06-23-2015 04:41 PM
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  1. wpguy's Avatar
    Anyone else find it impossible to apply the Zagg screen protector on their Microsoft Band?

    I ran into two problems:
    1. Unable to remove the rectangular bubble around the edge of the screen
    2. Unable to remove the yellow guide without pealing off the screen protector with it


    I followed the directions to the letter, but to no avail. And it's not like I've never applied a screen protector before either, so I'm not sure what I am doing wrong.

    Any suggestions on applying the replacement protector? (I'm pretty sure the one I have is unusable at this point.)

    Thanks!
    10-31-2014 11:35 PM
  2. g808's Avatar
    Same here. I ended up pealing the guide tap off the and applying the protector directly. I ended up with a couple finger smudges along the edge, so it doesn't look completely clean. Was thinking of going to the MS store and asking if they would give me a new one and apply it for me.
    11-01-2014 03:09 AM
  3. Waternut13134's Avatar
    I had the same problem. Use a little tap water and rub the shield,this will remove the smudges. Don't touch the shield for about an hour to let the water dry.
    11-01-2014 05:27 AM
  4. richxps's Avatar
    I had the same problem. Use a little tap water and rub the shield,this will remove the smudges. Don't touch the shield for about an hour to let the water dry.
    Wow I have same issue mine has all dust and particles under it as it would not come off its backing, now how or where can we get a replacement because the ms store is over 1 hr away I would buy one if I can find it
    11-01-2014 06:15 AM
  5. TheZuneLune's Avatar
    I had problems with mine, exactly as described and it seemed more than stuck to the yellow backing. I ended up driving IP to the MS store. D they gave me another one for free. Others have reported that the store will put it on for you and they seem to do it perfectly. Letting them do it ill also make sure you have a solid protector before you leave.
    11-01-2014 08:26 AM
  6. wpguy's Avatar
    I might head back to the Microsoft Store. I think the main reason the rep didn't have my screen protector put on while I was there was because I showed up an hour before closing and they were busy tending to other customer with their shiny new Bands.

    Meanwhile, I contacted Zagg customer support, which has been an interesting experience. First, you need to register the product, which you cannot do because the Band is not yet in their registration system. So, I sent an email via their support page. Based on the email from the Zagg rep, it sounds like they'll be sending me a replacement.

    I'm not out to scam the system (e.g., get two protectors out of this). I'd just be happy to have one successfully applied to my Band.
    11-01-2014 09:08 AM
  7. Prime Radiant's Avatar
    I had the employee at the Microsoft Store install mine. A couple hours later, after the bubbles disappeared, I noticed a big piece of dust under the screen protector. I took the protector off, under water I used my fingers to repeatedly pinch the screen and slide my fingers along it to clean it. I then shook it so that there was only a little water residue, then carefully reapplied it by starting with the "fins" on both sides of the sensors and using a credit card to slide down the remaining protector and apply it smoothly. Now it looks SO much better. There were some micro scratches after the Microsoft Store applied in, now there are none!
    11-01-2014 12:04 PM
  8. Upstate Dunadan's Avatar
    Zagg protectors have ALWAYS been impossible to get on perfect. I've had them for past phones and other electronics gadgets. They are good, but hard to work with.
    11-01-2014 12:11 PM
  9. smoledman's Avatar
    I hate these stupid protectors. Early on when I had the Lumia 900 I tried to apply it but it ended up with bubbles and just looking ugly. So I took it off and never used a screen protector on any smartphone since. I've only ever got scratches when I dropped my Nexus 5 glass first on a concrete surface, to be expected. However I make sure not to put it in the same pocket as my keys. I think MS really dropped the ball on this one. They should have had Gorilla Glass 3 edge to edge and had that as marketing point - scratch-proof screen. It's really lame that they're telling people to apply a ZAGG right away.
    11-01-2014 01:47 PM
  10. richxps's Avatar
    I need a new one , will zagg send me one ?
    11-01-2014 02:23 PM
  11. richxps's Avatar
    Does anyone's band have some sort of slight bubble on the rubber part of the band? I can see it in a certain angles.
    11-01-2014 02:52 PM
  12. scumdogmillionaire's Avatar
    Yeah, this happened to me last night, too. The protector itself came off from the piece that it shouldn't have, then I was trying to apply the yellow part, not even knowing the protector wasn't on there. Then... things just went downhill from there.

    I called ZAGG, they can't do anything. I called Microsoft store... they can't do anything. So... don't ruin your one shot like I did!
    11-04-2014 12:44 PM
  13. Lobwedgephil's Avatar
    Yeah, this happened to me last night, too. The protector itself came off from the piece that it shouldn't have, then I was trying to apply the yellow part, not even knowing the protector wasn't on there. Then... things just went downhill from there.

