oh....ok
Barbara: I'll be sure to pass along this info....Thank you very much for all your help.
Barbara: Have a great day