Recent content by Paula Kimmel1

You are right that no one at Microsoft takes this issue seriously. I'm on my second phone and have spent 4 days on the phone with Verizon, Nokia and Microsoft to no avail. We were transferred to Microsoft by a level 2 Verizon tech and then put on hold for 1 hour 40 minutes then disconnected.

I got a new Nokia Lumia 929 on october 3, 2014 and it worked perfectly until 11/10/14. Starting that date, my phone began running very hot, and was draining battery at an unbelievable rate even when not in use. Further issues were the fact that I stopped receiving emails through any account...