Recent content by soldierblue348

So this still isn't settled. Rather than just send me a label they sent me a full refund before even giving me a return label despite me specifically telling them that I wasn't even sure I wanted a refund yet. Then someone from corporate called and instructed me to not return it until further...

I think I might finally have it all set up. The Microsoft Store is going to send me a lable for the refund and Third Tier Surface support is going to call me regarding a replacement. Then I'll have both set up and I'll be able to choose.

I've been on the phone a total of 6.5 hours trying to straighten this out and have gotten nowhere.

I had a launch Surface with display issues so I sent it in as per Microsoft's instructions, in original retail packaging with everything it came with. I was quoted a 3-5 days before I receive a brand new in box replacement. Fast forward two weeks and I receive a brown box replacement with no...

Mine had a bright spot on the LCD panel itself. That's all. I already sent it in for replacement. I will comment, they were ridiculously unprepared for this. It took me literally three hours to set up a warranty replacement. I'd have just lived with it, but after that much effort getting it set...