Hey Guys,
Unfortunately, it looks like I am done with the Band. Just to recap, when I noticed that my heartrate was especially off the second day of owning it, I called Microsoft support to help troubleshoot. They offered to send a replacement band to see if that resolved the issue. If I did not return the band, they would simply charge me $200 after 2 weeks. I received the band and experienced the same heartrate issues. Additionally, many people on this forum verified that the heartrate monitor was finicky for them as well. My cousin has been wanting one since seeing mine, so I offered to give it to him for the $200 MS would charge me.
Anyways, I look at my band yesterday and the thing is completely messed up. Nothing is legible on the screen at all. It looks like what I would expect from water damage, however I was not anywhere near water yesterday (I sweat a bit during a long workout in the morning). In fact, this happened while I was cleaning my car in the afternoon. I call Microsoft to figure out a way to address this issue, and to make a long story short, they told me that I am **** out of luck for now because the other claim was still open. They said that they could not send me any type of replacement for over a month because it take that long to close. I told them that they should have charged me $200 as it has already been over 2 weeks. I asked to speak to a supervisor, and he reiterated that there is nothing I can do besides waiting a month for the case to close. I asked him what I should do with a band that doesn't work for over a month, and he suggested returning it outright.
I'm a bit disappointed that this happened. While I find it unacceptable that the heart rate monitor is mediocre at best, I still enjoyed the device overall. I am also shocked that it would simply stop functioning after owning it for 3 weeks. If Microsoft is asking me to no longer be a customer, I guess there is nothing that I can do. While I know that this is an edge case, I know of many other companies that would have put forth some effort to make this right.
Anyways, here is a picture of my band. It's been fun and hope to see some cool progress being made in the future.
Unfortunately, it looks like I am done with the Band. Just to recap, when I noticed that my heartrate was especially off the second day of owning it, I called Microsoft support to help troubleshoot. They offered to send a replacement band to see if that resolved the issue. If I did not return the band, they would simply charge me $200 after 2 weeks. I received the band and experienced the same heartrate issues. Additionally, many people on this forum verified that the heartrate monitor was finicky for them as well. My cousin has been wanting one since seeing mine, so I offered to give it to him for the $200 MS would charge me.
Anyways, I look at my band yesterday and the thing is completely messed up. Nothing is legible on the screen at all. It looks like what I would expect from water damage, however I was not anywhere near water yesterday (I sweat a bit during a long workout in the morning). In fact, this happened while I was cleaning my car in the afternoon. I call Microsoft to figure out a way to address this issue, and to make a long story short, they told me that I am **** out of luck for now because the other claim was still open. They said that they could not send me any type of replacement for over a month because it take that long to close. I told them that they should have charged me $200 as it has already been over 2 weeks. I asked to speak to a supervisor, and he reiterated that there is nothing I can do besides waiting a month for the case to close. I asked him what I should do with a band that doesn't work for over a month, and he suggested returning it outright.
I'm a bit disappointed that this happened. While I find it unacceptable that the heart rate monitor is mediocre at best, I still enjoyed the device overall. I am also shocked that it would simply stop functioning after owning it for 3 weeks. If Microsoft is asking me to no longer be a customer, I guess there is nothing that I can do. While I know that this is an edge case, I know of many other companies that would have put forth some effort to make this right.
Anyways, here is a picture of my band. It's been fun and hope to see some cool progress being made in the future.
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