1. graysong773's Avatar
    I have a Nokia 920 that I recently decided to start syncing with my Mac (OS 10.8.3). I installed the Windows Phone app from the Mac App store, launched it, connected the phone via USB...

    aaaaaaaaand bupkus.

    The Window Phone app doesn't recognize the device is connected. The phone doesn't show up on the desktop as a drive. The phone did chime and start to charge when I connected it, so I don't think there's a problem with the cable.

    Is there some phone setting I need to change that I've overlooked to enable the syncing?

    Thanks!
    05-25-2013 06:30 PM
  2. SoloXCRacer's Avatar
    Do you have a passcode enabled for your phone? You need to unlock your phone in order for the app to read the device.
    graysong773 likes this.
    05-25-2013 09:55 PM
  3. graysong773's Avatar
    Thanks for the suggestion but unfortunately that's not the source of the problem.

    I do have the passcode on but I had tried connecting after unlocking and it still did not recognize that the phone is connected. After reading this, I tried turning the passcode off entirely. Even with it disabled, the app still doesn't recognize the phone.
    05-26-2013 01:20 AM
  4. Laura Knotek's Avatar
    If the Windows Phone app doesn't recognize your phone when you connect it, try unplugging it and connecting it again. If that still doesn't work, press and hold the Power button on your phone and swipe down to turn off the phone, then turn it on again. That should fix it.
    Sync with my Mac | Windows Phone How-to (United States)
    graysong773 and Jimmy74 like this.
    05-26-2013 01:51 AM
  5. graysong773's Avatar
    Well... I should carefully RTFM!

    I actually consulted that page, but completely missed the note about restarting the phone if not recognized. Hopefully I won't have to do that every time, but if I do, it's a minor inconvenience. Thanks for your help!
    05-26-2013 09:55 AM

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