1. mfrissen's Avatar
    Hi,
    my wife recently got a Lumia 925 for her birthday. Our first WP device :-) I plan to switch as well when my birthday arrives, but right now we have the issue that the WP app for Mac just won't see the Lumia. The Lumia goes "pling" when I connect it to the Mac, and it charges, but the app just doesn't go beyond "please connect your Windows Phone".
    Since we got the Lumia after my upgrade to Mavericks, I'm not 100% sure OSX is to blame, but I suspect it is. Can someone see if this is reproducable? If you have any tips to get it working, very welcome. I already tried exchanging cables, soft resetting the Lumia and re-installing the WP app. No cigar...
    It's kind of annoying since we'd like to sync some iTunes music (for everything else SkyDrive & outlook.com works fine)

    thanks!
    11-12-2013 01:18 PM
  2. Pinchscape's Avatar
    I had a similar issue, but it was because the 3rd party micro-usb cable i used for the connection only supported charging and not data transfer
    11-12-2013 01:28 PM
  3. mfrissen's Avatar
    Well, I'm using the cable that came with the Nokia, so I guess that should work.. Also tried the one for my Kindle, same effect.
    11-12-2013 01:47 PM
  4. heat 33330's Avatar
    It works fine for me. I'm using a Nokia cable and a Lumia 800. I hope your problem gets fixed.
    11-12-2013 05:21 PM
  5. mfrissen's Avatar
    I did some more checks and found that it is probably the Lumia USB that is broken. Neither my Mac nor Windows machine will detect it and in the system log I can find all sorts of errors related to the USB connection. So, back to Nokia it is.
    11-13-2013 02:59 AM
  6. tangawk's Avatar
    I had the same issues with my Lumia 925 connecting to iMac 2007 running 10.6.7 (so not Mavericks).

    I found a kind of fix - if you open Image capture first, then plug in the phone you should see the phone flash up as a USB device in IC, then Windows Phone app should auto-start and take over. Seems to connect better this way. Image capture is designed to interface with USB scanners and cameras etc. so maybe it helps make the OS aware of the phone.

    Anyway, hope this helps.
    12-24-2013 05:52 PM
  7. Ronaldo Fernandes's Avatar
    I had the same issues with my Lumia 925 connecting to iMac 2007 running 10.6.7 (so not Mavericks).

    I found a kind of fix - if you open Image capture first, then plug in the phone you should see the phone flash up as a USB device in IC, then Windows Phone app should auto-start and take over. Seems to connect better this way. Image capture is designed to interface with USB scanners and cameras etc. so maybe it helps make the OS aware of the phone.

    Anyway, hope this helps.
    I tried that and it didn't worked also. Anybody has any other advice?
    01-08-2014 08:10 AM
  8. Jessica Lares's Avatar
    I tried that and it didn't worked also. Anybody has any other advice?
    I'm on Mavericks and my 520 connects fine. The Kindle cable (for the E-Ink models) doesn't provide enough power. The one that Nokia sends out is decent enough to charge a tablet slowly though. Which is why you probably had an issue with it.

    You might try a verify/repair disk permissions/disk in Disk Utility and then restart. Not sure how much that would help, but it would be the first step because it'll make sure that every little file is setup correctly. Sometimes when you do shutdowns/restarts incorrectly, things get messed up. Some programs even cause permission problems.

    Also try a different USB port.
    01-08-2014 10:01 AM
  9. Daniel Boase-Jelinek's Avatar
    Yes, I have the same problem - connection from my Nokia Lumia to my desktop mac is very erratic - sometimes the Windows Phone app works, mostly it doesn't. I also use the Nokia Photo Transfer app - sometimes works, sometimes doesn't - usually I just close the app and restart it until it works. It can be most frustrating. My wife has a Mac laptop also running Mavericks and I can connect every time with the same cable and same phone ... so not sure what the problem is. Starting up the Image Capture app seems to help.
    manudave likes this.
    03-02-2014 11:07 PM
  10. Alexander Chernyak's Avatar
    I got the same issue. That helped for me: turn off nokia - connect to mac - turn on nokia. Images app was launched (May be it was important). I used kindle cable.
    07-20-2014 04:14 AM
  11. mohawk apple's Avatar
    Ive tried everything mentioned in this thread and nothing has worked my nokia 1020 will not show up on my macbook pro no matter what i do!
    anybody have another solution? thanks
    07-23-2014 08:03 PM
  12. bologni's Avatar
    i think is time that windows phone users have a decent suite to manage our phone content from MacosX, lets face it, the windows phone app for mac is awe full.
    08-06-2014 03:24 PM
  13. JVBenedict's Avatar
    I'm using a mac mini and 1020, just keep trying plug and unplug, or soft reset of the phone. It will appear in the system report if u're lucky. Anyway, try not to sync with the windows phone app, it will only mass up with your phone.
    08-09-2014 05:09 AM
  14. manudave's Avatar
    That's it!!! Reboot the phone while the app is open. I've been frustrated by this for months!! Running Mavericks on iMac and soe=metimes even image capture not working.
    08-20-2014 10:50 PM
  15. 711212171's Avatar
    Hope you solved that issue, if not...