    I called ZAGG, they can't do anything. I called Microsoft store... they can't do anything. So... don't ruin your one shot like I did!
    Mine did the same, need to go to the store and have them put one on.
    11-04-2014 03:33 PM
  14. bassoprofundo's Avatar
    WOW... Worst... Experience... Ever... with a screen protector for this thing. I've done a lot of these over the years, and this was by far the worst. Mine separated from the yellow prematurely despite my being extra careful, and once i got it oriented, no amount of squeegeeing is getting rid of these bubbles. Anyone else have bubbling at between the surrounding plastic and the edges of the visible part of the screen? This doesn't seem rightwp_20141105_12_59_41_pro-small-.jpg
    11-05-2014 01:38 PM
  15. dainla's Avatar
    First attempt was a disaster. Second attempt I rubbed it over and over for about a half hour, then peeled it off. Worked fine.
    11-05-2014 01:46 PM
  16. RSailer's Avatar
    I attempted to install mine but it was a huge mess and I ended up tossing it and buying a new one from a Microsoft Store/Kiosk in the mall. They wouldn't install it for me and suggested I take it to the Zagg kiosk in the mall and maybe they would do it. I was able to get it installed there but I had to pay the guy to do it for me. Looks pretty good though so it was worth it based on how terrible it looked when I attempted to install it. He totally separated the protector from all the plastic, wet everything down and then applied it to the screen. Seems a dry installation is near impossible. Kind of sucks having to pay to get it installed but I was already starting to see small scratches after only 24 hours without one so I bit the bullet.
    11-05-2014 02:03 PM
  17. Final-MacGyver's Avatar
    I might head back to the Microsoft Store. I think the main reason the rep didn't have my screen protector put on while I was there was because I showed up an hour before closing and they were busy tending to other customer with their shiny new Bands.

    Meanwhile, I contacted Zagg customer support, which has been an interesting experience. First, you need to register the product, which you cannot do because the Band is not yet in their registration system. So, I sent an email via their support page. Based on the email from the Zagg rep, it sounds like they'll be sending me a replacement.

    I'm not out to scam the system (e.g., get two protectors out of this). I'd just be happy to have one successfully applied to my Band.
    I installed mine no problem but I tried to register it as well because Ive found that most Zagg protectors only last a couple months before they start to peel off. Still not in their systems so I sent an email as well.
    11-05-2014 02:32 PM
  18. link68759's Avatar
    Zagg protectors have ALWAYS been impossible to get on perfect. I've had them for past phones and other electronics gadgets. They are good, but hard to work with.

    Nah I have applied the older style perfectly on 50ish devices. Once you've done 4-5 you'll get the hang of it.

    The new one however, is awful, and a lot harder to apply.
    11-05-2014 02:48 PM
  19. jandee's Avatar
    I had to re-position it and now have finger prints under the screen protector. No bubbles and it looks nicer than some of the picture here. I just want to show it off but it looks dirty. :)
    11-05-2014 03:53 PM
  20. tafb's Avatar
    I have installed a number of screen protectors of varying sizes, and this one was pretty high on the difficulty scale. A few suggestions for those who will be installing the zagg on the MS band. I have generally had success installing screen protectors in a steamy bathroom (turn on a hot shower for few minutes and close the door). My understanding is that the steam will help remove dust particles from the air. I have also found it helpful to wipe down the the device and then blow off any remaining dust with a can of compressed air (the stuff used to blow dust off of electronics). Finally, I suggest finding something or someone that will hold the MS band in a vertical position (similar to the way a ring is held when it is place in a gift box). Part of what makes the zagg difficult to install is the balancing act between holding the band in one hand and while trying to align screen protector with both hands. It is much easier to install a screen protector on an object that lays flat (like a phone) because you can use two hands to align the screen protector and don't have to worry about also holding the object. The other thing that makes the zagg difficult to install is that you really only get one shot to get it right. The adhesive is VERY sticky. Once that sucker starts to stick to the surface, you will not want to pull it back up and try to re-align it, so make sure you get the alignment right on the first shot. I installed two of these zaggs today. I had trouble with one of them (the yellow sticky came off prematurely and a couple of spots started to stick before it was aligned). I had to pull part of it back off to realign it. It is on the device, but I can see waves/ripples in the zagg, which I believe is the result of having to pull it off. The second one went on another MS band with one shot and the zagg is clear as glass (no ripples or waves). My vote is for sapphire on version 2.
    Scienceguy Labs likes this.
    11-05-2014 05:21 PM
  21. originalstarlite's Avatar
    Well my band comes on Friday and I already have the protector. I have NO experience and so........ maybe I'll just return everything without even bothering to fail. All you experienced people could not do well so I should punt!
    11-05-2014 05:49 PM
  22. realwarder's Avatar
    I installed it today and followed the instructions. Worked fine other than the screen is a little recessed and so you get a tiny air gap along those edges.
    11-05-2014 05:52 PM
  23. tafb's Avatar
    Well my band comes on Friday and I already have the protector. I have NO experience and so........ maybe I'll just return everything without even bothering to fail. All you experienced people could not do well so I should punt!
    Way too cool to return. You should definitely try it out. Just have someone hold the band when you apply the screen protector or figure out a way to secure the band in a vertical position so that you can use both hands to align the screen protector. I also suggest that you start applying it at the end where the sensors are located (where the two prongs are on the screen protector that go along the top and the bottom of the sensors on the screen). Get those two prongs aligned first and then apply towards the other side. I think that part of the high failure rate is some people (like me) not realizing how sticky the adhesive is and thinking that the screen protector could be pulled off and readjusted if the alignment was not spot on the first time.
    11-05-2014 06:22 PM
  24. slyronit's Avatar
    I had the same problem. I couldn't get the actual screen protector to stick and the yellow part to lift up gracefully. The end results were horrible, with numerous bubbles around the edges. See image 1. However, the next day I woke up to find that it had repaired itself. All is good now.

    1.jpg

    2.jpg
    11-11-2014 03:42 AM
  25. invisik's Avatar
    The install process was a bit weird--the screen protector had already stuck itself to the Band, but I couldn't comprehend how the yellow part came into play. So I just peeled the yellow part off an the protector was on it... had one big bubble that I couldn't get out and one stretched part that I over smoothed, but in 2 days it self healed and it looks perfect now. I'm spoiled by the bestskinsever.com products, they have the wet install and it seems easier. Anyway, just glad to have the protector for no extra charge.

    -m
    11-11-2014 03:55 AM
57 123

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