Recent content by Ixia2

I haven't been here for a while... I came to Windows along with Nokia, when they abandoned Symbian, I stuck with Nokia/MS for the cameras on the 1020 and 950xl. I've had Android tablets and went way too far down the rabbit hole of dodgy sideloads, too much tweaking and ended up with malware...

I may be at that point soon. I will look for the best camera phone and go where that leads me. I live in an Apple household and the one thing I have noticed is Apple's customer service is phenomenal. But the iPhone o/s leaves me cold, so I'm probably heading towards Android.

Apparently, it adds 50p/c to your Microsoft account. My credit card and daughter's account are in two different jurisdictions, so they won't accept my card ( and it took us ages to get to that point). I used the "I don't have a credit card" link and it directed me to form which asked for jpeg of...

Tbh it's not the new regs, but Microsoft's clumsy handling of them. Asfaik the US has had similiar regulations for years, so you'd think they'd be more organized. Re. cookies, I've had this for quite a while now (offshore UK), maybe 2yrs? The new regs are specifically dealing with data...

Well...they updated her details using my birthdate from my driving license <facepalm>, but at least it has given us access to her account. I'm going to leave it at that, it now means her age is wrong, but I daren't risk triggering the verification process again. Bizarrely she is still a child on...

Hi, thanks for the reply. We can't access her account details, just trying to enter the password triggers the verification process. They already have it flagged as a child account. Have tried various browsers and devices. By tinkering with my account I managed to get the option to submit photo...

I have phoned Microsoft and they want to charge me £65 pounds to help, struggled to understand the advisor and she hung up. I pay for Outlook as part of the 365 subscription, can't believe there is no support with it. No idea what to do now, they are basically holding my child's account hostage...

Have since found out that it is because of the new EU data protection laws for under 13s, which come into force in May. We have to verify daughter's age, which is fine, but we can't complete the verification process because of the error msg. Annoyingly she will be 13 in 6wks. I'm going to try...

I have suspicion that her account was created in a different jurisdiction to mine, which is one of the things that Microsoft suggests may cause an error, but we can't access her profile to find out.

My 12yr old daughter has had an Outlook email for a couple of years, it's connected to my Microsoft account on the family settings. But it is asking for verification now, we've followed the steps on the email sent to my account, but it just results in an error message and she still can't access...

I bought my 950xl dual sim second hand and it came with this fault, iris recognition also doesn't work. I opted not to take a replacement as there was no guarantee that I'd get the dual sim variant, which was more important than taking selfies.

My 950xl had an update recently ( I'm on slow ring), I only realised there had been an update when I noticed the new store icon. Anyway it's like having a new phone! I had been soft resetting several times a day, jerky scrolling, dreadful battery, freezing when closing apps and more. Since the...

I've gone back to the old app, the one I used when I had my 1020. It works fine, the newer app I gave up to, it was slow, crashed frequently and I could no longer log in.