11-03-2014 08:14 AM
31 12
tools
  1. webrown71's Avatar
    The band itself is keeping track of these measurements but they are not being tallied in the app. Worked first two days and stopped this morning. The charts/graph show data but not the tallies. Any thoughts? I've manually synched it several times.
    11-02-2014 07:55 AM
  2. BMS69's Avatar
    The band itself is keeping track of these measurements but they are not being tallied in the app. Worked first two days and stopped this morning. The charts/graph show data but not the tallies. Any thoughts? I've manually synched it several times.
    Same problem here. Exercise and Sleep sync fine, but not steps and calories. I also noticed that it is showing Friday's step count as Saturday. My guess is that this is an app issue related to Daylight Savings Time.
    11-02-2014 08:03 AM
  3. webrown71's Avatar
    Good thought.
    11-02-2014 08:07 AM
  4. theefman's Avatar
    Yes, same thing for me.
    11-02-2014 08:19 AM
  5. jfdavis17's Avatar
    I am having the same issue.
    11-02-2014 08:52 AM
  6. BMS69's Avatar
    I just got off the phone with Microsoft. We tried rebooting both phone and band, syncing to the PC app, etc. all to no avail. The only thing we did not do is reset the band to default or delete the app off of the phone. Doing either may not preserve data for display in the app, even though the information is safely stored in the cloud.

    The person I spoke with is forwarding my request to the developers for review. Unfortunately, I have a full schedule, so I am not getting a call back until Monday evening, so it would be worthwhile for others to report the issue, as well.
    11-02-2014 09:06 AM
  7. Tichshew's Avatar
    Same thing over here, was wondering what was up.
    11-02-2014 09:06 AM
  8. BMS69's Avatar
    I just talked with MS support, and we tried several things including resetting the phone and band, but nothing fixed the problem. He is forwarding to the developers for review. Unfortunately, due to my schedule, they are not calling me back until Monday evening, so it may be worthwhile for others to report the issue, as well.

    As a side note, the one thing we did not do is delete and reinstall the MS Health app. Even though the data is synced to the cloud, reinstalling may result in past data no longer being displayed. Again, the data is still in the cloud, just not displayed in the app.
    11-02-2014 09:12 AM
  9. errole's Avatar
    Same! Good thought about DLS
    11-02-2014 09:28 AM
  10. bigskytool's Avatar
    Same on mine.
    11-02-2014 09:34 AM
  11. kittengirl's Avatar
    Yeah, definitely looks like they need to push out an update to fix an issue with DST. Fun thing to look at if you are tracking sleep. Check out the heart rate graph for last night. At 1 a.m. you'll see an hour of overlapping data. It caught me off guard at first, until I realized that's when the clock must have set back an hour. It didn't show the new time immediately when I woke up this morning though (on the band), but it does now.
    Joe920 likes this.
    11-02-2014 09:35 AM
  12. valadon's Avatar
    It seems to be working fine on the iPhone. My step counts and sleep is showing up correctly. For the sleep graph I have 1am listed twice, so it goes 12-1-1-2-3-4 etc. I was wondering how they were going to handle that, pretty clever.
    11-02-2014 09:47 AM
  13. sdrexler11791's Avatar
    Yes same issues here as well.
    11-02-2014 09:48 AM
  14. Vandy 314's Avatar
    I'm having the same thing. I tried uninstalling the app as well as powering down the Band. It still has 0% on steps and calories...but the sleep is correct!!
    11-02-2014 10:44 AM
  15. Humhead's Avatar
    Reminds me of the time everyone's Zunes gen 1 locked up on the same day because of a leap year bug.
    kittengirl likes this.
    11-02-2014 11:05 AM
  16. TiLoBrown's Avatar
    Ok, not just me
    11-02-2014 11:38 AM
  17. kittengirl's Avatar
    Reminds me of the time everyone's Zunes gen 1 locked up on the same day because of a leap year bug.
    I was thinking the same thing. I'm pretty confident it will resolve itself.
    Joe920 likes this.
    11-02-2014 12:07 PM
  18. ragnard4's Avatar
    Just spent 90 minutes on phone with Band support, trying everything. Only to find out they have realized they have a daylight savings sync issue and hope to have it fixed by end of day.
    11-02-2014 12:50 PM
  19. Richard Servello's Avatar
    I noticed this this morning and assumed its a daylight saving bug. Should be patched quickly.
    kittengirl likes this.
    11-02-2014 01:25 PM
  20. kjanx2's Avatar
    having same problem too. havent tried doing a factory reset.
    11-02-2014 01:30 PM
  21. Richard Servello's Avatar
    The sleep tracker graph last night was interesting when it twisted over itself.
    kittengirl likes this.
    11-02-2014 01:35 PM
  22. Likwidz's Avatar
    Same prob
    11-02-2014 02:49 PM
  23. loganross2014's Avatar
    Same problem here. Stopped syncing steps and calories this morning. Maybe it has to do with Day Light Savings Time. Also, I originally had a medium band which I exchanged for a large on Friday. My Data from the original medium band for Friday does not show in the app.
    11-02-2014 03:04 PM
  24. runamuck83's Avatar
    Same here... My money is on a DST bug
    11-02-2014 03:14 PM
  25. leo74's Avatar
    Yep, same issue here. Did a factory reset of the band, but this didn't solve it. Also noticed when I change the background, the app and the band show "synching". When I tap the "sync with band" icon in the app to get the health stats, the app shows synching, but the band doesn't. Not sure it that is how it is supposed to be though. Never paid attention.
    Surely looks like DST threw it off somehow
    11-02-2014 03:41 PM
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