1. ven07's Avatar
    While we hope there won't be any, as long as we're human, there will be bugs and defects. Here's the place to put them

    Basic tip: If you're having any issues with your device, try a reset.

    Settings > Update & security > Recovery > Reset this PC > This provides you with two options: 1. keep my files and 2. remove everything

    Keep my files

    Does just as its name describes. If you choose the setting you can reinstall Windows 10 without having to back up any of the pictures, videos, music and documents that you have stored on it. You absolutely should back up these things just in case, but you shouldnt need to use that back up. Keep My Files requires a certain amount of free space on your device. As such, it may be unavailable to you if your device is stuffed with a lot of files. If you get an error message asking for more storage when you choose this option youll need to back up your files and choose the remove everything option. You could also delete any files that you arent using on your device and try the option again. This option will take longer than the other options.

    Remove Everything

    Deletes every file, every setting from your device and gives you a blank copy of Windows 10 to work with. Youll need to add any files you have backed up to your device again

    Remember, when reporting bugs be descriptive! The more information you give, the better the chance someone will be able to help you.

    What OS version? Any special conditions that should be noted? What were you doing? What is the result? Any error codes or messages given? What have you tried for solutions?
    RumoredNow and gpobernardo like this.
    06-28-2016 10:33 AM

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