Recent content by John Casmier

  1. J

    Reset issue - reset did not complete and windows device recovery tool not functioning

    Its an issue of most recent TP update and file recognition for the tool. I reset the phone-which goes back to win 10-cleaned. Did the whole nine yards to recover win 8.1 using recovery tool and it worked flawlessly. So, if you need to reset your phone to 8.1 with the tool and having major...
  2. J

    Reset issue - reset did not complete and windows device recovery tool not functioning

    I am not a techie whatsoever but as a guess, something in the latest TP update in its code is making the path unrecognizable...I just worry since we took the risk to utilize, there is no pressure or reason for a fix in this area and also may not make it possible to refresh-if needed to accept...
  3. J

    Reset issue - reset did not complete and windows device recovery tool not functioning

    I am sorry-my M8-not M1. Prior to that error, I get a message to tell me my battery needs to be over 25% (currently 98% but there is an image next to this notification of a battery at about 10%-not sure if this is trying to say my battery is that low-when not). I also disengaged Norton Firewall...