    Today I was having a lot of problem with it, I also have Mavericks and what I did was just resetting the NVRAM/PRAM by shutting down the Mac, turning it on and then pressing at the same time Comman+Option+P+R

    And as I connected my Lumia 1020 it worked just fine... hope it help you out.
    09-08-2014 06:09 PM
  16. tapehead's Avatar
    I know it sounds ridiculous, just update iPhoto and iTunes... even though I don't sync with either program, Windows Phone Transfer requires both to be up-to-date and available.

    It's just a poorly written app.
    09-12-2014 11:29 AM
  17. nfmbf's Avatar
    i did what you guys said. using lumia 920

    turn off lumia, connect to mac, turn on lumia, then on the iphoto or windows phone.
    a bit delay for few second almost to a minute, but it does connect now.

    thanks God.

    i just changed my usb port since it was broken last 3 months ago. couldn't even charge that time.

    seriously, we need better apps for files transfer. :( drag and drop like in windows is fine (but i like to use mac...). i don't like to browse and copy as a new file since i want to retain the file properties, if possible.
    12-28-2014 01:08 AM
  18. daveb673's Avatar
    I've gotten Windows Phone 3.1.1 to work on my MacBook Pro running Mavericks (10.9). I am using an HTC Titan II, w/7.8. For some reason when I try in Yosemite (10.10), I connect the phone and I see a split-second blue bar like it's connecting, then it's back to connect a phone.
    For Yosemite, I've tried using Disk utility to repair permissions, then try to sync it. Same result; phone chirp, quick blue line, nothing. Different USB ports; no dice. Next is shutting off the phone and connecting; nada. Then having iTunes and iPhoto running with Win Phone while connecting the phone. Still no joy. **No computer updates are due; the only phone update due is NASA picture of the day. Not sure this will help anyone, but if you have any ideas or if MS updates the app... If you haven't updated to Yosemite yet, you might want to wait.
    01-05-2015 08:20 PM
  19. areewahab's Avatar
    I've gotten Windows Phone 3.1.1 to work on my MacBook Pro running Mavericks (10.9). I am using an HTC Titan II, w/7.8. For some reason when I try in Yosemite (10.10), I connect the phone and I see a split-second blue bar like it's connecting, then it's back to connect a phone.
    For Yosemite, I've tried using Disk utility to repair permissions, then try to sync it. Same result; phone chirp, quick blue line, nothing. Different USB ports; no dice. Next is shutting off the phone and connecting; nada. Then having iTunes and iPhoto running with Win Phone while connecting the phone. Still no joy. **No computer updates are due; the only phone update due is NASA picture of the day. Not sure this will help anyone, but if you have any ideas or if MS updates the app... If you haven't updated to Yosemite yet, you might want to wait.
    same problem here man, I use MBA running Yosemite, everything is up to date, but sadly nothing's work. Now how could I sync my data?
    02-12-2015 05:58 AM
  20. daveb673's Avatar
    To be honest, I'm seriously considering downgrading back to Mavericks. My iMac will not complete the latest update; it always hangs at boot up. I don't use the switching between gizmos anyhow. Got my back up done; found some directions at osxdaily.com. It'll be a little rough because Time Machine already cleaned up my previous backups. Grrr.
    02-21-2015 11:08 PM
  21. daveb673's Avatar
    I took the plunge and did it. Downgraded the laptop to Mavericks from Yosemite. The worst thing was figuring out how to get iPhoto to work right, as the 9.6 version is not Mavericks compatible. After much consternation trying to find out how to upgrade from 8.1, I ended up clicking on the 9.6 update in the App Store, and OSX told me that wasn't compatible, but it could download a compatible update, which happens to be 9.5.1. Fortunately, I had a time machine backup from running Snow Leopard, so it wasn't a complete drag and drop files event. I'm not so fortunate with the iMac; Time Machine erased everything but 10.10 backups. I used a guide at MacWorld titled "Revert to Mavericks from Yosemite - How to" (I can't post links yet)
    03-04-2015 08:21 PM
  22. Cameron Quick's Avatar
    The image capture fix worked for me. Since it auto opens when i plug in my phone, i just simultaneously started the windows app and plugged in my phone. Image capture and the app opened and my phone was detected.
    I think I'm on mavericks and i have a Lumia 735
    Last edited by Cameron Quick; 05-11-2015 at 11:14 AM. Reason: spelling and grammar
    05-11-2015 11:12 AM

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