Recent content by asus_usa

Thank you for keeping us updated. Based on the information, we can confirm that your SSD could be at fault. Should you have another board we recommend testing this SSD or using another SSD/HDD to install the OS. Can you also confirm the bios version currently installed? We also recommend...

Hi Poitings, we're very sorry that you're experiencing this issue. Is it possible to test another SSD or HDD on this board? Can you also confirm if you had made any changes to your bios settings or added any components before the issue started? There are third party housing kits to convert you...

Hi Rikku, we’re terribly sorry to hear that you’re having this issue and we’ll be more than happy to assist. Could you please send us a private message with your serial number.

I'm sorry I can't get that information. It's manufactured into the main board and there is no separate part number for it.

Mach, I would see if you can get another one exchanged. Usually, I would recommend sending it for servicing, but considering how new the unit is, I would hate to see you send it in for repairs already. Since you have a working on, I think it's safe to assume the non-working unit has a defect...

Has this been happening ever since you purchased the device or did it just come up recently? Have you tried a new SIM card?

No, as far as I know, the power button can only be set to: do nothing, sleep, and power device off. If you change the power plan settings, you might be able to tell it how long to dim the display after. I don't have my test unit with me so I can't check and confirm right now, but take a look at...

Did it work with another BT headset?

Yes, by default, if you press the lock button, it will put the tablet to sleep. It essentially stops everything, including downloads while it is sleeping. You can go into your Control Panel -> Hardware and Sound -> Power Options and change the button behavior if you want. You can also change the...

At arms length, the tablet can capture my whole head and maybe some of my neck. It does seem to zoom in a little more than my laptop, but I suspect it's supposed to be that way. My arms aren't that long though.. Now if it zooms super close your your face at arms length and you can't see...

I would do a factory restore on the tablet and reinstall all the drivers and updates. That is not normal behavior for the tablet.

If you can't return/exchange it, please call your local support line and arrange an RMA for servicing. We can fix the issue, but it does require that you send in the tablet.

I do not hear any sounds at all when I press Start...

Hey Jules, were you ever able to get the tablet updated? Are you still having touch issues? If so, we do have a service center in India that might be able to take a look at it for you.

Hi julesbgoes. Back up all your data and try doing a factory reset on the device. If that doesn't fix it, please e-mail me at cl-tien@asus.com.