Recent content by kevin_361

I've seen random restarts while the device is connected to its charger, at my work desk. Push email enabled, in LTE coverage, no wi-fi enabled, glance enabled, no Bluetooth enabled. Could be a power management issue with the battery's charging circuitry. Like it won't shut off the trickle charge...

The repair centre teams won't necessarily know the cause. They will have procedures to follow to resolve specific issues. Its the hardware/firmwave/software development teams and any in-house test/QA teams that will collectively need to perform the root cause analysis on this product. Then...

These random power downs and random reboots also occur WITHOUT wi-fi enabled on my O2 Nokia Lumia 1020 64GB device. Power down happened last night in LTE coverage area. Had been showing photos of poppies around Tower of London and some websurfing. Works device, so configured to receive push...