Recent content by marymack

re: A couple of points on this: 1. I never asked nor wanted a hotmail account to setup and access my new computer – this is another Microsoft issue. 2. When their verification process fails (which it does from time time) i.e. the phone does not ring, a text is not sent, or the email is not...

re: The facts are plain. 1. My hotmail account required verification. The reason why is unknown and is really unimportant with respect the main issue. 2. As a result of this Windows 8.1 logs in with a TEMP user account which sets everything back to default (as if the computer is brand new)...

re: I'm sorry but this is exactly what occurred and how it is. It is Microsoft's Answer Desk which you must login to with your hotmail account. Here you click on Technical Support and login, then it scans your computer and brings up several support personnel to chat with. This is where they...

I came back after 4 days away and logged in with my hotmail details as per usual (single Windows 8.1 account with administrator rights) but the profile went to the default profile (TEMP) and not mine! A complete disaster!! Logged into Microsoft Answer Desk and after explaining what had...